Customer Service Representative
Resume:
Arleacia Young
Chickasaw, AL *****
****************@*****.***
Professional Summary
Hello! Im Arleacia Young. Im looking for employment beneficial for myself and my employer. I love people! Ive been working in customer service for over 15 years. 10 yrs of that is with my current job! Work Experience
Server/Customer Service Representative
Longhorn-Mobile, AL
2014 to Present
As a server! My job includes greeting the guest, suggesting beverages & food, taking orders, etc. Im responsible for making sure they have the best experience while in my care! As a top server, I…
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards. Many drinks requested weren’t on our drink menu
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Managed multiple tasks while maintaining a high level of professionalism and efficiency. Anytime there was an issue, I was the server sought to finish up with the table! Server/Waiter
Applebee's-Mobile, AL
July 2012 to August 2014
• Consistently earned positive feedback by establishing rapport with guest and providing friendly, responsive service
• Demonstrated exceptional multitasking skills during peak hours!
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately
Customer Service Representative
Ryla, Inc-Saraland, AL
February 2010 to May 2012
• I managed a high volume of incoming calls and consistently met or exceeded performance expectations
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Upsold additional products or services to customers based on their needs and preferences
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Customer Service Representative
C.P.S.I-Mobile, AL
March 2008 to December 2009
As a customer service representative at CPSI, I took inbound calls assisting guest with inquiries in regards to their medical bills! I was promoted in a short time to making oubound calls to assist guest who had issues with various things including but not limited to insurance coverage, making payments or needing to make payment arrangements, etc!
Education
Some College
Mobile, AL
Skills
• Food safety
• POS
• Food handling
• Phone etiquette
• Customer service
• English
• Food service
• Food industry
• Communication skills
• Serving
• Restaurant experience
• Data entry
• Organizational skills
Certifications and Licenses
Driver's License
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