Customer Service Office Manager

LINDA LORRAINE LAWRENCE

************@*****.*** 602-***-**** Phoenix, USA 85033 WWW: Bold Profile Dynamic professional with a proven track record of enhancing team performance and customer satisfaction at Coram Specialty Infusion Services. Expert in Microsoft Office and EPIC System, demonstrating exceptional organizational skills and customer service excellence. Skilled in fostering positive relationships, streamlining workflows, and adapting to changing situations to exceed objectives.

Microsoft Office Proficiency

Clear Oral and Written Skills

Effective Time Management

CPR+ Pharmacy Records System

Workflow Streamlining

EPIC System Proficiency

Effective Organization Skills

Proficient in HC360 System

Remote office availability

Systematic Problem Solving

Customer Service Excellence

Responsive to Changing Situations

Adaptable Problem Solver

Positive Interpersonal Skills

Effective Team Collaboration

RNCSS Coram Specialty Infusion Services - Phoenix, AZ 04/2019 - 01/2025 Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked with cross-functional teams to achieve goals. Contributed innovative ideas and solutions to enhance team performance and outcomes. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Collaborated closely with team members to achieve project objectives and meet deadlines. Assisted with customer requests and answered questions to improve satisfaction. Maintained updated knowledge through continuing education and advanced training. Provided excellent service and attention to customers when face-to-face or through phone conversations. Approached customers and engaged in conversation through use of effective interpersonal and people skills. Provided support and guidance to colleagues to maintain a collaborative work environment. Exceeded customer satisfaction by finding creative solutions to problems. Office Manager MedOne Healthcare, LLC - Tempe, USA 01/2019 - 03/2019 Office Manager

Accounts Payable

Credentialing & Contracts

Human Resources

Customer Service Specialist CVS/Coram Home Health - Phoenix, USA 01/2015 - 01/2019 Monitor referral portals, review referrals for qualification & benefits Screen H&P and other documentation obtained to determine whether patient is appropriate for home health Professional Summary

Skills

Work Experience

services

Create electronic medical charts for all prospective patients Arrange & schedule staffing for accepted referrals for SN, PT, OT, MSW & SLP Complete outside requests for patient medical records - worker's compensation, legal & Medicare Maintain & submit POT documents requiring signatures to physicians' offices; monitor & track for return receipt Create & maintain daily, weekly & monthly reports including billing, patient visits, clinician visits & OIG Post patient visits to CVS billing system

Communicate with acute care facilities to obtain financial authorization for Letters of Agreement Triage questions/issues from patients & clinical staff for nursing director Schedule, organize & maintain minutes of monthly clinician & annual Professional Advisory Committee meetings Office administration including monitoring incoming faxes, opening & distributing mail & processing agency invoices for payment approval

Order & maintain clinical supply inventory with attention to expiration dates Schedule shipments of supplies to home health patients and/or clinicians Completion of Medicare required reports- Press Ganey & HHCAHPS Assist with completion of Joint Commission and ACHC state survey & Medicare certification Sales and Customer Service Dillard's Department Stores - Phoenix, USA 01/2004 - 01/2015 Developed and maintained relationships with long-term customers Trained all new employees on customer referral system Planned & hosted new product parties for customers Managed data for the preparation of semi-annual Inventory Reports Bob Jones University Greenville, SC 01/1992

Associates in Applied Science: Business Administration Nate Phillips, 602-***-****

Teresa Rockwood, 636-***-****

Teresa Wollgast, Sr. Manager of Branch Operations - CVS/Coram, 623-***-**** Britni Chavez, Territory Sales Manager - CVS/Coram, 602-***-**** Education

References

Professional References

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