Call Center Representative
Resume:
Experience
Call Center Representative
Raise • Charlotte, NC 03/2023 - 01/2025
Resolved customer complaints or escalated them to the appropriate personnel as needed. Utilized various software programs including Microsoft Office Suite for data entry purposes. Received telephone calls from customers regarding their accounts or services provided by the bank. Sent out checks from the bank.
Answered calls and complaints about services provided by the bank. Transferred callers to supervisors if they did not like the resolution we came to. Call Center Representative
Urgently • Charlotte, NC 05/2021 - 01/2023
Developed effective working relationships with team members across multiple departments. Answered customer inquiries via telephone and email in a timely manner. Maintained call logs, records and other documents related to answering service operations. Updated existing customer accounts with recent contact information. Entered notes into the database for each call received. Researched and resolved customer complaints quickly and efficiently. Dispatched tows, tire changes, vehicle drop off and pick up, etc. Cashier/Sales Associate
The Children's Place • Charlotte, NC 07/2019 - 06/2020 Balanced cash drawers at the end of each shift.
Processed credit card transactions accurately and efficiently. Assisted co-workers with tasks as needed to ensure smooth operations of the store. Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Resolved customer complaints in a professional manner. Informed customers about product pricing and answered questions regarding products and services available in the store.
Answered incoming phone calls from customers regarding product availability or store locations. Provided excellent customer service by helping customers locate items they were looking for. Verified that all coupons were valid prior to processing them into the system. Ensured that all areas of the retail floor were properly stocked throughout each shift. Skills
Customer service, Time management, Communication skills, Computer literacy, Guest services, Microsoft excel, English, Leadership, Microsoft word, Documentation review, Data Entry Zoriah Moody
************@*****.***
Charlotte, NC
Education
High School Diploma
Hopewell High School • Huntersville, NC 06/2019
A/B honor roll
Honors
Natiobal Honor Society
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