Account Manager Customer Service

Ronnie Lee

Phoenix, AZ 480-***-**** *************@*****.***

Goal-oriented Sales Professional with over 8 years of delivering solutions-driven support to a culturally diverse population with broad-ranging service needs. Leverages effective communication, selling techniques, and emotional intelligence to exceed performance targets, build profitable stakeholder relationships, and maximize customer retention. Seeking to advance organizational objectives utilizing relevant experience and skill set. Professional Experience

Neutron Industries Phoenix, AZ

Strategic Account Manager May 2019 to Present

● Oversee outbound/inbound calling to/from previous, existing, and prospective B2B clients throughout the U.S., maintaining up-to-date product/service knowledge to assist customers as accurately and efficiently as possible

● Manage retention and growth of assigned accounts utilizing company initiatives and resources, exceeding monthly sales/commission goals by up to 20% on a regular basis

● Exercise active listening, direct communication, product expertise, and creative problem-solving to address customer concerns and resolve issues in a timely manner Kandela Design, LLC Scottsdale, AZ

Concierge Sales Representative September 2018 to May 2019

● Continuously exceeded sales targets through building impactful rapport, exercising product expertise, and seizing opportunities to upsell/cross-sell

● Fielded 50-70+ inbound calls each day, successfully upselling clients that were changing residences & required new/updated services (maintained a 13% to 28% close rate)

● Achieved the title of #1 Regional Sales Rep through consistently exceeding performance goals (Feb. 2019) Career Note: Professional Development (Network Marketing) September 2017 to September 2018 Dun & Bradstreet Tempe, AZ

Business Credit Advisor March 2015 to September 2017

● Made insightful recommendations to corporate clients based on their business needs, interests, and objectives, effectively increasing credit scores, customer ratings, brand positioning, and overall market leverage

● Leveraged subject matter expertise to deliver exceptional customer service and strengthen client loyalty

● Maintained open & consistent communication with existing clients, followed up with newly acquired customers, and resuscitated dormant accounts, scaling business growth and expanding personal portfolio

● Trained new employees on selling techniques and sales strategy execution to ensure departmental success

● Regularly met performance expectations and monthly sales goals while demonstrating ethical judgment, integrity, and accountability

Triton Marketing, Inc. Tempe, AZ

Sales Account Executive December 2013 to February 2015

● Oversaw all stages of account management (introduction, building rapport, probing questions, listen & respond, ask for sale, confirm, close)

● Collaborated with leadership to maintain best practices, resulting in a customer satisfaction rating of 100%

● Answered calls from consumers interested in new infomercial products, confidently articulating features & benefits

● Demonstrated a commitment to teamwork by sharing successful sales strategies with newly hired account executives

Core Competencies

Team Building, Interpersonal Communication, Salesmanship, Consultative Upselling, Account Management, Prospecting, Cold Calling, B2B Sales, Customer Service, Inside Sales, Customer Relationship Management, Accountability, Integrity, Client Relations, Active Learning, Leadership, Computer Skills (CRM Software, Microsoft 365, Salesforce, VoIP, Workday) Education/Certifications

Certificate in Computer Electronics, National Institute of Technology Diploma in General Studies, Lake Gibson High School

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