Customer Service Representatives
Resume:
Customer-focused Associate with a solid understanding of the regulations, and dynamics in the insurance and customer service field. Dedicated to building strong client relationships and delivering tailored solutions to meet individual needs. Proven track record of meeting sales targets and enhancing customer satisfaction through effective communication and problem-solving skills. Eager to leverage expertise in the insurance industry to contribute to a dynamic team environment.
ISMENIA RUBIO
I N S U R A N C E A G E N T
ACADEMIC B ACKGROUND
P ROFESSIONAL S UMMARY
CAREER H I S TORY
NEW BRUNSWICK ADULT SCHOOL FLORIDA INSURANCE
LICENSING PROPERTY AND
CASUALTY
GED
1999 2013
As a coach, I developed strong client relationships and exceeded sales goals through a value-focused approach. I supported customer service representatives with effective communication and my bilingual skills in Spanish and English allowed for efficient issue resolution. I promoted new technology, ensured positive customer experiences, and addressed complaints. My coaching experience enhanced my mentoring skills, helping others deliver exceptional service and achieve sales targets.
Client Service Representatives supporting external clients, including medical offices and patients, as well as internal lab departments. They handle inquiries, schedule appointments, collect insurance information, and communicate through various channels. The role requires strong communication skills and lab knowledge to resolve issues effectively, build client relationships, and maintain a reputation for exceeding expectations.
SALES/SERVICE
INSURANCE AGENT
SALES REPRESENTATIVE
USAA
LABCORP LABORATORIES
2019 to 202*-****-****
***********@*****.***
WORK E X P E R I ENCE
SENIOR BILINGUAL SALES
AND SERVICES CONSULTANT
PROGRESSIVE INSURANCE
2006 to 2017
Built strong, empathetic client relationships and exceeded sales goals as well as achieving high sales through a consultative, value- focused service approach. I was also cross-trained to support other customer service representatives. I managed
communication, support, and product representation for clients. I also served as the sole bilingual Spanish/English representative. While there, I resolved product and policy issues while promoting new technology benefits all while ensuring positive customer experiences and addressing complaints effectively. BRANCH MANAGER 2000 to 2002
FLEET BANK (BANK OF AMERICA)
In my previous role, I prevented store losses through awareness, attention to detail, and integrity. I organized weekly sales reports for tracking product performance and exceeded daily credit card application goals, showcasing my commitment to sales and customer engagement. Recognized as "Top Seller" for two consecutive quarters in 2001 and 2002, I built empathetic client relationships that helped surpass sales targets and foster customer loyalty.
CORE S K I L L S
Strong Organizational Skills
Courteous Demeanor
Active Listening Skills
Energetic Work Attitude
Top Sales Performer
Sharp Problem Solver
Customer Service Expert
Good Verbal/Written Communication Skills
Telephone Inquiries Expert
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