Call Center Customer Support

Brenda Ricks

***Rosenwald Street

Community Circle 4-6

Hollandale, MS. 38748

***-***=0842

************@*****.***

Objective: To obtain gainful employment and ensure stability and a long-term career.

Essential Skills

Microsoft Office Suite: Excel, Power Point, Publisher, Word, Access, outlook, CRM

Administrative Tasks (Budgeting, Quotes, Excess Processes, Memos and Reports)

Operating Systems: Windows 7/8/10

Exceptional judgment and strategic planning, thinking skills and interpersonal skills.

Ability to work professionally with sensitive items/materials, proprietary data and information while maintaining confidentiality; record keeping, and multi-tasking skill set.

Exhibits excellent organizational and problem-solving skills and displays a strong work ethic.

Ability to work well independently or in a group setting ● Exemplifies strong customer service skills

Empathy and passion to gain customer trust while ensuring customer needs are met

Multitasking and attention to details

Experience:

Concentrix-April 2023/Present

Contractor Government Consumer Operation help customers with Medicare/Medicaid services, such as, providing information on claims, balance of OTC benefits and Ucard, providing doctors, ability to work well independently or in a group setting, exemplifies strong customer service skills vision. Dental, pharmacy inquirer and member service representative. First point of contact Tier I and Tier II.

United Healthcare/SafeRide Transportation-help to cancel, book ides, schedule rides, and give Medicare/Medicaid information.

CNX support expert-help customer with filing taxes through Turbo tax/Intuit online. Optumrx- helps mbr to send medication via mail.

Conduent-June 2022/February 2023

Customer Service Representative (CSR). helps members set up their cobra insurance through WageWorks, allows members to set up an online account to fill out forms for Open Enrollment or to Elect Cobra. Compassion about the job/members, through WageWorks, helps members design up online accounts to fill out forms for Open Enrollment or to Elect Cobra. Compassion about the job/members, empathizing is a must with members, high call volume, fixing computer/technical issues, excellent communications and service skills, and having to maintain CSAT scores (meaning customer satisfaction scores) in order to keep the job.

Bloom/Advise Insurance Agency- August 2021/June 2022

-Patient Engagement Team, help patients with their Medicare. Inbound/Outbound calls, allowing patients to set up doctors' appointments, cancel appointments, and set them up to talk with a License Advisor. High productivity with good multitasking skills, high volume call center. Build immediate trust and provide compassion and empathy with customers. Outstanding customer service, high personal integrity, love helping others and giving them peace.

Signify Health, Engagement Coordinator

Handled 200+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure

customer retention

Memorize all company products and services to be able to answer customer questions quickly, efficiently and

increase productivity

Collected source data such as customer names, addresses, and phone numbers

Set up healthy home visits

Handled 200+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure

customer retention

Memorize all company products and services to be able to answer customer questions quickly, efficiently and

increase productivity

Collected source data such as customer names, addresses, and phone numbers

Set up healthy home visits

Education:

Anguilla High School: Anguilla, MS 38721

High School Diploma: May 1988

References

Available Upon Request

Contact this candidate