Customer Service Supply Chain

Usman Ghani

Laurel, MD 816-***-**** **************@***.***

Professional Summary

Highly motivated and results-driven Store Manager with 2+ years of customer service experience and proven success in team leadership, inventory management, and operational excellence. Seeking to leverage my skills and leadership experience to contribute to McDonald's as an Assistant Manager. Key Skills

- Team Leadership & Staff Development

- Inventory & Supply Chain Management

- Exceptional Customer Service

- Problem Solving & Conflict Resolution

- Time Management & Scheduling

Work Experience

BurgerFi - Laurel, MD

Store Manager June 23, 2025 - Present

- Supervise daily store operations, ensuring high standards of food quality and customer service.

- Lead, train, and motivate a team to achieve sales targets and operational goals.

- Manage inventory, ordering, and vendor relations to optimize supply chain efficiency.

- Monitor compliance with health, safety, and company policies.

- Achieved consistent improvements in customer satisfaction and employee retention. Education

Bachelor of Science

[Your University Name], [City, State]

Certifications

- Basic Life Support (BLS)

- First Aid Certified

- Phlebotomy

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