Administrative Assistant Customer Service

Penny Drawdy, MHA, BS, CMAA, CNA, CMT

**** ******* **** *** *, Rock Hill, SC, 29732

Phone: 843-***-**** / Email: ***********@*****.***

EDUCATION & CERTIFICATIONS

University of Phoenix / Phoenix, AZ

Masters in health administration 10/2020

Bachelor of Science in Health Administration with Concentration in Gerontology 06/2018

Medical Administrative Assistant Program 04/2021

Palmetto School of Career Development / North Charleston, SC

Certified Medical Administrative Assistant / 04/2021

National Healthcare Association (NHA) #J6Z2A2W6

CPR Certified / American Heart Association Current

Certified Nurse Assistant 09/2013

South Carolina - Certification # 301232 Current

Georgia - Certification # CN0030024100 Current

SC Board of Long-Term Health Care Administrators

Nursing Home Administrator-in-training - License # 124172-N20 Active-N20 07/2020

EMPLOYMENT HISTORY

Admissions Specialist / Acadia HealthCare- Rebound Behavioral Health / Lancaster, SC 08/2024 – Present

Facilitate admissions and assessment processes for incoming patients.

Respond to inquiries about the facility within facility policy timeframes.

Schedule/complete pre-admission assessments and communicate recommendations to patients or their families.

Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.

Coordinate admission and transfer between levels of care within the facility.

Communicate projected admissions to designated internal representative in a timely manner.

Perform insurance benefit verifications, disseminating the information gathered to patient, their families and other appropriate facility staff.

Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission.

Assist individual therapists with concurrent reviews with insurance companies to secure continued treatment.

Coordinate and facilitate peer to peer reviews when needed and collaborate the results of reviews with multi-disciplinary treatment team.

Provide accurate and ongoing assessment of patient status in the admissions process.

Communicate treatment recommendations to and coordinate with other treatment teams.

Patient Access Services / Beaufort Memorial Hospital/ Beaufort, SC 12/2021 – 08/2024

Greet Patients, Family Members, Visitors, Vendors

Perform check-in and check-out functions

Answer multiline phone system

Register Patients for Outpatient Services Appointments

Collect Payments and copays

Data Entry and Chart Preparation including insurance verification and obtaining estimates

Appropriately access patient medical records

Maintain patient confidentiality as outlined by privacy and HIPPA guidelines

Preform clerical and administrative duties as assigned

Rehab Nursing Tech/Unit Secretary / Encompass Rehabilitation Hospital / Bluffton, SC 09/2016 - 12/2021

Provided patient care to rehabilitation patients

Took vital signs and blood sugars of patients

Monitored patient conditions and reported any changes

Assisted with Activities of Daily living

Collected Payments and copays, verified insurance

Data Entry and Chart Preparation, organized and maintained patient files and medical records

Scheduled appointments and Home Health Visits

Answered multiline phone system

Greeted Patients, Family Members, Visitors and Vendors

Coordinated insurance authorization

Certified Nursing Assistant / Ridgeland Nursing Center USA / Ridgeland, SC 05/2014 - 07/2024

Provided daily care to patients

Monitored patient conditions including vitals and blood sugars

Served meals and helped patients eat

Maintained a clean and sanitized environment

Communicated with healthcare team and family members

Certified Nurse Assistant / Bright Star / Bluffton, SC 01/2008 - 12/2023

Provided daily care to patients

Monitored patients and reported any changes in conditions

Meal Preparation

Provided transportation

Provided companionship to patients

Cleaned patient's homes

Medication Preparation and reminders

Took vital signs and blood sugar of patients

Observed Safety precautions

Shift Manager / New Balance / Pooler, Georgia 10/2013 – 07/2024

Greeted customers

Completed data entry

Rung up sales, order merchandise, and processed shipments

Accounts payable functions

Supervised team members ensuring the shift runs smoothly

Completed daily, weekly, and monthly paperwork

Set and consistently met sales goals

Stocked Merchandise and organized the store

Prepared cash drawers and daily deposits and transported to the bank for processing

Addressed customers questions, concerns and complaints attempting to solve them to the best of my ability

PROFESSIONAL SKILLS

Patient Scheduling

Medical Office Protocol

Patient Account Management

Collections Practices

Patient Education & Advocacy

Management Experience

Team Leader

Accounts Payable & Receivable

Strong Telephone Etiquette

Abstracting Medical Records (EHR)

Medical Law & Ethics

Insurance Verification

Medical Terminology

OSHA & HIPAA Compliance

Basic Infection Control

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