General Manager Customer Service

Julie Cantor

**** ****** **, *********, **, ***** 513-***-**** *************@*****.***

Experience

ASSISTANT GENERAL MANAGER l DEWEY’S PIZZA l DECEMBER 2024 –

Assisted in overseeing daily restaurant operations, ensuring smooth service flow

Supervised front-of-house and back-of-house teams, managing shift schedules, labor costs, and employee performance

Implemented operational procedures to improve service speed, accuracy, and customer satisfaction

Trained and coached staff on service protocols, safety standards, and company policies, leading to improved team performance

Resolved guest complaints promptly and professionally, maintaining high levels of guest satisfaction and repeat business

Assisted in tracking inventory, ordering supplies, and managing vendor relationships to control food and beverage costs

MERCHANDISING ASP/DEPARTMENT ASSISTANT l KROGER l AUGUST 2022 – NOVEMBER 2024

● Publish pricing and promotions, proofing soft drink ads and identifying necessary suppliers

● Compiling expense reports, booking travel

● Arranging office equipment maintenance, ordering office supplies, maintaining physical and digital filing systems.

● Manage multiple directors' calendars, coordinating workflow between departments as needed. ● Planning & scheduling meetings, coordinating events, preparing reports.

● Responsible for keeping the team informed on the multiple divisions, managing relationships with vendors, and working closely with Category Managers

● Provide clerical and administrative support to all roles in category management to achieve overall financial and strategic goals

TAX ADMINISTRATOR l KROGER l JUNE 2021 – AUGUST 2022

● Oversee receipt, review, and processing of tax documents

● Manage shared email

● Mail checks and file associated invoices

● Process landlord bills

RECRUITING ASP/RECRUITER l KROGER l JULY 2016 – JUNE 2021

● Supported and collaborated with team to hire and recruit worthy candidates

● Worked in partnership with multiple districts recruiting specialists daily; to help with any wants or needs they had regarding their stores or divisions

● Achieved staffing objectives by recruiting and evaluating job candidates

● Acted as a point of contact and built influential candidate relationships during the selection process

ASSISTANT CUSTOMER SERVICE MANAGER/CASHIER KROGER MARCH 2010 – JULY 2016 .

● Completed daily accounting and handled numerous bookkeeping tasks

● Created a “Bagger of The Week” incentive program to celebrate the hard work and contributions that our baggers provided to the store.

● Responsible for training staff to improve their knowledge of cashiering, accounting, customer service and communication skills to help our customers. Aided in instructing and training new employees on proper interpersonal communication, prioritizing tasks and time management

● Assisted in leading and supervising the front-end and customer service staff.

References available upon request

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