Team Member Customer Service
Resume:
Lizbeth Rodriguez
Clanton, AL *****
*************@*****.***
Professional Summary
An organized, detail-oriented, and conscientious self-starter, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Ambitious, flexible team member who loves to learn and equally successful in both team and self-directed settings, proficient in a both English and Spanish. Excel in interfacing with others at all levels to ensure organizational goals are attained, strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Authorized to work in the US for any employer
Work Experience
FEMA- Document Validation Agent (Tier 3)
The Midtown Group-Remote
June 2024 to May 2025
• As a FEMA contractor, I help survivors through the recovery process after a natural disaster. I assist not only survivors with the registration process but also by showing support and empathy for survivors who have lost everything.
• I started as a Tier 1 agent and worked up to a Tier 2 agent and now I am a Tier 3 agent.
• Update customer general information (current mailing address, bank information, phone numbers, etc).
• Review correspondence with survivor's regarding denials or approvals.
• Inform survivors of necessary/missing documents required to be sent in for application to move forward.
• Assist contractors, landlords, insurance agencies, etc in verifying information for survivor's application.
• Assist survivors with appeal process.
• Transfer to different department based on survivors needs.
• Submit requests for inspector to contact survivors to access disaster caused damage.
• Create work packets for different documents/request such as insurance, inspections, expenses, etc.
• Review applications for caseworkers to ensure all required documents/information has been submitted.
• Contact insurance companies, landlords, hotels, contractors and other third parties for document verification purposes.
• Review documents submitted by survivors are accurate and legible.
• Ensure all documents/information are indexed correctly on survivor's files. Writer & Customer Service Representative
Liquidbidding.com-Alabaster, AL
December 2022 to March 2023
• Assisted customers with general information regarding accounts.
• Provide & assist customers regarding product & payment information.
• Upload products on company online website for auctions. Production Associate
Mercedes-Benz-Vance, AL
June 2021 to December 2022
Inspect vehicles for quality.
Inspect parts before installing in vehicles.
Complete process before vehicles leave work station. Insure work station is clean after each rotation.
Assistant Manager
Dollar General-Thorsby, AL
June 2020 to June 2021
• Assisted customers in finding products
• Checking out customers on register
• Assured store had clean appearance
• Stocking shelves and cooler/freezers
• Training new hires
• Assisted store manager with office paperwork
• Filled in for store manager
Inbound/Outbound Customer Service Representative
Insight Card Services-Birmingham, AL
June 2015 to March 2019
• Assisted customers with general information regarding accounts
• Provided information & assisted customers to set up direct deposit.
• Contacted customer's employers to set up direct deposit as well. Education
High school diploma
Thorsby High School-Thorsby, AL
August 2000 to May 2014
Skills
• Ability to motivate others and provide feedback
• Bilingual
• Bilingual speaking and writing
• Typing
• Inventory Control
• Excellent verbal, written, and interpersonal communication skills
• Conflict resolution
• Data entry
• Excellent work ethic
• Cash Handling
• Proven patience and self-discipline
• Communication skills
• Live chat
• Assembly
• Call center experience (6 years)
• Microsoft Word
• Customer support
• Microsoft Office
• Continuous improvement
• Multi-tasker
• Microsoft Excel (4 years)
• Computer skills
• English
• Spanish
• Sales
• Assistant Manager Experience
• Customer service
• Windows
• Organizational skills
• Exceptional follow-through and attention to detail
• Retail Management
• Packaging
• Phone etiquette
• Committed to exceeding customer expectations
Languages
• English - Fluent
• Spanish - Fluent
Certifications and Licenses
Driver's License
February 2019 to Present
Additional Information
References :
Karen Gomez
Senior Member Service Representative
RX Benefits
Donna Gutierrez
Dental Hygienist Assistant
Vestavia Dental
Amanda Alfaro
Receptionist
Callyn Tedin Family Dentistry
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