Human Resources Business Development

Jerena Webb

Grady, AL ***** · 334-***-**** · *************@*****.***

PROFESSIONAL SUMMARY

Veteran of the office organizaƟonal skills and the owner of a successful business, possessing over two decades of experience in an array of administraƟve and management funcƟons spanning financial performance, logisƟcs, human-resource leadership, and team supervision. ExcepƟonal reputaƟon for process improvements, customer saƟsfacƟon, and business development. Superb command of QuickBooks, payroll, perƟnent compliance issues, and staff training systems.

KEY SKILLS

• Office & Business OperaƟons

• Financial Management & BudgeƟng

• QuickBooks & Payroll Processing

• Customer Service Excellence

• Project & Event Planning

• Human Resources & Staff Training

• Fleet & LogisƟcs Management

• Regulatory Compliance (DOT/FMSCA)

PROFESSIONAL EXPERIENCE

TTS Trucking, LLC – Grady, AL

Owner & Operator · June 2010 – Present

• Oversaw day to day acƟviƟes of a trucking business operaƟons that covered finance, compliance, as well as human resources.

• Managed both state and federal compliance requirements, improving issues by 20 percent.

• Managed fleet and route logisƟcs with a focus on improved efficiency leading to 15% reducƟon in fuel costs.

• Managed budgeƟng, bookkeeping, and financial reporƟng aimed at sustaining profitability.

• Managed recruitment and training processes resulƟng in improved team producƟvity culture.

• Established systems for tracking customer feedback aimed at improving customer saƟsfacƟon and service delivery.

• Increased clientele by 25% through relaƟonship management and markeƟng acƟviƟes. Alabama Rural Water AssociaƟon - Montgomery, AL

Office Manager January 2007 – Present

• Assists ExecuƟve Director with correspondence, scheduling, and event management.

• Supervise operaƟons and workflow for an office staff of 20.

• Oversee the recruitment, training, and onboarding processes for new hires.

• Manage Ɵme and aƩendance systems for office personnel and process payroll.

• Organize and maintain records, calendars, and documentaƟon pertaining to board meeƟngs.

• Created and implemented an inventory control system as well as transiƟoned the office to paperless operaƟons.

• Skilled in QuickBooks conducƟng payment processing, transacƟon tracking, and report generaƟon.

Alabama Rural Water AssociaƟon – Montgomery, AL

RecepƟonist · January 1999 – December 2006

• AƩended to clients and answered phone calls with the utmost courtesy.

• Processed monthly memberships and confirmed applicaƟons.

• Supervised the ordered office supplies, delivered mail, and aƩended to clerical duƟes.

• SystemaƟcally cataloged documents and correspondence for the office files.

• Compiling and publishing a quarterly magazine.

EDUCATION

Highland Home High School – Highland Home, AL

HS Diploma, Class of 1998

Trenholm State Technical College – Montgomery, AL

1998 - 1999.

Alabama State University – Montgomery, AL

1999 -0 2000.

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