Customer Service Bank Teller

Dimple Patel

Address: ***** ******* **** *****, *******, NC 28027

Phone: 704-***-****

Email: ******.*.*****@******.***

Objective: Detail-oriented and customer-focused professional seeking to leverage strong interpersonal skills and financial acumen in the banking sector as a Bank Teller, Teller Manager, or Service Banker.

Professional Experience:

Wachovia Bank Jan 2003 – Aug 2009

Bank Teller

• Processed customer transactions efficiently and accurately, including deposits, withdrawals, and loan payments.

• Balanced cash drawers and maintained accurate records of transactions in compliance with bank procedures.

• Provided excellent customer service by addressing inquiries, resolving issues, and recommending banking products and services.

Teller Manager

• Supervised a team of tellers, providing guidance, training, and support to ensure operational excellence and adherence to banking regulations.

• Managed cash flow, vault operations, and branch inventory to maintain adequate levels for daily transactions.

• Conducted performance evaluations, identified training needs, and implemented strategies to optimize team performance and productivity.

Service Banker

• Assisted customers with opening new accounts, processing loan applications, and providing information on various banking products and services.

• Conducted financial transactions, including wire transfers, cashier's checks, and account transfers, with a high level of accuracy and efficiency.

• Resolved customer complaints and concerns promptly to ensure a positive banking experience and foster long-term relationships.

Loan Processor

• Reviewed and analyzed loan applications, verifying financial information, credit histories, and collateral to determine eligibility and risk assessment.

• Communicated with borrowers, underwriters, and loan officers to obtain additional documentation and facilitate the loan approval process.

• Ensured compliance with regulatory requirements and company policies throughout the loan processing and closing phases.

Hotel Management Jan 2010 – Cont.

Hotel Manager Choice Hospitality Group

• Oversaw daily operations of a full-service hotel, including guest services, housekeeping, maintenance, and food and beverage outlets.

• Managed budgets, financial reports, and revenue projections to achieve profitability targets and maximize operational efficiency.

• Implemented marketing strategies and promotional campaigns to increase occupancy rates and enhance guest satisfaction.

Education:

• Bachelor of Business Administration (BBA) in Finance [University Name], [Graduation Year]

• Relevant coursework: Financial Management, Banking Operations, Customer Relationship Management

Skills:

• Strong understanding of banking regulations, financial products, and loan processing procedures.

• Excellent communication, problem-solving, and customer service skills.

• Proficient in Microsoft Office Suite and banking software applications.

• Leadership abilities with experience in supervising and training staff.

• Detail-oriented and organized with the ability to multitask in a fast-paced environment. References: Available upon request.

Contact this candidate