Customer Service Case Management
Resume:
JANELL GREENE
Hamden, CT *****
*************@*****.***
Professional Summary
Customer Service, CNA, driver, teacher assistant, CPR Certified, Applied Behavior Analysis, Developmental Disabilities Experience, Crisis Intervention, Senior Care,Autism Experience, Behavioral Therapy, Social Work, Adult Education, Case Management, Behavioral Health, Caregiving, Group Therapy, Individual / Group Counseling, Curriculum Development, Door-to- Door Experience, Data collection, Classroom experience, Program development, Special needs, Early childhood education,Mental health counseling, Infant care,Childhood development, cashier, cash management, cash handling.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Behavioral Specialist
Milestones Behavioral Services-Milford, CT
October 2023 to Present
Collect data, work one-on-one with students who have behavioral disorders or difficulties, teaching those students social skills, academic and providing behavior support. Also work closely with the student's family and teachers to design a plan for the students continued academic and social success. PMT trained. Behavior Technician
CONSTELLATION HS-Derby, CT
January 2021 to October 2023
Supports and implements clients behavior plan created by a BCBA, provide ABA interventions that encourage socially acceptable replacement behaviors so clients can build and improve upon their communication, social interaction, and problem-solving skills, also run DTI programs and collect data under supervision of a bcba in a preschool school setting. Senior Camp Counselor
JEWISH COMMUNITY CENTER-New Haven, CT
January 2023 to September 2023
Provided assistance to other camp counselors and administrative leadership by supervising campers at all time to ensure safety and enjoyment. Assisted to setup and tear down activities, guiding campers to and from classes, and reinforcing camp and program rules and regulations. Driver
GREATER NEW HAVEN TRANSIT DISTRICT-Hamden, CT
January 2021 to December 2022
Transport and door to door service for the elderly and disabled, operate wheel chair lift and tie downs, communicate to dispatch on the CB radio, document stopped times and miles on paper manifest and also computerized manifest, also collect a fare from riders, fuel tank at the end of each shift. Teacher Assistant and Driver
ACES AUTISM CENTER-Northford, CT
January 2014 to December 2021
Teaching 1:1 with students who presented significant behavioral challenges, communication disorders, and developmental delays, making sure their IEP objectives were taught and met. Followed individualized schedules, ensuring their overall safety. Drive students to school in the mornings and home in the afternoons. Also take students on community outings during the school day to work on life skills in a naturalistic environment.
Mental Health Worker
CONTINUUM OF CARE-New Haven, CT
January 2019 to December 2020
Provide rehabilitative community support and case management services to assist adults with mental illness, co-occurring, and autism spectrum disorders, also provide group and psycho-education, case management activities, person centered goal development, crisis intervention services, transportation and assists in providing hands on instruction with life skills development. Behavior Technician
KIMBERLY HILTON BEHAVIOR THERAPY-East Haven, CT
January 2018 to March 2020
ABA Therapy in client homes, graphing and collecting data, an occasional community trip with the family as well.
Delivery Driver, Customer Service
INSTACART SHOPPERS-New Haven, CT
January 2019 to 2020
independent contractor that use the Instacart platform to shop and deliver orders for my customers. In Home Support Specialist
BENHAVEN INC-North Haven, CT
January 2017 to December 2018
In home family support for autism children, including community outings and assistance of daily living at home.
Driver
GREATER NEW HAVEN TRANSIT DISTRICT-Hamden, CT
January 2014 to December 2015
Transport and door to door service for the elderly and disabled, operate wheel chair lift and tie downs, communicate to dispatch on the CB radio, document stopped times and miles on paper manifest and also computerized manifest, also collect a fare from riders, fuel tank at the end of each shift. Driver
BENHAVEN INC-North Haven, CT
January 2013 to December 2014
Pre trip and post trip school van, fuel tank, and transport autism children to and from school safely and also go on community outings.
Or Associate
YALE NEW HAVEN HOSPITAL-New Haven, CT
January 2013 to December 2013
Environmental service in the operating rooms, as well as specimen runs as needed, patient transport, bed and stretcher transport, clean and make beds and stretchers as well as maintain a daily chore in between time.
Education
Associate's degree in Psychology
Gateway Community College
August 2023 to Present
High school diploma or GED in General Studies
New haven adult ed
April 2006 to June 2006
FASHION HS DIPLOMA
ELI WHITNEY TECHNICAL HIGH SCHOOL-Hamden, CT
CNA
ELI WHITNEY TECHNICAL HIGH SCHOOL-New Haven, CT
Skills
• Applied Behavior Analysis
• Door-to- Door Experience
• Customer Service
• Special Education
• Cleaning
• Behavioral Therapy
• Program development
• Experience with children
• Classroom Management
• Childhood development
• Tutoring
• CNA
• Data collection
• teacher assistant
• Special needs
• Senior Care
• Autism Experience
• Curriculum Development
• Sanitizing
• Behavioral Health
• Adult Education
• Medication Administration
• Warehouse. References upon request.
• Infant care
• Crisis Intervention
• Caregiving
• Individual / Group Counseling
• Group Therapy
• Hospital experience
• Developmental Disabilities Experience
• Behavior Management
• CPR Certified
• Case Management
• Social Work
• Classroom experience
• Early childhood education
• Mental health counseling
• driver
• Childcare
Certifications and Licenses
CPR Certification
CNA
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