Hilton Garden Inn
Resume:
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NOZIPHO THEMBELIHLE DLAMINI
********@*****.***
* ******* ***** *********, ******
Re: Application for Receptionist Job Opportunity
Dear Sir/Madam
I am writing to express my interest for the Receptionist position within your establishment. I am currently awaiting graduation and have completed an Honours degree in Hospitality Management at Limkowking University of Creative Technology . As part of my program, I have done both theoretical and practical modules. I believe that the job will be valuable in helping me develop a deeper understanding of the complex dynamics that drive the operational activities in the tourism and hospitality industry. My experience in ensuring that the motivations of various people on groups and executing projects in high-stress situations has helped me to foster a strong skill set that will translate well in a hotel operations role. I am eager to apply the lessons I’ve learned in different modules as well as during my intership at Hilton Garden Inn Gaborone hotel to improve quality and the guest experience within the establishment.
I believe that the combination of my academic and practical experiences within the school premises and Hilton Garden Inn premises has provided me with the organizational, interpersonal and analytical skills that will enable me to make a significant contribution to the hotel. Enclosed please find a copy of my resume, which provides additional information on my background and any other required information. Thank you for your time and consideration, and I look forward to hearing from you. Yours sincerely,
Nozipho Thembelihle Dlamini
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NOZIPHO THEMBELIHLE DLAMINI
********@*****.***
7 Keswick close Greendale, Harare
Personal Details
Date of Birth : 02/03/03
Nationality : Zimbabwean
Passport : EN697548
Gender : Female
Driving Licence : Class B
Languages
•English •Zulu/Ndebele •Shona Read & Write-English, Zulu/Ndebele, Shona
Objective
To gain practical experience in a various fields, applying theoretical knowledge to real-world situations, developing professional skills, expanding my network, and exploring potential career paths. To have an opportunity for hands-on learning and personal growth within a professional setting.
Skills
•Interpersonal Skills• Problem Solving• Teamwork & Collaboration• Decision making• Microsoft Applications: Word, Power point and Excel proficiency• Time management • Flexible and adaptable • Creative• Excellent Communication skills (Fluent in English)• Responsible• High concern for quality •Analytical Skills
Education
Franklin Delano Roosevelt Girls High School
2017-2020
Ordinary level
Obtained an Ordinary level Certificate
Limkokwing University of Creative Technology
August 2021- May 2025
Bachelor of Business (Hons) in Hospitality Management (Awaiting Results) CGPA-3.69
Hilton University
2024
Preventing Human Trafficking:Recognizing the Signs(Short Course) 2024
Creating heart felt experiences(Short course)
Hilton University
2024
Privacy-New Hire(Short course)
Hilton University
2024
Creating an Intentionally Inclusive Guest Experience (Short-Course)
Achievements & Awards
Certificate of Recognition as front of the house employee of the month July 2024 Internship Certificate
Experience
Hilton Garden Inn Gaborone Hotel
13/02/2024 - 03/09/2024
Management intern
•Welcomed guests into the hotel with a friendly and professional demeanor.
•Facilitated efficient check-in and check-out processes using the ONQ system.
•Managed telephone calls, emails, and enquiries effectively and courteously.
•Addressed guest and client enquiries in a professional manner, ensuring high satisfaction.
•Conducted regular pit checks to maintain operational standards
•Executed the night audit process by providing guests with pertinent information, generating reports for the night audit pack, and verifying cash sheets.
•Oversaw the Food and Drinks Department by welcoming guests to the restaurant, taking orders promptly, entering data into the POS system (The Micros Machine), preparing and serving beverages, and maintaining cleanliness through table clearing and short-term set-up (Mis en place).
•Contributed to the Kitchen Department by managing the breakfast area, preparing diverse egg dishes and pastries, butchering meat, and performing mis-en-place preparations
•Supported the Housekeeping Department by collecting guest laundry, cleaning guest rooms, washing and ironing guest laundry and staff uniforms, issuing staff uniforms, and processing orders in the ONQ System.
•Assisted the Finance Department with tasks including recording daily covers, filing direct bill reports, approving departmental orders, managing payment follow-ups, posting payments, signing daily reports, capturing purchase orders, and conducting petty cash recording and verification of night-audit packs.
•Participated in the Commercial Department’s Sales Section by conducting sales calls and filing weekly reports, and coordinated group, conference, and event bookings in the Amadeus system while liaising with other departments for banqueting.
•Facilitated the Reservations Section by managing bookings, preparing quotations, following up on non-guaranteed reservations, and sharing pertinent reports with respective departments.
•Engaged with the Engineering Department by taking readings from cold rooms, testing and cleaning pool areas, implementing preventative maintenance, and addressing faults reported by other departments.
Reference
Mrs Katso Mokgosi - Hilton Garden Inn Gaborone Hotel Human Resource Manager
*****.*******@******.***
Dr. Nehemiya Ndhlovu - Limkokwing University of Creative Technology Principal Lecturer
*******@**********.**.**
Mr Bawi - Limkokwing University of Creative Technology Programme Leader
*********@*****.***
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