Medical Assistant Customer Service
Resume:
Tammy Powell
Medical Assistant/Phlebotomist
Dallas, TX 75252
************@*****.***
Professional Summary
Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate
clearly and effectively to patients and staff.
Work Experience
Medical Assistant/Phlebotomist
Women's Integrated Healthcare-Grapevine, TX
September 2006 to Present
Inventory Specialist, ICD-10 Coding Specialist,
Escorted patients to examination rooms and prepared them for physician exams. Performed lab tests, venipuncture, label Vials with names and dates, collect blood samples. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
• Maintained accurate records/documentation of completed tasks facilitated by supervisors/managers
• Utilized online collaboration tools (e.g., Google Docs, Microsoft Teams) effectively to collaborate on documents, spreadsheets
• Demonstrated strong written communication skills while corresponding via email/chat platforms
• Actively participated in virtual training sessions/webinars offered by the company
• applied newly acquired knowledge/skills immediately
• Maintained regular communication with clients/customers via email or phone
• Effectively communicated with team members and managers
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Responded quickly during emergencies or urgent situations within the clinic setting
• Closely monitored inventory levels of vaccines or medications requiring special storage conditions
• Assisted with administrative tasks such as filing documents or processing paperwork
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations Medical Assistant/Phlebotomist
Lamar Robinson, M.D.-Dallas, TX
August 1996 to August 2006
• Contacted patients for appointment reminders
• Updated care plans
• Performed numerous administrative duties
• Assisted with charting
• Administered injections and medications under the supervision of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting urine analysis
• Scheduled appointments for patients, managed patient records, and updated medical charts accurately
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Assisted with minor surgical procedures by preparing sterile equipment and maintaining aseptic techniques
• Managed inventory of medical supplies to ensure availability while minimizing waste or overstocking expenses
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Maintained strict adherence to HIPAA regulations regarding patient confidentiality at all times
• Coordinated referrals for specialist consultations or diagnostic testing based on physician recommendations
• Updated electronic health records (EHR) accurately with detailed information from patient encounters
• Assisted in the implementation of new office policies/procedures to improve efficiency
• Trained new medical assistants on clinical tasks such as taking vitals or performing EKGs
• Served as a liaison between healthcare providers and patients/families to facilitate effective communication
• Demonstrated proficiency in using electronic medical record (EMR) systems for documentation purposes
• Ensured compliance with infection control protocols during all interactions with patients
• Provided exceptional customer service to patients by addressing their concerns and answering questions
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Took vital signs such as blood pressure, temperature, pulse rate, and oxygen saturation levels Mobile Phlebotomist
Carter Bloodcare-Bedford, TX
January 2001 to July 2006
• Performed mobile phlebotomy services, traveling to patients' homes and healthcare facilities
• Collected blood samples from patients using a variety of techniques, including venipuncture and capillary puncture
• Ensured proper patient identification and labeling of specimens to maintain accuracy and prevent cross- contamination
• Maintained strict adherence to infection control protocols, including the use of personal protective equipment (PPE)
• Managed a high volume of daily appointments while maintaining punctuality and efficiency
• Communicated effectively with patients to alleviate anxiety and provide clear instructions for specimen collection procedures
• Handled sensitive patient information with confidentiality and maintained HIPAA compliance at all times
• Utilized electronic medical record (EMR) systems to accurately document patient information, test orders, and results
• Collaborated with healthcare professionals in various settings to coordinate specimen collection schedules
• Demonstrated strong attention to detail when verifying patient demographics, test requirements
• Performed quality control checks on equipment regularly to ensure accurate test results
• Troubleshot any issues or discrepancies during the phlebotomy process in a timely manner
• Followed established protocols for sample transportation, storage, and disposal according to regulatory guidelines
• Assisted in training new phlebotomists on proper techniques, safety procedures, and customer service skills
• Successfully collected XX blood samples per day on average without compromising accuracy or patient comfort
• Maintained a clean and organized mobile phlebotomy workstation, ensuring compliance with safety standards
• Collaborated with laboratory staff to resolve any specimen-related issues or discrepancies
• Participated in continuing education programs to stay updated on the latest phlebotomy techniques. Education
Associate of Science in Medical
Texas College of medical Careers-Dallas, TX
1988
High School Diploma
Lake Providence Senior High School-Lake Providence, LA 1985
Skills
• Administrative experience
• Patient Care (10+ years)
• Documentation review (10+ years)
• Windows
• Typing
• Management
• Anatomy knowledge
• Intake
• ICD-10
• Physiology knowledge
• Medical coding
• Laboratory experience
• Medication administration
• Vital signs
• Medical Office Experience
• EMR
• CPT coding
• COLLECTION (10+ years)
• Clerical experience
• Medical Scheduling
• Blood sampling
• Phone Etiquette
• Clinic
• Medical records
• Venipuncture
• Organizational skills
• Medical terminology
• Leadership
• ICD-9
• Customer service
• Supervising experience
• Clerical Experience
• Anatomy Knowledge
• EMR systems
• EHR systems
• Injections
• CPR (10+ years)
• Documentation review
• Communication skills
• Specimen collection / processing
• HIPAA
• Laboratory Experience
• Triage
• Computer Skills
• Phlebotomy
Certifications and Licenses
CPR Certification
Driver's License
Additional Information
skills
Mastery of OB/GYN care
Strong medical ethic
Strong clinical judgment
Phlebotomy
Venipuncture Skills
Extensive medical terminology
knowledge
STD counseling and care awareness
Patient/family focused
Practiced in sterilization techniques
CPR/BLS certified
Talent in obtaining/charting vital signs
Qualified in specimen
collection/processing/centrifuge
Contact this candidate