Customer Service Patient Care
Resume:
KIMBERLY TALLEY
Richmond Hill, GA *****
*********.********@*****.***
Objective
Experienced healthcare professional transitioning to remote customer service, offering 15+ years of expertise in client support, communication, and issue resolution, aiming to deliver exceptional service and satisfaction in a remote setting.
Professional Experience
Customer Service Representative (Remote)
Power Factor – November 2022 to Present
Provide timely and accurate responses to customer inquiries via email, phone, and live chat, resolving issues with a focus on customer satisfaction.
Manage high-volume customer interactions and prioritize tasks to meet service level agreements (SLAs).
Use CRM software to track, document, and manage support tickets, ensuring accurate records.
Collaborate with other team members and departments through remote platforms to address complex problems and deliver seamless service.
Patient/Referral Coordinator
GA Urology — Atlanta, GA
May 2017 – November 2022
Assisted patients remotely with appointment scheduling, medication inquiries, and referral processes.
Coordinated comprehensive patient care services, including securing medical records and liaising with healthcare providers and insurance companies.
Verified patient insurance coverage and managed claims to ensure accurate billing and prompt payment processing.
Educated patients and families about treatment plans, medications, and health-related topics.
Provided emotional support and counseling during challenging situations.
Developed strong customer service skills by resolving inquiries and ensuring patient satisfaction.
Patient/Referral Coordinator
Dunwoody Pediatrics — Dunwoody, GA
May 2011 – May 2017
Processed and prepared managed care referrals efficiently.
Collaborated with healthcare professionals to develop tailored treatment plans, enhancing the quality of patient care.
Gathered critical information from physicians and medical staff to facilitate specialist referrals.
Provided empathetic support and clear communication to patients and families regarding care plans.
Education
Bachelor of Science in Healthcare Management
South University — Savannah, GA
January 2020 – February 2023
Skills for Remote Customer Service
Strong communication and interpersonal skills for handling customer inquiries and resolving issues.
Proficient in telecommunication tools (phone, email, and chat) to manage customer interactions remotely.
Expertise in multitasking and time management to handle high-volume customer inquiries efficiently.
Proficient in conflict resolution and problem-solving, ensuring a positive customer experience.
Capable of providing empathetic customer support, particularly in challenging situations.
Familiar with customer relationship management (CRM) systems and documentation processes.
Remote work experience managing patient appointments, billing, and referrals, applicable to managing customer accounts and services.
Additional Skills
Exceptional organizational and time-management abilities to optimize patient schedules and manage records.
Proficient in Electronic Medical Record (EMR) systems and knowledgeable in medical terminology.
Familiarity with insurance policies and procedures for verification and claims processing.
Expertise in medical scheduling, insurance verification, and medical billing.
Strong customer support background developed through patient care and referral coordination.
Contact this candidate