Data Entry Customer Service
Resume:
Waynesia Williams
Administrative Associate
Locust Grove, GA 30248
**********@*****.***
My ideal proclivity is to use my lengthy administrative service skill, data entry and phenomenal office knowledge in a diverse environment in the most effective way. By doing so my goal is to produce great turnaround that drives outstanding results ultimately developing the opportunity for elevation and career advancement.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (Remote)
Anthem Blue Cross BlueShield - Midland, GA
June 2022 to Present
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service
transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails ot facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service tonew and long-standing customers by attending closely ot concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted withcustomerst o resolve service and billing issues. Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems Escalated customer concerns. issues and requirements to supervisors for immediate rectification.
Educated customers on special pricing opportunities and company offerings. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Assisted customers with making payments or establishing payment plans to bring accounts current.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices Upheld quality control policies and procedures to increase customer satisfaction. Fielded customer complaints and queries, fast-tracking for problem resolution. Used proven techniques to de-escalate angry customers during telephone interactions. Made outbound calls to obtain account information. Improved customerservice wait times tomitigate complaints. Mentored new employees on procedures and policies to maximize team performance. File Maintenance Clerk
Republic Services - McDonough, GA
August 2015 to Present
Assures the availability of parts in a cost-effective manner. • Maintains fleet records on inventory levels, preventive maintenance schedules, and corrective maintenance performed on all units. • Inputs each truck data history into the computerized management system daily. • May act as a point of contact with vendors to order, receive and ensure payment for goods and services. • Prepares truck purchase orders for management approval for purchases over 5k, including assignment of ledger codes, tags, titles, and registration.Utilize Ariba purchase account. to process transactions including company credit purchase card for all fleet maintenance purchases acting as point of contact for company finance institutions .
• Receives, tags, stocks and dispenses parts to mechanics according to Corporate and Regional policy and local operating procedures. • Reviews purchase orders with accounting to ensure accuracy and proper payment of invoices. • Produces various productivity and usage reports for management review for 250k+ per monthly spending budget . • Follows all safety policies and procedures; participates with the team to achieve safety goals • Reconciles Dossier financial data to Lawson general ledger. • Supports the Fleet Manager with analysis of eet operations reports. This includes analyzing data, identifying trends and outliers, required equipment annual services & environment safety regulations to account for OSHA safety requirements for operating the maintenance shop and site location. Overseen data errors and escalates others errors to management for comparison against identified critical objectives and standards. • May assist with the parts organization and inventory. • Performs other job-related duties as assigned.
Administrative Assistant
Sports Authority - McDonough, GA
February 2008 to February 2013
To process all store delivered BOL paperwork, answer any questions and concerns of the 120+ region stores, notify them of any changes with their deliveries while meeting their request promptly.
• Maintain and organize all paperwork from previous deliveries.
• Notify corporate of all changes freight related.
• Work directly with the company's selected transportation carrier to ensure that deliveries are made accurately and accordingly.
• Created daily delivery worksheets using Microsoft Excel /created some reports using Microsoft Word.
• Send out over 50 emails daily using outlook email system.
• Ensure that every driver is dispatched out accurately and in a timely manner.
• Make certain that every shipping associate has his/her proper supplies to complete his/her work shift.
• Trained all back up shipping clerks and trained all new hire transportation managers.
• Received numerous recognition for helping company save money in transportation expenses by make sure delivery routing was within reason to reduce delivery cost. Office clerk / FedEx Lead
Z Gallerie - McDonough, GA
October 2005 to February 2008
Office duties included data entry researching different product numbers for over and shortages for our company inventory, answering/ transferring calls to the appropriate personal, filing paperwork in the appropriate area special duties which included setting up appointments for seasonal hiring.
• Packed and shipped out over 200 special orders which customers requested arrive via overnight or ground.
• Implemented training for newly hired associates.
• Inspected returned merchandise using a GERS company system to keep inventory orderly.
• Assisted with tracking of shipments when necessary.
• Assisted with purchase replacements for any damaged deliveries.
• Back fill for shipping clerical when normal clerical are on PTO.
• Assist front office when normal clerical are out of PTO.
• Worked with inventory staff for additional assistance in verifying product during yearly inventory cycle.
• Along with other duties assigned to support business operations needs. Filing Clerk
Newton & Howell, P.C - Griffin, GA
September 2003 to July 2004
Answered and transferred all incoming calls.
* Filed and retrieved over 250 different files when necessary while maintaining them orderly.
* Created different Excel and Microsoft Word spreadsheets for different company events
* Transported different company files to the County Court House and Annex building to be notarized.
* Accepted and documented payments from clients while maintaining remaining balances.
* Post dated and mailed off any necessary papers to clients. Cashier / Customer Service Representative
Big Lots - Griffin, GA
August 2001 to August 2003
Greeted over 60 different customers threw out each shift depending on season sometimes more.
* Maintained balanced cash register during each shift.
* Worked at customer service desk and answering phones, doing refunds, and other customers service duties which included preparing customers for closing time ( announcing over a PA system that closing time was approaching and to start making last minute purchases).
* Arranging store back to the appropriate order for the next business day. Education
High school diploma
Griffin High School - Griffin, GA
1999 to 2003
Nursing Assistant Licenses
Stepping Stones Children Therapy Center
Skills
• Accounting
• Balance sheet reconciliation
• Customer service
• Administrative experience
• Freight
• Microsoft Outlook
• Maintenance
• Computer operation
• Organizational skills
• Lawson
• General ledger accounting
• Cashiering
• General ledger reconciliation
• Filing
• Data entry
• Research
• Driving
• Packaging
• Data analysis skills
• Dispatching
• Account reconciliation
• Microsoft Word
• Microsoft Excel
• Bank reconciliation
• Financial Report Writing
Assessments
Sales fit — Proficient
March 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Filing & organization — Proficient
April 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Data entry: Attention to detail — Completed
April 2022
Maintaining data integrity by detecting errors
Full results: Completed
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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