Customer Service High School
Resume:
**** ******** **, ******, ** *****
️ ***********@*****.***
Minnie R. Alexander
CUSTOMER SERVICE & ADMINISTRATIVE REPRESENTATIVE
EDUCATION
High School Diploma – Ohio Public Schools, 1975
College Coursework – Business Administration & Accounting
OBJECTIVE
Dedicated and detail-oriented Customer Service Professional with over 25 years of experience in customer service-facing roles across the window covering and healthcare industries. Proven track record of supporting clients, resolving complex issues, and delivering white glove, high-quality service. Strong background in order processing, claims assistance, and client communication. Passionate about helping others and achieving results through effective support and process accuracy.
REFERENCES
Available upon request
FUNCTIONAL SKILLS
Customer Relationship Management
HIPAA Compliance & Patient Privacy Awareness
Critical Thinking & Problem Solving
Remote & Hybrid Work Adaptability
Scheduling & Calendar Management
Multi-Line Phone System Operation
Inbound/Outbound Call Handling (High Call Volume)
Order Processing & Fulfillment
Product Training and Demonstrations
Issue Resolution and Claims Support
Claims Processing & Resolution (Insurance and Pharmacy Benefit Programs)
Healthcare Reimbursement & Co-Pay Assistance Support Microsoft Office Suite & CRM Tools
Communication
Problem-solving
Cross-Functional Team Support
Documentation & Reporting
EXPERIENCE
Remote
McKesson Pharmaceutical Corporation – Dallas, TX
October 2023 – March 2025
Customer Service/Administrative Representative
•Handled high volume inbound/outbound calls assisting healthcare providers, pharmacies, and patients
Supported Co-Pay Assistance programs for specialty medications.
Processed claims and guided patients through payment and financial assistance options.
Delivered exceptional service in a fast-paced healthcare support environment.
Remote/Hybrid
Norman Window Coverings – Carrollton, TX
July 2010- March 2022
Senior Customer Service Specialist
Lead Senior Sales Specialist
•Managed order entry and support for dealers and installers
Tracked and coordinated large-scale shipments, including container preparation.
Assisted with damaged & lost goods claims (loss-prevention) with the shipping department.
Provided product training and support, including creating instructional diagrams.
Worked closely with manufacturing teams, including a visit to the Dongguan, China factory.
Proficient in Microsoft Office Suite, including Word, Excel, and OneNote, with working knowledge of QuickBooks for administrative and financial tasks
Remote/Hybrid
Customer Support Representative – Hunter Douglas Window Coverings- Dallas, TX & Salt Lake City, UT
June 2000 – September 2010
Processed incoming orders and provided support to designers, dealers, and installers.
Delivered product demonstrations in the showroom for standard and motorized shades.
Prepared and proofed quotes and handled data entry for custom orders using Excel spreadsheets.
Provided comprehensive customer support and maintained strong relationships with clients, sales teams, and installers to ensure seamless service delivery.
COMMUNICATION
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Strong interpersonal skills and commitment to customer service excellence.
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
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