Customer Service/Delivery Specialist

STEPHANIE

SALDUA

346-***-**** *******.**@*****.***

Skills Summary

Motivated and customer-focused professional with nearly a decade of combined experience in retail, customer service, and sales with an ability to handle financial transactions, train staff, manage inventory, and resolve customer issues efficiently. Currently seeking to leverage these skills to contribute to a dynamic team environment. Adept in Microsoft Office Suite and data entry. Recent experience includes providing reliable childcare and managing household responsibilities, demonstrating strong organizational and time management abilities.

Work Experience:

Keating Toyota

Customer Service Specialist

2025 – Present

• Provided in-person and phone-based customer service, addressing inquiries and resolving issues effectively.

• Managed inventory by tracking, filing, and processing new vehicles using CDK and E- Leads software.

• Ensured successful post-purchase service delivery and customer satisfaction through proactive follow-up calls confirming service functionality.

• Aided with brand visibility and customer connection on social media by photographing new vehicle owners.

Babysitter

2017 - Present

• Provided reliable and nurturing childcare for multiple families.

• Managed daily schedules, including meal preparation, activities, and transportation.

• Demonstrated strong organizational and time-management skills. 2

K’s Photography

Photo Editor

Jan 2011 – Jan 2012(Houston, Texas)

• Assisted photographer with client consultations, photo editing, and package selection.

• Edited and corrected photos using photo editing software.

• Scheduled client appointments and managed customer inquiries. Sam’s Club

Sales Supervisor

Feb 2010 - Dec 2010(Sugarland, Texas)

• Served as a Cell Phone Consulting Supervisor, providing expert advice on mobile plans and accessories.

• Processed customer contracts for various mobile carriers (T-Mobile, Sprint, AT&T, Verizon).

• Managed cash transactions, including register reconciliation and bank deposits. Provided excellent customer service.

Kohl’s

Front End Supervisor

July 2005 – October 2009(Pearland, Texas)

• Supervised front-end operations, including register management and closing procedures.

• Trained new cashiers on POS systems and Customer service protocols.

• Resolved customer issues and concerns efficiently and effectively. Managed department zoning and markdowns.

• Routinely filled in for other departments when needed. Walmart Supercenter

Photo and Cellphone Associate

July 2002 – March 2005

• Processed film and assisted customers with photo orders. 3

• Managed inventory and stocked department supplies.

• Served as a Sales Associate in the wireless center, selling cell phones and accessories.

• Processed cell phone contracts.

• Zoned departments.

Additional Skills

• Custom Service

• Typing

• Microsoft Office

• Sales

• Data Entry

• Time Management

• Scheduling

• Cash Handling and Transaction

Contact this candidate