Customer Service Representative

Gloria Hernandez

Sparta, TN *****

*********@*****.***

+1-931-***-****

Professional Summary

• I am a motivated Administrative professional offering excellent communication, customer service and bilingual skills and seeking Full Time status.

• I have over 10 yrs. of customer service skills; cash handling experience and I am proficient in Microsoft applications.

• I am bilingual in Spanish/English, I have verbal/written communication skills --with providers and facilities.

• I would be a great asset to your team.

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Journeys-Nashville, TN

April 2022 to Present

• Billing

• Placing Order

• Emails

• Salesforce

• Windows

• Teams

• Outbound Calls

• Inbound Calls

• Bilingual

• Payments

• Calabrio

• Ultipro

• Transfer Calls

• LPI

• Status Of Order

• Cancel orders

• Transfer In/Out Inventory

• Returns

• Exchange

• Refund

CSR

Anthem, Inc.-Sparta, TN

November 2021 to March 2022

1. Inbound Calls

2. Outbound Calls

3. Payments

4. Emails

5. Transfer Calls

6. Authorizations

7. Change PCP

8. Lookup Drs

9. Dental & Vision Care

10. Benefits

11. GRV/Appeals

12. Billing

13. Bilingual

14. Windows

CSR - Customer Service Representative

XPO Logistics-Sparta, TN

March 2021 to January 2022

• Emails

• Check in Driver with Pick up number of the order, last five of driver licence number, trailer number

• Filing

• Performed data entry for shipments, customer information and orders

• Provided policy and service information

• Resolved customer information and complaints

• Responsible for tracking and maintaining inventory

• Managed client records

Customer Service Representative

PharmaCentra, LLC-Americus, GA

July 2020 to January 2021

• Computer Skills

• Microsoft Word

• Calling doctor office

• Medical supply

• Faxing or emailing paperwork for doctor offices

• Pulling up doctors information

• Answer calls

• Comply with HIPAA policies and procedures

• Input credit card information from clients

• Check emails regularly

CSR - Customer Service Representative

Covington Credit-Crossville, TN

May 2019 to May 2020

work on computers, court money, file

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Booked appointments for clients

• Resolved customer issues

• Handled reservations

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Processed loans

• Inventoried spreadsheets

• Operated the cash register

Education

High school diploma

Phoenix High School - Crossville, TN

May 2010

Skills

• Personal Assistant Experience

• Senior Care (6 years)

• Home Health (6 years)

• Organizational skills

• Microsoft Office

• Bilingual (10+ years)

• Medical Office Experience

• Computer skills

• Microsoft Excel

• Telemarketing (4 years)

• Windows

• Customer Service (10+ years)

• Administrative experience

• Data Entry

• Appointment scheduling

• Cold Calling

• Sales

• Medical Records

• UltiPro

• Care Giver (6 years)

• Personal Care

• Communication skills

• HIPAA (10+ years)

• Salesforce

• Front Desk

• Customer service

• Medication Administration

Languages

• Spanish - Expert

Certifications and Licenses

CPR Certification

First Aid Certification

Contact this candidate