Customer Service Administrative Assistant
Resume:
Lizette M. Hudson
*******************@*****.***
SUMMARY
My achieved goals are Common End-user Software/Core Office with exposure to Legal/Corporate Industries. Successfully conducted Managerial experiences that include mid level positions.
Successfully worked as an Executive Administrative Assistant professional, with over 13 years of experience implementing and maintaining and achieving tracking systems. Have completed successful audits, working with databases and Procurement. Achieved and manipulating Outlook for the National and Community Services Division (North Carolina Governor's Office, Social Work Department (Raleigh, North Carolina) as well as the Department of Transportation (Baltimore, Maryland) with World Wide Customer Service throughout the agencies.
EXPERIENCE
06/2022 - Present Election Judge
Baltimore County Elections - Baltimore County Government Hunt Valley, MD
Responsible for administering voting procedure in the precinct and ensuring a fair and accessible election for all eligible voters. Setting up and breaking down a polling place before and after voting hours. Checking in voters using Database, assisting voters and overseeing all election procedures throughout the polling place. Have excellent customer service and willingness to help others. Accuracy is a must in order to properly direct voters to his/her station as well as affiliation. 08/2017 - 04/2022 Fulfillment Associate - Front Line Amazon - Baltimore, MD
Adhere to strict safety and quality standards, regular attendance and punctuality, travel required to fulfill merchandise and get to the proper location station. Train in using web interface tools, receive products using web interfaces. Process outbound shipments
(pick product, print packing slip and shipping labels, load outbound product to carrier) Customer Service, perform needed cycle counts and/or relocate product virtually and physically in the absence of leadership and be able to be self-directed. 01/2013 to 01/2017 Administrative Assistant
Mass Transit Administration
Baltimore, MD
Front Line Customer Service - World Wide Customer Service. HR activities - Maintained employee's records, daily information, sick leave forms, injury care forms, alcohol and drug testing as well as other duties required to accurately maintain one's file as required from agencies as well as the Department of Labor. Hire and Rehire eligibility verification.
Fleet Manager - ARC
Metro Systems Maintenance -Implemented tracking system and achieved 98% on yearly audit. Maintain - background checks for each new employee, scheduled and carried out all orientations as needed for each employee. Responsible for classification on each job and employee along with salary ranges. Time cards, maintain order for time card usage as well as signature from Superintendent and supervisor. Distribute checks and checks stubs to appropriate employees. Union Members - Local 1300 members - Metro Systems Maintenance, any questions, concerns, and supply is and any other matters concerning his/her business at hand. Vehicle maintenance - daily, weekly, weekly, monthly & quarterly as well as annually. Maintain calendars that include all aspects of vehicle functionalities, which also include interior & exterior appearances, vehicle mileage forms, and maintenance data sheets controlled by a data sheet daily. Credit Card Statements - Are reconciled for Superintendent & Supervisors each month and forward for payment. Type spreadsheet to correspond with credit card statements and reconcile freight as well as credits. Invoices - Sign seal and delivery to appointed person in the Accounting Department. Phone Bills - Reconcile - Superintendent, Supervisors and Lead Man for signature forward to Assistant Deputy Chief and Accounting Department for payment each month. Liaison - Meeting held periodically for updates on his/her ability to comply with MTA's contract, which includes and not limited to the cleanliness,extra supply's, any concerns and overall the appearance. Oil - Request services when needed, pay invoice and reconcile with credit card. Fix Assets
(Accountable Officer) - Tag equipment, add & delete goods for sale, retire equipment and purchase as well other duties included with purchase of keeping track of items. Selling retired equipment through the MTA auction system to the public. Risk Management - OSHA Reports, monthly, quarterly, yearly & special postings. 01/1997 to 06/2015 Associate - Merchandising
TJX - Cary, NC & Baltimore, MD
Front Line Associate
Customer Service, Cashiering, Merchandising, and store set ups, as well as positive employee's relations. Cross training employees and store recovery. Other duties when and were needed.
02/2002 to 01/2008 Transportation Operations Specialist Wake County State Government
Raleigh, NC
Thorough knowledge of the principles and practices of public administration and business administration. Considerable specialized knowledge of the program area. Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures. Hiring Committee, screening as well as background checks. Ability to work independently in carrying out oral and written instructions. Ability to establish and maintain effective working relationships with associates, officials and the public. Knowledge for NCDOT Public Transportation policies and guidelines for grant recipients. Fixed Route or Demand Response Operations. Directs and coordinates the transportation operations for GoWake Access Transportation. Thorough knowledge of the principles and practices of public administration and business administration. 01/05 to 01/2003 Program Assistant
02/08 to 01/2013 North Carolina Governor's Office & Office of State Personnel - Raleigh, NC
Processed over 200 HR activities that included personnel benefits notification and request processing, new hire processing, background checks, duty position classification, and terminations as well as briefings and debriefings for each employee and managerial staff. PMS - duties as needed quarterly and annually. Performed office duties that include transposing minutes from monthly management meetings; maintaining and updating Census Reports; ordering supplies; processing airfare, cab and any transportation needs for discharged patients within state as well as out of state claims for transportation. Wrote, coordinated and presented special grant programs for patient guardianship to the state of North Carolina and Wake County. Maintained and upgraded Database for state, federal and county patients. Process Guardianship for patient's applications and judgments dealing directly with Wake County Courts, judges and persons of interest. Filed and organized over 500 reports using the Quadra Med Systems for patients within the Wake County State Hospitals. Employed the Office E-Procurement system and NCAS system for ordering supplies and work orders. Implemented certificate program which included credit classifications, nursing staff and personal accomplishments of each staff member. Implemented tracking system, audits
(follow-up and follow through) quarterly and annually for the entire Clinical Social Work Department. Wrote, maintained, presented, and discussed multiple reports that include Staffing Reports, Census Patients Reports, Expense Reports, Homeless Reports, QA Audits - Supervisor, Supervisors Statistics, Governing Body Reports, and Quality Monitoring Data, monthly & quarterly reports. Consolidated the development, analysis, and processing of the yearly financial report for the Hospital as well as county patient and client activities. Benefits and services for each patient provided by the department. Other duties included scheduling - for board meetings, conferences, retreats and travel for Director and Management throughout the hospital. EDUCATION AND TRAINING
MedCerts (2022) - Medical Unit Certification Program (CMA) - December 2023 Microsoft Office Suites, Microsoft Word Level (2010) 1, 2 & 3, Excel, Procurement, Power Point, Access (2010) I, II & III,Outlook Office 365, Business Writing 2 & 3, Customer Service Worldwide Training, Managing Customer Service - Towson State University
CPR & AED Training, 3rd Level - Anne Arundel Community College - ME RWP Flagmen & Watchmen (Railroad) - Anne Arundel Community College Webinar Training, Payroll & Accounting, DIP - Driver Improvement Program - Catonsville Community Baltimore Campus
Front Line Customer Service, ME RWP Flag & Watchmen, DOT Inspections,CPR & First Aid AED - Notary - Anne Arundel Community College Algebra, Business Law 1-3, Composition Lab, Employment Law & Regulations, Essential Writing, Expository Writing, Financial Accounting, General Services 1-3, Human Resource Management, Psychology, Notary, Principles of Management, Training & Development, TroubleShooting and Repair, Spanish & Writing Foundations - Wake Technical Community College
Writing Foundations, Penmanship, Commercial Law, Business Law, English Preparatory Studies, Typewriting, Bookkeeping, Banking, Stenography & Correspondence.
(Worked as Intern in Chancellor's Office while attending School) - Merrill Business College - Stamford, Connecticut
Security Awareness, HIPAA Compliance, NCAS - Statewide system used for ordering supplies, E-Procurement - Wake Technical Community College Paralegal Studies – Shyllon & Shyllon Attorneys at Law, Raleigh, North Carolina 2004 - 2005 (on job training)
SKILLS
Executive Administration DMAP - Accounting & Management Paralegal Integrated Systems
Retail Management Audits - Accounting
Equipment & Vehicles Audits - Equipment
OSHA Certified Supervision & Management
US Census Quality Control
DOT - Physical Fleet Services & Management
Fixed Assets (Accountable Officer) Program Statistical Reporting Training & Administration Store Recovery
Procurement Executive Administrative Assistant
Database Outlook 365
Quality Control EnCompass - Mortgages
Voters Registrations
Reports-Networking Electronic Pollbooks
Troubleshooting Electronic Polling Machines
ERP - Enterprise Resource Planning - (Forecasting) Maximo Asset Management - Payroll - Time & Attendance CRM (Customer Relationship Management) Electronic Pollbook Integrity Cash Handling/dispensing & deposits Inspections - DOT & MDOT (NC & MD) Volunteer
Memorial Day Parade - Logistics
Certificate - MTA (Mass Transit Administration) - Outstanding Teamwork, valuable contribution and cessful completion (Metro Interlocks Project) Certificate - Baltimore County Election Board (Outstanding Volunteer)
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