Administrative Assistant Customer Support
Resume:
REGINA GONZALES
LinkedIn: Regina Gonzales
San Jose, CA, 95112
*****************@*****.***
I am a skilled HR and Administrative Professional with extensive experience in managing operations within fast-paced environments. Supporting up to 5500 employees across the U.S., I possess expertise in HR Operations, Recruiting Coordination, New Hire Onboarding, Benefits administration, and administrative support. I am proficient in systems management and have a strong customer service skill set.
Systems:
Microsoft Office: Excel (pivot tables/VLOOKUP), Word, PowerPoint, Office, Success Factors (SAP) (E.C., RCM, ONB portlets & GMDS), Service Now (MyHR), Oracle/Ariba (PO/ER), LinkedIn, E-Verify, Tracker, Survey Monkey, Sterling background, Kronos (time management), and Umantis (ATS). Administration/Operation:
Support of C-level Executive, Meeting Coordination (Domestic and International), Travel, Expenses, P.O./Invoice Reconciliation, Department Support, Phones, Supplies, and Coordination of Company Events, Company Meetings, and Service Awards (Global). Daily Employee Transactions (HRIS), Recruiting Coordination, Event Management, Employee Benefits Support, Onboarding, Offboarding, Time Management, Document Retention, Workers' Compensation, VOE, and I-9.
PROFESSIONAL EXPERIENCE
Infineon Technologies, San Jose, CA, HR Service Coordinator (Operations, Service Center) Jan. ‘21 to June ‘23
• Provided administrative support and coordination within a department supporting 5500 employees across the United States. Conducted daily transactional data updates to employee records, including new hire record creation, leave, promotions, change-of-status, adjustments, terminations, grading, payroll, residence status, and benefit inquiries in the HRIS system (SAP).
• Participated in weekly immigration calls with Fragomen to review visa issues and green card status. Partnered with managers annually to gather H1B Lottery employee lists.
• Assisted employees, managers, payroll, and HR colleagues with accurate responses regarding employee data inquiries and policies, HR products, processes, and services.
• Supported the benefits organization during open enrollment using Business Solver (SaaS platform) and assisted employees with inquiries on benefits and dependent coverage.
• Led, trained, participated, and collaborated on assigned HR projects.
• Coordinated weekly new hire orientation, including background checks, I-9 verification, and reverification, as well as monthly, quarterly, and annual audits for compliance.
• New hires (2022): 951
• New hires (2023): 120
Cypress Semiconductor, San Jose, CA, HR Staffing Representative (Staffing, Benefits & Operations), Sept. ‘12 to Dec. ‘20
• Managed the U.S. College Recruiting program across 15 schools, staffing forty-five events annually and delivering an 85% hiring rate.
• System Administrator (ATS/RCM) from requisition creation to onboarding.
• Prepared salary and stock equity analysis for hiring and compensation requests by Talent Acquisition Managers.
• Supported employees with issues and requests regarding Company and HR policies, processes, programs, tools, workers’ compensation claims, and resources.
• Served as Benefit Liaison for Employees and Plan Administrator for the U.S. through April 2015.
• Collaborated with payroll on employee-related issues, new employee setup, employment verification, workers’ compensation, and unemployment claims.
• Facilitated New Hire Orientation and Employee Onboarding for the U.S.
• Managed the Global Employee Recognition Program for 6,000 employees.
• Supervised two student interns each summer/winter from Cristo Rey Jesuit High School on various projects such as archiving, data entry, and events.
• Executed employee morale events, quarterly company meetings, and training meetings.
• Supported the Annual Corporate Charitable Giving Program and Fundraising Events, resulting in over $500k in annual donations to Second Harvest Food Bank for five years.
• Managed records retention, including employee files, I-9s, contract agreements, and archiving.
• Provided administrative support to the HR organization (supplies, travel, expenses, etc.)
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