Customer Service Representative
Resume:
Justin Scott
Houston, TX *****
*************@******.***
Professional Summary
Career Wise, I desire to be at a place where I can grow Authorized to work in the US for any employer
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Optum-Houston-TX
November 2024 to February 2025
• Going over rewards
• Explaine benefits
• Assist enrollment
• Order home kits for members
• data entry
Customer Service
CSI Companies-Houston, TX
August 2024 to November 2024
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Utilized CRM software to accurately document interactions with customers and track issue resolution progress
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Customer Service Representative
Elevance Health-Houston, TX
August 2023 to August 2024
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Upsold additional products or services to customers based on their needs and preferences Customer Advocate
Ford Percepta-Houston, TX
June 2021 to May 2023
1. Manage Customer Concerns
2. Helping with the customer vehicle repairs
3. Managing a relationship with customers and dealers 4. Keeping a great customer retention and making them want to stay customers 5. Communicating thru email if the customer wasn’t available via phone call 6. Carrying and identifying all customers and cases
• Utilized CRM software to track and analyze customer interactions, allowing for personalized recommendations and proactive problem-solving
• Served as the main point of contact for key accounts, building strong relationships and driving repeat business
• Implemented a feedback loop system that collected insights from customers on their experience with the company's products/services, leading to targeted improvements based on real-time data analysis
• Demonstrated empathy towards frustrated or dissatisfied customers by actively listening, acknowledging their concerns, and providing appropriate resolutions within established guidelines
• Increased upsell opportunities by effectively identifying additional product/service offerings aligned with customers' needs during interactions
• Mentored team members on best practices for delivering outstanding customer experiences through ongoing coaching sessions
Deputy Tax Collector
Colorado County Annex-Columbus, TX
November 2016 to November 2019
1. Creating vehicle titles
2. Transferring titles
3. Creating vehicle registrations
4. voter registration
5.
Server
Nancys Steakhouse-Columbus, TX
June 2016 to August 2019
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
Server
Schobels Restaurant-Columbus, TX
June 2007 to February 2016
1. attending customers
2. Trainings new employees
3. Closing the restaurant
4. Cashing customers
Education
High school or equivalent
Columbus High School
August 2006 to June 2010
Skills
• Upselling
• Bartending (6 years)
• Call Center (4 years)
• Microsoft Word
• Communications (3 years)
• Customer Service (9 years)
• Organizational skills
• Microsoft Office (4 years)
• CRM Software (4 years)
• Computer Literacy (4 years)
• Sales
• Negotiation (4 years)
• Microsoft Excel
• Accounts Receivable
• Phone etiquette
• Bookkeeping (3 years)
• Computer Skills (3 years)
• Customer service (10+ years)
• Supervising experience (2 years)
• Computer Skills (4 years)
• Technical Support
• English
• Cold Calling
• Communication skills (4 years)
• Communication skills
• Microsoft Office
• Administrative Assistant (4 years)
• Data entry
• Office Experience (3 years)
• Software Troubleshooting
• Data Entry (3 years)
• Microsoft Outlook
• Help Desk (4 years)
• Customer service
• Active Directory (4 years)
• Microsoft Excel (6 years)
Certifications and Licenses
Driver's License
Food Handler Certification
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