Be A Customer Service

CURRICULUM

VITAE

OF

MMATHAPELO TAU

PERSONAL DETAILS

NAME: MMATHAPELO ELIZABETH

SURNAME: TAU

GENDER: FEMALE

NATIONALITY: SOUTH AFRICAN

RACE: AFRICAN

POSTAL ADRESS: 1764 ELIAS MOTSOALEDI ROAD

DOBSONVILLE SOWETO 1863 JHB

TELEPHONE: 079-***-****

EMAIL ADRESS: *************@*****.***

DRIVERS LICENSE: CODE 10

MARITAL STATUS: MARRIED

CRIMINAL RECORD: NONE

LANGUAGES: TSWANA, ZULU, ENGLISH

EDUCATION

INSTITUTION: MAFORI MPHAHLELE HIGH SCHOOL

QUALIFICATION: SENIOR CERTIFICATE

HIGHEST STANDARD: MATRIC

SUBJECTS: TSWANA, BIOLOGY, HISTORY, BUSINESS ECONOMICS AFRIKAANS, ENGLISH

YEAR: 2004

TERTIARY

INSTITUTION: TRAINING TRAINEES INSTITUTION OF LEARNING QUALIFICATION: CERTIFICATE

COURSE: CALL CENTRE AND CUSTOMER SERVICE COURSE

SUBJECTS: CALL CENTRE SKILLS, COMMUNICATION, MS ACCESS CUSTOMER CAREMS WORD,

MS EXCEL, INTERNET&EMAIL

YEAR: 2011

INSTITUTION: IET FIRE, RESCUE &EMS COLLEGE

QUALIFICATION: CERTIFICATE IN BASIC AMB ASST

COURSE: BASIC AMBULANCE COURSE

HPCSA REG NO: BAA 1499165

YEAR OBTAINED: 2015

EMPLOYEMENT HISTORY

COMPANY: SPURS RESTURANT

POSITION: WAITRESS

DURATION: MARCH 2005-SEPT 2010

DUTIES: SERVING CUSTOMERS, ENSURE A CLEAN ENVIRONMENT, FOOD PREPARATION

REASON FOR LEAVING: RELOCATION

REFERENCE: DUDU MOTSHOANE (SUPERVISOR)

CONTACT: 011-***-****

COMPANY: TURN N TENDER RESTAURANT

POSITION: GENERAL ASSISTANT

DURATION: FEBRUARY 2012-DEC 2014

DUTIES: HANDLING FOOD PROCESS, COOKING AND CLEANING THE KITCHEN. CONTACT: 011-***-****

REFERENCE: TUMI MOHAPE (SUPERVISOR)

REASON FOR LEAVING: TO FURTHER MY STUDIES

COMPANY: SHOPRITE CHECKERS

POSITION: CUSTOMER SERVICE AGENT

DUTIES: SERVES CUSTOMERS BY PROVIDING INFORMATION, RESPONDING TO CUSTOMER REQUEST, CUSTOMER REGISTRATIONS, INITIATES SERVICE BY RECORDING REQUEST.

DURATION: JULY 2016 – MARCH 2019

REASON FOR LEAVING: NEW JOB OPPORTUNITY

REFERENCE: BONGANI (SUPERVISOR) 076-***-****

EMPLOYEMENT HISTORY

COMPANY: PHILLIP KUSHLICK SPECIAL NEEDS SCHOOL

POSITION: VOLUNTEER FOOD HANDLER/GENERAL WORKER

DUTIES: DAY TO DAY SUPPORT & CHILD CARE, FOOD HANDLING, CLEANING. DURATION: 01/04/2019 – 31/03/2021

REASON FOR LEAVING: TEMPORARLY CONTRACT

PROFESSIONAL SKILLS

• GOOD COMMUNICATION SKILLS

• PROBLEM SOLVING SKILSS

• LISTENING SKILLS

• ORGANIZATIONAL SKILLS

• CUMPUTER LITERARE

PERSONAL ATTRIBUTES

• CONFIDENT

• WELL SPOKEN

• FRIENDLY AND HONESTY

• EXCELLECE PEOPLE SKILLS

• HARD WORKER

• DYNAMIC AND VIBRANT

• TRUSTWORTHY

• CLEAN

• HYGIENE

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