Customer Service Representative

COREY WEBBER

**** ****** ****, ****** *******, GA, 30127 · 678-***-****

******.******@*****.***

Dedicated and results-driven Customer Service Representative with a strong ability to communicate effectively, resolve issues efficiently, and build lasting customer relationships. Eager to apply my problem- solving expertise, customer-centric approach, and attention to detail to deliver exceptional service and contribute to the success of the organization.

EXPERIENCE

FEBRUARY 2020– FEBRUARY 2024

CUSTOMER SERVICE REPRESENTATION, CVS HEALTH CARE, ATLANTA,GA

• Ensured a safe and secure environment for customers by adhering to all company safety protocols and guidelines, providing clear instructions for safety-related procedures when needed.

• Educated customers about safety best practices, including how to handle hazardous materials or situations, ensuring compliance with safety regulations and fostering a sense of trust.

• Monitored and identified potential safety hazards in customer interactions, promptly reporting any concerns or incidents to the relevant departments for timely resolution.

• Supported safety training initiatives, providing guidance and feedback to team members on proper safety protocols, ensuring compliance with organizational standards.

• Promoted a culture of safety awareness by sharing safety tips and guidelines with customers, ensuring they understood how to navigate the use of products and services safely.. SEPTEMBER 2014 – DECEMBER 2019

CUSTOMER SERVICE REPRESENTATIVE, T-MOBILE, BIRMINGHAM, AL

• Demonstrated in-depth knowledge of T-Mobile’s products and services to effectively assist customers with their needs

• Used CRM software to document and manage customer interactions and resolve issues in a timely manner

• Collaborated with cross-functional teams, such as sales and tech support, to resolve customer issues and ensure customer satisfaction

• Educated customers on available features, tools, and apps to maximize their service experience, helping them navigate T-Mobile’s offerings to get the most value from their plans.

• - Stayed up-to-date with new T-Mobile products, services, and promotions, maintaining an in- depth knowledge of offerings to better assist customers with their needs. JANUARY 2012 – AUGUST 2014

CUSTOMER SERVICE REPRESENTATIVE, AMSHER COLLECTIONS SERVICES BIRMINGHAM,AL

• Managed and resolved outstanding accounts, ensuring timely and effective communication with clients to negotiate payment plans and settlements.

• Utilized conflict resolution skills to de-escalate difficult situations, consistently maintaining 2

professionalism while ensuring compliance with legal and regulatory guidelines.

• Conducted thorough account reviews, identifying discrepancies, and working with clients to develop customized repayment solutions that align with their financial capabilities.

• Maintained detailed records of customer interactions, payments, and agreements, ensuring accuracy and compliance with company policies and industry regulations.

• Provided customers with clear, concise information about their accounts, including balances, due dates, and payment options, fostering transparency and trust. EDUCATION

MAY 2006

HIGH SCHOOL DIPLOMA, SOUTHWEST DEKALB HIGH – DECATUR, GA SKILLS

• Active Listening

• Verbal and Written Communication

• Empathy and Emotional Intelligence

• Critical Thinking

• Solution-Oriented Mindset

• Troubleshooting and Technical Support

• Personalization of Service

• Managing Customer Expectations

• Attention to Detail

• CRM Software (e.g., Salesforce)

• MS Office Suite (Excel, Word, PowerPoint)

• Cross-Functional Communication

• Team Leadership

• Gathering and Analyzing Customer

Feedback

• Improving Customer Experience

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