Customer Service Administrative Assistant
Resume:
STARRSHA
BRYANT
CONTACT INFORMATION
**********@*****.***
Atlanta, GA
SKILLS
LANGUAGES
English Native
OBJECTIVE
Detail-oriented and self-motivated customer service and administrative professional with extensive experience in high-volume environments requiring strong organizational skills, policy interpretation, and accuracy. Proven ability to navigate multiple systems, manage sensitive information, and maintain productivity and quality under minimal supervision. Seeking to transition into health insurance claims processing role, leveraging transferable skills in data verification, coverage review, multitasking, and independent workflow management.
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Duke Energy . Atlanta, GA 2019 - 2024
CUSTOMER SERVICE LEAD
Uniform Advantage . Douglasville, GA 2013 - 2019 ADMINISTRATIVE ASSISTANT
New Beginnings Today Atl. Atlanta, GA 2007 - 2013 EDUCATION
DIPLOMA
Frederick Douglass High School .
Claims & Policy Verification
(transferable)
Microsoft Outlook, Excel ( sort/filter)
Multi-system Navigation & Shortcuts
Detail-Oriented Document Review
HIPAA & Confidentiality Compliance
Remote/Independent Work Ethic
Customer Escalation Communication
Time Management & Prioritization
CPT/ICD-10 Awareness (basic/familiar)
Handled complex customer inquiries related to billing, services, and account discrepancies using multiple systems in real-time.
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Verified accounts details, service eligibility, and billing accuracy while ensuring compliance with internal protocols.
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Maintained high productivity and accuracy standards, consistently meeting performance metrics.
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Independently managed tasks in a virtual work environment, demonstrating strong time management and discipline.
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Utilized Microsoft Outlook and Excel for internal coordination, tracking customer issues, and reporting.
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Interpreted complex service policies and communicated clear explanations to customers regarding eligibility and service plans.
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Supervised and coached a team of representatives, ensuring compliance with procedures and customer satisfaction goals.
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Resolving escalated customer issues involving order, billing, and account errors with a focus on accuracy and professionalism.
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· Trained new hires on company software and workflow processes. Leverage multiple applications to research orders, update customer records, and verify documentation.
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Maintained quality assurance and helped implement process improvements for efficiency and service quality.
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Supported clinical staff with scheduling, document management, and coordination of patient information.
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Reviewed patient eligibility, processed referrals, and verified insurance details, ensuring accurate documentation.
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· Maintained confidentiality and compliance with HIPAA standards. Managed multiple tasks with efficiency and attention to detail, using Microsoft Excel and internal systems.
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Assisted with reviewing authorizations and coordinating between patients, providers, and insurers.
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Contact this candidate