Quality Assurance Analyst

DAVID COLORES

Mesa, AZ ***** 480-***-**** **********@*****.***

Results-driven Lead Software Quality Assurance Analyst with over 20 years of progressive experience in the software development lifecycle. Proven ability to translate complex business requirements into effective quality assurance programs, driving the delivery of high-quality software products. Expertise in developing and executing comprehensive test strategies, implementing robust test automation frameworks (Selenium, Java), and leveraging tools like Postman, LoadRunner, and Azure DevOps. Skilled in providing actionable insights for product improvement, fostering a culture of quality, and leading cross-functional teams to successful project outcomes. Exceptional leadership, communication, and organizational skills.

SKILLS

Technical Skills: Test Automation (Selenium, Java, Webdriver), Performance Testing (LoadRunner), API Testing (Postman, SoapUI/ReadyAPI), Test Management (Azure DevOps, Jira, ALM, TFS, MTM, Rally, Test Director), Defect Tracking (Jira, Azure DevOps, Rally, TFS), CI/CD, Agile Methodologies (Scrum), SQL, JavaScript, Siebel, C# .Net, Oracle, Visual Studio, MS SQL.

Soft Skills: Leadership, Team Management, Mentoring, Strategic Planning, Cross-functional Collaboration, Problem-Solving, Critical Thinking, Analytical Skills, Communication (Verbal & Written), Time Management, Negotiation.

PROFESSIONAL EXPERIENCE

American Airlines Tempe, AZ

Lead Quality Assurance Analyst IT Service Recovery Technology, October 2019 – May 2, 2025

Led software quality initiatives for critical CRM (Siebel/JavaScript, Oracle) and Digital Signage (Java, MS SQL with REST services) web applications, ensuring high-quality software releases.

Provided vision, critical thinking, and best practice guidance to a testing team, setting overall direction and driving continuous improvement in QA processes and methodologies.

Managed the complete software testing lifecycle from planning and test case design to execution, defect management, and comprehensive reporting.

Partnered with cross-functional stakeholders (product owners, developers, business analysts) to define scope, ensure comprehensive test coverage, and achieve successful project outcomes.

Designed, developed, and implemented robust test automation frameworks using Selenium and Java, significantly improving efficiency and coverage for key business scenarios.

Developed and executed automated test scripts to guarantee the reliability and functionality of applications, reducing manual testing effort by 30%.

Coordinated testing efforts across multiple products and platforms, ensuring timely and effective results and minimizing integration issues.

Authored detailed test documentation including test results, defects, metrics, and entrance/exit criteria; facilitated defect review meetings and communicated critical issues to management and development teams.

Championed organizational goals for standardization and process improvement, leading initiatives to mature testing processes and enhance team skills.

QA Analyst, November 2011 – February 2016

Developed and maintained comprehensive test suites, including functional, regression, and pre-production test cases, derived from Business Requirement Documents for the GateReader GUI application (C# .Net, Visual Studio, Oracle).

Collaborated with the automation team to develop and implement automated test scripts, contributing to the automation of key test cases.

Identified, verified, reported, and documented defects using TFS, maintaining and tracking product backlog defects in SharePoint to ensure timely resolution.

Monitored build releases in test environments, ensuring successful deployments and identifying potential issues early in the testing cycle.

Planned and managed User Acceptance Testing (UAT) efforts, providing support and guidance to UAT testers to ensure successful completion.

Performed back-end data verification using SQL queries to ensure data integrity and accuracy.

EDUCATION

Bachelor of Science (BS), Business Information Systems University of Phoenix

Contact this candidate