Sales Consultant Customer Relationship
Resume:
SUMMARY
SKILLS
PROFESIONAL
EXPERIENCE
JOHN
DE VRIES
**************@*****.***
Hunt Valley, MD 21031
Sales consultant with proven success at General Motors Energy, generating over $1 million in sales. Specializes in training development and customer relationship management, consistently achieving top NPS scores. Experienced in leading teams and driving project success, focused on delivering exceptional results and enhancing customer experiences.
• Training development
• Sales funnel management
• Team collaboration and leadership
• Sales operations support
• Sales team leadership
• Account development
• Customer relationship management
• Project management
SALES CONSULTANT / GENERAL MOTORS ENERGY 06/2024 to 06/2025 General Motors Energy - Baltimore, MD
Contracted for a 1-year term to build sales processes in a new GM startup. Created custom quotes in for bi-directional capable GM EV vehicles.
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Consistently ranked as a top achiever in generated sales. With over 100 sales, with an average sale of $10,000.
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• Held the highest NPS and customer satisfaction scores. Owned the product vision for a holistic home charging and energy experience, including integration with other assets, such as solar, and home energy storage.
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Scoped the customer journey that ensures a seamless integration of home charging solutions and other GM Energy products, while ensuring that daily transportation needs are met.
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Define the system specifications for the various elements of home charging products, including functional, performance, maintenance, and compliance requirements.
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Coordinated information from local utility companies regarding rebates available for installing certain types of equipment in homes.
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SENIOR SALES EXECUTIVE 02/2022 to 02/2024
BGE - Baltimore, MD
Contracted as a senior sales consultant for a two-year contract with BGE on a new revenue initiative. Generated revenue of 2.2 million dollars over the two years of 2022 and 2023.
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• Supported over 300 business utility accounts, with a close ratio of 87%.
• Handled important state of Maryland and local municipalities' initiatives.
• Consistently attained the highest NPS customer scores within the group.
• Conducted engineering analysis for the sales process. SALES CONSULTANT 08/2010 to 11/2021
J. Oliver Consulting - Wilmington, NC
• Collaborated with cross-functional teams to ensure successful project execution. Developed operational plans that included budgeting, forecasting, and resource allocation.
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• Developed detailed plans for projects based on customer needs and expectations. Provided guidance and training to new team members as needed in order to meet performance goals.
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EDUCATION
WEBSITES
REFERENCES
TECHNOLOGY
SKILLS
CLIENT SERVICES MANAGER 04/2008 to 03/2010
VERIZON BUSINESS - Columbia, MD
Managed accounts with billing of $2M+ per month and provided a full range of active support and business analytics.
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Managed customer accounts by providing timely responses to inquiries, resolving issues, and ensuring satisfaction.
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Assisted in creating reports regarding customer accounts and performance metrics.
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Maintained relationships with clients through regular communication via phone or email.
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• Utilized SAP and ERp software for procurement and resource planning DISTRICT SALES MANAGER- MID ATLANTIC 04/1998 to 03/2001 Move.com - Baltimore, MD
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Increased sales closing rates by 25%, and overall company renewal rates by 28%.
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• Developed team sales to #1 in the region, and #3 nationwide. Developed and implemented strategies to increase market share and profitability of the district.
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Prepared weekly reports on sales activity, successes, and areas needing improvement.
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Managed and handled the administration of a team of sales representatives, and provided training, coaching, and mentoring to ensure optimal performance.
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• Conducted regular meetings with the sales staff to review progress against goals. Towson University - Towson, MD
B.S. in Communications/ Psychology
• www.linkedin.com/in/johnodevries
References available upon request.
• AS8 / Premisys / Power BI / CCB
• Nitro / Adobe /GIS
• MS Office Suite (Word, Excel, Access, PowerPoint) Teams
• Teams / Web Ex
• CRM: Sales Force / Saratoga
Contact this candidate