Qa Engineer Quality Assurance
Resume:
Harpreet Kaur
****.****@*****.***
QA Engineer/Salesforce
Professional Experience:
9+ years of experience in Automation and Manual Testing with broad experience and knowledge of web-based and Client server applications in Functional, Integration, System, and Regression Testing. Strong knowledge of SDLC project Life cycle and best QA testing practices over a wide variety of industry domains: e-commerce, Banking, Finance, and other domains. I have been extensively involved in the specification analysis, development, enhancement, quality assurance, testing methodologies, and implementation of applications in several key technologies.
Professional Summary:
KEY HIGHLIGHTS
SFDC Testing: Sales, Service,
Marketing, Community Cloud
Methodologies: Agile/Scrum, Waterfall
Bug Reporting Tools: JIRA, HP ALM,Bugzilla, Zephyr
Languages, Software and Testing Tools: Core Java, HTML, CSS, Java Script, and XML, Provar,Selenium WebDriver, Junit, TestNG, Jenkins, SQL, SOAPUI, Cucumber, Perfecto, Postman, Swagger,TOAD,Okta
Web Browser: Internet Explorer, Mozilla Firefox, Chrome
Databases: MS SQL Server, Oracle, My SQL
Operating System: Windows 98/2000/XP/7/10, LINUX, UNIX.
Other Tools: MS Office Suite (word, Excel, Power point)
Solid understanding of the Software Development Life Cycle experienced in working in an Agile-SCRUM environment and Defects Life Cycle.
Strong testing experience in B2C Ecommerce on various Salesforce Marketing Cloud (SFMC) and Commerce Cloud (SFCC) platforms.
Proficient and experienced in Automation Testing for using Selenium WebDriver, Junit, TestNG and performed System Testing, Black Box Testing, functional testing, Usability Testing, System Testing, Regression Testing, and User Acceptance Testing (UAT).
Sound knowledge on Junit, TestNG framework for Unit testing, Maven for project build in tool, Jenkins for Continuous integration.
Extensively worked with all phases of testing deliverables including creation of Test Strategy, Test plans, RTM, Test case specifications, Test execution, Defect tracking, Documenting and Reporting.
Postman for API testing using POST, GET, PUT, and DELETE.
Expert in writing SQL queries and Joins. Performed backend testing by writing SQL queries in TOAD
Experienced in writing manual test scripts and logging defects using ALM Quality Center, Bugzilla JIRA, and Zephyr.
Performed Manual testing on Soap, RESTful web services by executing functional testing in SoapUI.
Worked on the Salesforce platform with the exact target and journey builder in testing with the Salesforce marketing cloud tool.
Experience with Salesforce Journey Builder’s test feature to confirm that a Marketing Cloud journey behaves as expected
Worked on the salesforce scripts using the proven tool for automating the scripts
For Salesforce the testing is done for the email, push, and mobile notifications using the Prover
Worked on testing Salesforce Marketing Cloud with the client to discover how their fulfillment levels rest
Created TestNG Test suites and Cucumber Features containing automated testing processes and steps coupled with Selenium Web driver
Developed the features, scenarios, and step definitions for BDD (Behavior Driven Development) using Cucumber.
Expertise in Data Base Connectivity, writing SQL Queries for fetching Data, and Data Integration for MySQL and Oracle databases.
Work Experience
Skechers, California May 2022 – Present Salesforce Marketing Cloud QA Engineer
Involved in 2 Projects on Salesforce Marketing Cloud and Commerce Cloud platforms. Responsible for testing the product content, category pages, promotions, content pages, and customer data.
Responsibilities:
Experience in testing the front-end e-commerce functionalities in SFMC, SFCC.
Involved in Functionality Testing, Regression Testing, User Acceptance Testing, and Sanity Testing in all environments.
Experience in Marketing cloud testing using Content Builder, Contact Builder, Automation Studio, Email Studio, Query Studio, and Data extensions.
Tested Salesforce CRM and SFMC integration workflows to ensure accurate data sync and trigger-based campaigns.
Verified the data extension for each Business Unit and determined the email send volume per day.
Validated different Data Extensions associated with different Business Units connected to different campaigns.
Validated complex SQL query activities in Automation Studio to ensure accurate data retrieval and compliance with business rules.
Performed in-depth data verification across multiple Data Extensions to ensure data consistency, integrity, and readiness for campaign execution
Create Confidential and implement marketing campaigns using tools like Journey Builder, Email Studio, and Automation Studio.
Validated email send configurations in Email Studio, including send classification, audiences, suppression lists, and delivery schedules
Provided sales and marketing data analysis and reporting including metrics and results for the marketing campaigns.
Collaborating with cross-functional teams - Marketing, Sales, Content, Analytics, Growth, Engineering, and International
QA’d Journey Builder configurations, entry criteria, decision splits, and exit paths to ensure correct audience flow and action execution based on verified data inputs.
Tested triggered emails and decision points in real-time scenarios to ensure correct behavior based on contact attributes and journey history.
Cross-checked suppression lists and exclusion scripts to prevent erroneous sends to unsubscribed or ineligible contacts
Experience with the Tealium Trace tool for testing and inspecting SFMC subscriber key configurations
Worked to validate the journeys and data flow to Data Extension.
Verified the journeys for email triggers and worked on tracking to track the email clicks, Bounced, Suppressed, Unengaged
Used Litmus tool for validating emails such as Mobile, Web-based email clients, Outlook, and cross-browsers
Validated the email template using Content Builder.
Participated in daily scrum meetings, Marketing, and Internal staff meetings.
Worked closely with marketing, IT, and other business teams to design, develop, and implement new features and enhancements in SFMC.
Managed SFMC user permissions and access, as well as data imports and exports.
State of California, CSAC (California Student Financial Aid Commission) Sacramento Dec 2019 – March 2022
QA Engineer
California Student Aid Commission is the state agency responsible for providing financial aid programs for students and Cal Grant is the California-specific financial aid for students attending Universities of California, California State Universities or California Community Colleges, or independent and career colleges or technical schools in California.
I am involved in all CAL grant applications, such as CA Dream Act Application (CADAA),Chafee Grant For Foster Youth, California Military Department GI Bill Program (formerly the CNG Program)
.
Responsibilities:
Knowledge and experience of all phases of SDLC (Software Development Life Cycle), Software Test Life- Cycle (STLC), and Bug Life Cycle.
Worked on cross-browser testing, browsers like Mozilla Firefox, Google Chrome, and IE using WebDriver.
Performed Automation Testing by using Java Object Oriented Programming (OOPS) for Selenium Web Driver with Eclipse for testing Web applications and using TESTNG for test case execution.
Experience with Service Now for ticket handling.
Worked on Salesforce Lightning Web Components(LWC).
Verified Data values with Legacy application to Salesforce application.
Verified the Target and Non-Target Account functionalities.
Validating all GUI alignment and column-level data in the SFDC application.
Worked with Cases, Contacts, Accounts, Solutions, and Reports entities in Marketing cloud application.
Verified & validated Inbound Emails as converting as Cases. Validating the Assignment rules of Cases.
Experience in analyzing Business, Functional, and Technical Specifications
Working with Salesforce Service, Marketing Cloud, and Different BUs
Tested the Flow functionality of the Cases by using the Call Guides.
Solid experience and knowledge in performing Black-box and White Box testing.
Validated the pick list values based on the Record type layouts.
Experience testing APIs using the POSTMAN tool.
Proficient in using Postman for API testing using POST, GET, PUT, and DELETE.
Working on WSO2 server and identity management tool to manage multiple identities across different applications.
Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules, and Sharing & Security rules.
Utilized testing tool TestNG extensively for integration testing and unit testing.
Actively involved with SCRUM and sprint meetings, removing obstacles to progress, prioritizing, and reviewing milestones and accomplishments.
Maintained Continuous Integration server for scheduling autorun of smoke and regression test for builds in different environments.
Environment: Java, Selenium, WebDriver, GitHub, Agile, TestNG, Maven, Zephyr, Eclipse, Toad, Sandbox.
Bank Of The West (PNB Paribas), Arizona Nov 2018 – Nov 2019
QA Automation Engineer
Project 1: Worked on Auto loan application where special rewards For Participation, Promotions and Bear bonus is given to Auto Dealers who create business for the bank.
Project 2: Dealer of RV and Marine had to be given rewards according to the business they create for the Bank.
Responsibilities:
Worked in a highly dynamic AGILE environment and participated in different Scrum meetings.
Knowledge and experience of all phases of SDLC (Software Development Life Cycle), Software Test Life- Cycle (STLC), Bug Life Cycle.
Involved in Regression testing using Selenium and developed automated Test cases in Java using Selenium WebDriver.
Developed the features, scenarios, step definitions for BDD (Behavior Driven Development) and TDD (Test Driven Development) using Cucumber.
Implemented BDD tests using Cucumber by writing behaviors and step definitions.
Used Gherkin language to test the behavior of applications such as Feature, Scenario, Scenario Outline, Given, When, Then, etc.
Experience with Marketing Cloud journey builder to manage the customer's Lifecycle.
Tested Saleforce.com setup, Configuration, customization. Worked on data migration from databases to SFDC using Data Loader.
Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Cloudingo.
Tested financial application using IBM mainframe using DB2
Developed TestNG framework using Selenium WebDriver for the application to automate.
Performed functional tests using Selenium WebDriver with data driven framework and documented results in a database.
Participated in Walk-throughs for a review of Test Scripts with BA’s, Developers and Business Clients and participating test cases and test script based on user stories.
Environment: Java, Selenium, WebDriver, GitHub, Agile, TestNG, Maven
Celandyne Softwares, Santa Clara July 2017 to Oct 2018
Salesforce QA Engineer
Responsibilities:
Extensive expertise in Salesforce.com (SFDC), on-demand CRM tool.
Experience in proactive planning, strategy, testing, implementing, and maintaining mission-critical CRM, Sales, and marketing cloud.
Experience with Azure DevOps for test management solutions.
Performed Black-box Testing in Integration Testing and System Testing, Regression Tested related functions of the defect in the Defect Life Cycle, End-to-End testing, and used Ad-hoc Testing go through the whole system
Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
Experience testing the salesforce marketing journey builder and exact target.
Documented and analyzed the Test Report with the test documentation details and submitted the review to the team.
Involved in preparing Test Strategies, Test Scenarios, Test Evaluation Summary Reports, Test Cases and Test Scripts for automated and manual System Requirement documents for the Functional, System, Performance, Integration, Regression, UAT, Security, Smoke/Sanity and Usability testing.
Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, SFDC Sandbox
Pronto Technologies, Chandigarh, India June 2011 to March 2015
Software Engineer
Responsibilities:
Responsible for various activities that include test plan, test case design, test case preparation of test data, test case execution, defect management including logging defects, keeping track of defect status and traceability matrix during test cycles, and submitting the test cases for approval.
Performed unit testing on ASP.Net application using Visual Studio.
Designed Software Test Platform for CAN/Firmware ID Test Sequence for Model S/X
Utilized Mutexes, concurrency, and related RTOS concepts for the project applications
Involved in functional and Unit testing of the application.
Education:
Master’s in Computer Science, University of Cumberlands, Kentucky, USA - 2019
Bachelor’s in Information Technology, India - 2011
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