Call Center Patient Access
Resume:
Rian Kendorski
Turnersville, NJ *****
*********@*****.***
Experienced administrative office personnel looking to grow within a platform that allows me to showcase my administrative support and strong project coordination skills while maintaining confidentiality within my role. Work Experience
Accountant I
CenExel Clinical Research-Berlin, NJ
April 2023 to June 2025
• Managed accounts receivable processes, accurately recording transactions and resolving discrepancies • Performed monthly bank reconciliations to verify the accuracy of financial data
• Provided support during external audits by preparing necessary documentation and answering inquiries from auditors
• Analyzed variances between actual results versus budgeted amounts to identify areas of concern or improvement Director of Patient Access/Call Center
Advantage Behavioral Health Systems-Marlton, NJ
June 2022 to January 2023
• Responsible for all call center employees and functions
• Prepare weekly, monthly and quarterly goals to present to VP
• Serves as sources of expertise for staff development
• Ensure that call center is meeting/exceeding all assigned metrics
• Handle payroll and bonuses for 40 employees through ADP
• Interview, hire, onboard and terminate Patient Access staff
• Meet weekly with business development leaders to determine each department's weekly impact on the company
• Ensure that Patient Access maintains an abandon rate equal to, or less than 5% • Ensure proper use of Power BI for all call center employees Supervisor of Support Operations, Patient Access
Rothman Orthopaedics-Philadelphia, PA
March 2005 to June 2022
• Supervise Rothman’s main call center employees as well as transcriptionist and documentation specialists
• Build and manage systems for over 200 providers
• Supervise department of 90+ employees
• Devised and published metrics to measure both departmental and individual agents success • Manage payroll and PTO for all direct reports
• Interview new hires while providing feedback to Human Resources
• Collaborate in development of workforce procedures
• Expert in eClinical Works, Sales Force and Allscripts Practice Management
• Developed and implemented staff training and mentoring program
• Provide monthly, midyear, end of year reviews for potential bonuses
• Ability to train and monitor KPI
Accounts Payable Specialist
Rothman Orthopaedics-Philadelphia, PA
April 2007 to January 2009
• Problem solved accounts payable questions on behalf of internal team members, management and vendors
• Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issue
• Assist with month-end and year-end closings to support accounting system accuracy
• Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
• Reconciled monthly statements and transactions to keep records accurate and current Adjunct Instructor
SANFORD BROWN-Bensalem, PA
August 2005 to September 2007
• Part time Medical Terminology instructor
• Part time Basic Math instructor
Education
Certification in Accounting Principles
Harris School of Business-Cherry Hill Campus-Cherry Hill, NJ 2004 to 2006
Skills
• Accounts Receivable
• QuickBooks
• Microsoft Excel
• General Ledger Reconciliation
• Account reconciliation
• Supervision and management
• Financial Report Writing
• Financial statement preparation
• Training activity management
• ADP (2 years)
• Supervising experience
• Journal Entries
• Office Management
• Entry recording
• Call center
• Interdepartmental activity management •
Salesforce
• Healthcare management
• Project management
• MS Office
• Account reviewing
• Clerical Experience
• Customer service
• Accounting
• Business operations
• GAAP principles
• Allscripts
• Medical management
• Petty cash management
• Data entry
• Power BI (2 years)
• Accounts Payable
• Payroll administration
• Paylocity
• Bank Reconciliation
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