Team Oriented

Zabril Carey

Laurel, MD 240-***-**** ***********@*******.***

Service Excellence Team Oriented Confident Decision Maker

A skilled contract professional with proven ability to drive the achievement of organizational key goals and objectives while adhering to defined laws, policies, and procedures. Analytical thinker with exceptional interpersonal skills, proficient at analyzing/interpreting communicated information (verbally and written) to ensure the delivery of the best support/service possible in the most efficient, cost-effective manner. Detailed oriented individual with a strong emphasis on great service, accuracy, and quality, with a keen ability to manage/prioritize simultaneous responsibilities while working in a deadline-driven environment, all while re-assessing priorities on a constant basis. Adept ability to research/gather requirements, translating research into quality recommendations and requirements into actionable tasks. Accomplished at maintaining strong relationships with business partners and stakeholders and recognized for the ability to deliver results in a fast-paced business environment.

Areas of Expertise

Customer Service

Time Management

Organizational Skills

Critical Thinker

Detailed Oriented

Active Listener

Relationship Building

Adaptability

Stakeholder Management

Education

Bachelor of Science, Communication – Bowie State University, Bowie, MD

Associates of Business Administration – Howard County Community College, Columbia, MD

Professional Experience

National Security Agency July 31, 2023 - July 07, 2025 (40 Hours Per Week)

Contracting Specialist

Contracting specialist who prepares and manages contractual agreements between organizations, their clients and their suppliers of goods and services.

Collaborated with mission customers and Agency stakeholders to plan, execute, and administer various Agency contracts, ensuring alignment with strategic objectives and operational needs.

Developed and implemented acquisition strategies for supplies, services, and systems, adhering to federal DoD acquisition regulations and policies.

Conducted thorough evaluations and negotiations with potential contractors/vendors to secure cost-effective and high-quality contracts.

Prepared and issued solicitations, evaluated responses, and negotiated terms to award contracts that met operational requirements and legal standards.

Provided oversight by monitoring cost, schedule, and performance of contracts, making necessary modifications to ensure compliance and delivery.

Ensured delivery and performance in accordance with contract terms through rigorous monitoring and validation of contractor/ vendor obligations.

Researched and evaluated potential contractors/vendors to determine best fit based on capabilities, costs, and compliance with project specifications.

Managed all phases of contract administration, including performance evaluation, renewal, termination, and contract closeout consistent with federal regulations and industry practices.

Completed acquisition-related documentation, including pre-bid conferences, amendments, proposal reviews, and training meetings to ensure seamless contract management.

Maintained compliance with federal and agency procurement and financial laws, regulations, and policies, ensuring ethical and efficient contract execution and administration.

Amazon May 14, 2023- July 17, 2023 (40 Hours Per Week)

Delivery Driver Associate

Delivery driver associate who demonstrates great time management and organizational skills within the rules and regulations of Amazon to help provide outstanding customer service.

Demonstrate good time management skills to deliver the packages in a timely manner

Demonstrate commitment to safety and environmental protection

Load trucks with packages for delivery

Promote positive customer service

Grouped and routed deliveries according to designated areas to maintain efficient delivery times

Georgetown University Registrar’s Office November 28, 2022- March 10, 2023 (40 Hours Per Week)

Information Specialist

Skilled Information Specialist who works within the framework of the Office of the University Registrar to provide information services and front desk support for Georgetown University’s graduate and undergraduate students, parents, staff and faculty.

Provided front desk support by answering all incoming calls and questions from students, parents, staff, and faculty that walked in

Worked collaboratively with stakeholders in person, via email, and via telephone, ensuring all inquiries, such as student data information, registration, transcripts, and certifications were answered timely

Managed and maintained the University Registrar for Academic and Student Records, and performed other duties assigned

CarMax Inc. September 10,2019 – December 10,2022 (40 Hours Per Week)

Business Operations Associate

Execute business office operations by interpreting, communicating, and executing policies and procedures, all while maintaining/establishing a positive rapport with the customer base to facilitate positive interactions.

Championed and implemented both company and store initiatives for consistent execution of policies and procedures

Coordinated action/facilitate discussion between internal teams (sales, inventory, services, and buyers) to enhance the customer experience

Generated/Maintained customer-facing sales and support documentation/contracts, guiding approximately 25 customers, per shift, through the signing process with a focus on analyzing, evaluating and resolving customer inquiries promptly

Evaluated documentation for accuracy and to ensure compliance

Guided customers through the selection of appropriate warranty and insurance options by using consultative dialogue

Fostered new opportunities by soliciting customer feedback and sharing feedback with internal leadership team

Exercised discretion and sound business judgment in handling confidential information

Initiated project to enhance customer signing process, which addressed gaps in existing process that saves on average 10 minutes per customer interaction

Created end of shift report accurately depicting the list of customers serviced, including any follow-up items and next steps

Lended support and guidance to newly hired Business Operations Associates, acting as a coach, guiding them through the proper execution of operational processes and workflows

Participated in prospects interview process and onboarding new employees

Scheduled and confirmed customer appointments

PG Valor November 15,2020 – March 08, 2021 (15 Hours Per Week)

Team Marketing & Business Associate Intern

Provided support to the Director of Operations and Director of Public Relations through personnel documentation management, calendar organization, event planning and preparation for meetings and events.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data

Checked central voicemail, triaged calls, and responded to inquiries in a timely manner and/or engaged the appropriate resource to respond

Assisted with recruitment of vendors for game day

Assisted with marketing and promotions of game days and ticket sales

Managed and measured clients web site and social media accounts for follower analysis, reach, and growth

Maintained database of contacts

Produced data driven insights in MS Excel

Developed process to document/update player and team statistics

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions

TJ Maxx

Merchandise Associate May 20, 2018-September 13,2018 (30 Hours Per Week)

Maintained front-end operations while providing exceptional customer support.

Shelved and merchandised new products in visually appealing and organized displays for optimal sales promotion

Managed efficient cash register operations, including scanning items, processing payments and issuing receipts

Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention

Rebel House Basketball Organization

Tournament Planner Coordinator May 25, 2024 – Present (12 Hours Per Week)

Skilled tournament coordinator experienced at coordinating tournaments from planning through execution, while keeping tournaments running on time and under budget.

Assisted in the development of project plan utilized to manage tournament planning activities and supporting budgets

Assisted with resource planning activities by identifying/allocating resources needed to support tournament planning and execution activities

Collaborated with venue/vendors/staff to ensure all proper documentation (permits and licensure) were acquired

Provided weekly updates at team meetings

Created game day schedule accounting for referee and team schedules

Howard County Economic Development Authority May 05, 2017- August 10, 2017 (20 Hours Per Week)

Marketing Intern

Supported Communications and Marketing team in the creation of marketing campaigns, and planning of networking events and technology exhibits.

Supported the marketing team in daily administrative tasks

Collected/analyzed quantitative and qualitative data used to identify the interest of the target audience

Assisted with creation of project plan used to manage event planning activities

Updated/Maintained vendor and attendee contact database using CRM

Assisted in preparation of presentations for the organization used at marketing events

Provided daily status updates to senior staff

Technical Proficiency

MS Dynamic 365 (Word, Excel, PowerPoint, Visio, CRM), Kronos, Skype, Outlook

Community Involvement

Maryland Rebels Basketball Organization – Volunteer Tournament Planner

Achievements

Received contract pre-award certification

Received contract award certification

Received contract foundational skills certification

Obtained warrant for simplified acquisition purchases under micro purchase threshold.

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