It Support Specialist
Resume:
Javier A. Peregrino
*** *** **** ******; Apt *
San Francisco, CA 94110
***********@*****.***
Professional Summary
Experienced IT Support Specialist with over 10 years in desktop administration, data center management, and user support across diverse environments. Recently expanded expertise to include AI LLM and ChatGPT technologies, eager to leverage this new knowledge to enhance IT support processes and user experiences in future roles.
Core Competencies
• IT Support & Troubleshooting
• Network Administration
• Data Center Operations
• User Account Management
• Hardware & Software Installation
• Inventory Logistics
• SAAS & Cloud Technologies
• Emerging Tech Integration
Technical Skills
• Support Software: ServiceNow, JIRA, ZenDesk, Zabbix, Splunk
• SAAS & Cloud: JAMF, OKTA, WorkSpace1, Google Suite, MS Office 365, AWS
• Operating Systems: Windows 10/11, MacOS Monterey - Sonoma, iOS, Linux (Redhat/CentOS)
• Networking: TCP/IP, DNS, DHCP, VPN, Cisco Meraki
• Hardware: DELL Servers, Cisco Networking Equipment, Apple devices
• AI & Emerging Tech: Foundational knowledge in ChatGPT and AI LLM applications
Professional Experience
Hertz Rent-A-Car San Francisco
Driver Asset Delivery 1/7/2025 - Currently Employed
• Provided comprehensive car delivery to Hertz Hub and Hotel clientele, maintaining a 99% customer service satisfaction rate.
• Proven ability to operate a range of vehicles—including sub-compacts, sedans, SUVs, and vans—safely and efficiently.
• Assisted with electric vehicles and education of maintenance and charging protocols
• A professional attitude and strong understanding of the responsibility involved in transporting valuable automotive assets in the car rental industry.
UST.com
IT Support Specialist I 11/2023 - 05/2024
• Provided comprehensive Tier 1 Support using ServiceNow, maintaining a 95% customer satisfaction rate
• Managed user accounts across multiple platforms including OKTA, MS Office 365, and Google Suite
• Assisted in hardware deployment and inventory asset management using WorkSpace1, JAMF and CDW inventory control
• Collaborated on process improvement initiatives with AI LLMs, identifying opportunities for future AI integration
Komodo Healthcare, Inc.
IT Support Specialist I 08/2022 - 05/2023
• Delivered Tier 1 Support, effectively resolving 90% of tickets within SLA
• Managed user onboarding/offboarding processes, ensuring seamless transitions
• Supported various software platforms including OKTA, AD/Azure, and JAMF
• Conducted regular system maintenance and updates, minimizing downtime
Usertesting.com
IT Support Specialist I 10/2021 - 07/2022
• Provided Tier 1 Support, maintaining high user satisfaction scores
• Managed Zoom Room support, ensuring optimal functionality for remote meetings
• Handled equipment logistics and warranty repairs, reducing equipment downtime
• Assisted in the development of IT support documentation and knowledge base articles
Milestone Technologies, Inc.
Data Center Group NetOps Support Specialist 01/2020 - 09/2021
• Managed server installations and maintenance in data centers
• Conducted hardware troubleshooting and inventory audits
• Developed and maintained documentation for data center operations
• Assisted in implementing monitoring systems for proactive issue detection
Certifications & Education
• AWS AI & LLM Foundations ChatGPT Certificate (2024)
• Google Cybersecurity & Network Certificate
• Google IT Professional Support Certificate
• AWS Cloud Practitioner Certificate
• Cisco Meraki Wireless Solutions with Labs Certificate
Continuing Education & Future Focus
• Currently studying advanced applications of AI LLM and ChatGPT in IT support
• Researching potential implementations of AI chatbots for first-line support
• Participating in AI and ChatBot Technologies for IT Operations webinars and workshops
Contact this candidate