Front Desk Office Assistant
Resume:
Tiffany Fox
Self-motivated hard working person who is willing to go above and beyond to get the job
done in a timely and efficient manner.
Clover, SC 29710
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Supervisor
Riverview Family Medicine and Urgent Care-Rock Hill, SC August 2023 to Present
• Oversee front desk staff, providing guidance, direction, and support to ensure smooth and efficient operations
• Respond to patient inquiries, requests, and complaints in a professional and timely manner, ensuring patient satisfaction
• Monitor daily front desk activities
• Train, coach, and mentor front desk staff, providing feedback on performance and ensuring adherence to standards
• Create monthly schedule front desk employees
Patient Registrar
Riverview Family Medicine & Urgent Care-Rock Hill, SC June 2019 to Present
• Open and close office daily while adhering to office hours.
• Schedule patient's appointments for appropriate time according to doctor's schedules while assuring we have accurate information in the patient's chart.
• Check patients into urgent care for various reasons and make sure accurate information is in the patient's chart.
• Verify insurance coverage while collecting copays, deductibles or self pay prices for services rendered.
• Take down accurate messages from patients regarding medicine refills, referrals, test results, etc and assuring it gets sent to the correct provider.
• Schedule patients follow up appointments before leaving the office as instructed by their doctor
• Work as a team player to do my part to get the job done
• Always be an open critical thinker of ways to improve and share with leads and upper management on ways/ideas of how to improve day to day flow
• Scan patient records into EHR system
• Refer patients to specialty offices and imaging and test
• Get authorizations needed for imaging services and test. Lead Optometric Assistant
Lake Wylie Eye-Lake Wylie, SC
2017 to 2019
• Open and close office daily while adhering to office hours
• Verify patients insurance benefits and eligibility for services and materials
• File and submit insurance claims for patients for services and materials
• Store and keep all insurance online logins, passwords and office information updated
• Meet with all frame representatives and handle choosing new inventory and returning old and damaged frames for credit
• Perform preliminary testing for patients as needed
• Speak with territory manger, customer service manager and lab owners to troubleshoot and fix all issues with orders
• Assure patients understand service/materials they are receiving and are satisfied with fit, frame and lens options
• Call, submit and resolve all medicine prior authorizations with pharmacies and insurance companies
• Call and schedule all referral appointments while noting in patient's charts
• Teach patients how to insert and remove contacts lens as well as how to properly care for them
• Schedule patient's appointments for appropriate times according to office guidelines while assuring we have accurate information in the patient's chart
• Keep check on supplies needed in office and notify doctor when things are needed in a timely manner
• Train all employees according to the office guidelines and give proper info for pretesting, scheduling appointments, insurance benefits and claims, frame fittings and lens options and also insertion and removal of contact lens
• Assure front desk area and office is kept in a clean orderly manner each and every day Personal In-home Nanny
Britt Household-Fort Mill, SC
2013 to 2016
• Assured family's home was kept in a clean orderly manner
• Assisted all needs of children in the home with age appropriation
• Ran errands and helped as needed with other things per the family's request
• Stayed overnight and weekends while parent's were working out of town
• Engaged kids in productive fun learning, educational and fine motor skills activities for development
• Focused on loving, nurturing and the safety of the kids while under my care AutoCAD Drafter
Telics-Fort Mill, SC
2010 to 2012
• Contracted through Time Warner Cable to draw up plans for new cable lines to be installed
• Answered multi-line phone and transferred calls to appropriate departments
• Called SCDOT, NCDOT and different counties to verify specs were in date and correct
• Drafted plans in a timely and efficient manner
• Created and submitted appropriate permit packets needed to submit plans, soil samples, area maps and other specifications needed per each state, county and city for projects to be completed Education
High school diploma
Clover High School - Clover, SC
August 2001 to June 2005
Skills
• Medical Office Experience
• Exceed customer's expectations and needs effectively and efficiently
• Submit insurance claims
• Multi-task in fast pace environment under pressure
• Insurance Verification
• Medical Scheduling
• Phone Etiquette
• Medical Records
• Data Entry
• Employee Training
• Prior Authorizations
• Customer Service
• Clerical Experience
• Preform preliminary testing for patients as needed
Contact this candidate