Customer Service Relations

Denise Hodgers

Phone: 442-***-****

Email: **************@*****.***

Objective:

Highly motivated and experienced professional with a strong background in store management, customer relations, and team management. Seeking a challenging role as a Store Manager to leverage my proven expertise in operations management, customer service excellence, and team leadership. Committed to delivering exceptional shopping experiences, optimizing store performance, and driving customer satisfaction in the grocery retail industry.

Work Experience:

Manager and Customer Relations Coordinator, Foregood Inc

[February 2021-Present]

• Coordinated human resources functions, including employee onboarding, benefits administration, and HR documentation.

• Assisted in the development and implementation of HR policies and procedures.

• Handled customer relations, addressing inquiries, resolving issues, and ensuring customer satisfaction.

• Collaborated with cross-functional teams to support organizational goals and maintain positive employee and customer experiences.

Payroll and Office Supervisor, CAAZ Transport

[November 2018-2020 September]

• Supervised payroll operations and ensured accurate and timely processing of employee salaries.

• Managed office duties, including administrative tasks, documentation, and correspondence.

• Handled employee records, benefits administration, and maintained compliance with relevant regulations.

• Collaborated with other departments to support overall organizational efficiency.

Manager, JoAnn Fabric and Craft Store

[October 2014 - 2018 August]

• Managed all aspects of store operations since the store's opening in 2014.

• Managed employees, provided excellent customer service, and ensured smooth store functioning.

• Handled responsibilities such as opening and closing procedures, cash office management, scheduling,

planograms, transfers, emails, conferences, and general office duties.

Dispatcher and Bookkeeping, Honchos Freight Forwarding

[September 2011 - 2014 September]

• Managed driver dispatch and coordination, including driver logs and customs paperwork for both Mexico and USA.

• Handled bookkeeping tasks related to freight forwarding operations. Accounts and Collections, Norman Krieger Customhouse Brokerage

[June 2005 - 2011 October]

• Managed an overseas account, handled basic bookkeeping tasks, and conducted account collections.

Assistant Manager, Rite Aid

[September 1994 - 2005]

• Assisted the store manager in various operational aspects, including managing employees, providing customer service, cash office management, scheduling, and ensuring smooth store operations. Skills:

• Bilingual (Fluent in Spanish)

• Exceptional customer service skills

• Strong team management abilities

• Proficient in office duties and multitasking in fast-paced environments

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