Senior Account Manager
Resume:
KORY
CONTACT
************@*******.***
Phoenix, AZ 85308
PROFESSIONAL SUMMARY
Dynamic Senior Account Manager
with over 20 years at Discover
Financial Services, skilled in
account management and
customer engagement. Proven
track record of enhancing client
satisfaction and loyalty through
effective communication and
problem-solving. Adept at
nurturing relationships, resulting
in a high retention rate and a
strong reputation for reliability
and professionalism.
SKILLS
Customer feedback
Processing payments
Conflict resolution
Continuous improvement
Team collaboration
Account servicing
Written communication
Excellent communication
Problem-solving abilities
Effective communication
Analytical skills
Multitasking Abilities
Relationship building
WORK HISTORY
SENIOR ACCOUNT MANAGER Jun 2005 Jun 2025
Discover Finacial Services, Phoenix, AZ
Responded promptly to account inquiries via phone, providing clear accurate information
My target goals through effective customer engagement and knowledge.
Developed trusting rapport with recurring clients to reinforce brand loyalty and encourage continued patronage.
Managed, reviewed and delivered client solutions for different needs. Cultivated and maintained strong business relationships with new and existing accounts.
Maintained a professional appearance and demeanor at all times, representing the company positively.
Adapted communication style to effectively connect with a diverse client base across different platforms.
Developed and maintained relationships with new and existing clients to ensure repeat business.
Handled customer complaints following company procedure. Engaged with customers to better understand needs and requirements and find appropriate solutions.
Educated customers on features and benefits of Discover card and provided physical information if needed
Addressed customer inquiries and concerns using extensive account and company knowledge.
EDUCATION
May 2003
Barry Goldwater High School, Phoenix, AZ, AZ
K
Team building
Active listening
Adaptability
Reliability
Customer engagement
Self motivation
Account management
Multitasking capacity
Serve customers
Interpersonal communication
Problem-solving
Customer retention
Product knowledge
Attention to detail
Adaptability and flexibility
Professional demeanor
Organizational skills
Customer satisfaction
Time management
Multitasking
Professionalism
Teamwork
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