Customer Service Data Entry

DONALD FERREN

Hemet, CA *****

949-***-**** ***@*******.***

Professional Summary

Providing a strong work ethic and over 20 years of education and experience, dedicated to delivering daily service, driving growth, and maximizing profits through effective leadership, rapid production, streamlined procedures, and a strong focus on safety. Extensive experience as a site or plant worker showcasing senior management expertise in logistics, production, and operations while supervising plant operations. Shaped into an independent employee, capable leader, and valuable team player. Knowledgeable with a solid background in retail operations and customer service ensuring accurate transactions and fostering positive customer interactions. Excels efficiently managing high-volume transactions and prompt problem solving. Possesses exceptional skills in customer service and effective communication.

Skills

Purchasing and Procurement

Plant management

Data Entry and analysis

Financial record management

Exceptional customer service

Operational leadership

Skilled problem solver

Independent work skills

Effective team collaboration

Accounting principles

Inventory management

Skilled communications

Work History

03/2022 to 11/2024

Cashier & Clerical Clerk

The Home Depot – Perris, CA

Dependable full-time retail cashier, providing fast reliable service daily at individual retail cashier station

Also frequently processed cashier services, data input and clerical skills at the Pro-desk with contractors and professionals to process orders to completion.

Worked 6am–2:30p daily including all weekends and holidays

07/2019 to 07/2020

Production, Logistic Coordination and Team Leadership

FedEx Supply Chain – Moreno Valley, CA

Provided operational production of Phillips Inc

Extensive product line for both individual and commercial orders in every area of operations including production, line lead, data entry, and training and team leadership, to provide rapid and high-quality products

09/2017 to 06/2019

Operation, Production & Auditor

Ryder Integrated Logistics – Moreno Valley, CA

Provided fulfillment of online Phillips Inc and streamline operations

Products for both individual and commercial orders ensuring product quality

Used Ryder tracking program MOVAL to monitor daily trucking shipments

Executed special projects including line lead, for the Operation Manager

01/2016 to 01/2017

Operation and Production

Amazon Warehouses – Moreno Valley, CA

Worked in 2 warehouse locations

Packaged outgoing orders in distribution warehouse

In the staging warehouse inventoried supplies, verified count, organized incoming shipments from suppliers to be sent to fulfillment locations

08/1989 to 12/2015

Managerial Consultant

Ferren & Associates – Newport Beach, CA

Financial consultant for small business

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

07/1969 to 07/1989

General Manager

Star-Kist Foods Inc. – Long Beach, CA

Senior Manager in several areas including plant management, operations, procurement/purchasing, product development, financial planning, budgeting and product management

20 years

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.

Education

MBA: Entrepreneurship

University of Southern California - Los Angeles, CA

Graduate

BBA: Business Management

Loyola Marymount University - Los Angeles, CA

Bachelor of Science: Economics

Loyola Marymount University - Los Angeles, CA

The Home Depot University of Sales & Marketing Perris, CA

Contact this candidate