Customer Experience Service
Resume:
Jessica Dugre
Waitress/Hostess
Chicopee
Dynamic professional with over two years of diverse experience in hospitality and activity coordination, dedicated to enhancing customer satisfaction and community engagement. Expertise in event management and fostering positive relationships, ensuring a welcoming atmosphere for all patrons. Adept in maintaining safety protocols and delivering exceptional service, while demonstrating strong adaptability in fast-paced environments. Proven ability to effectively communicate with customers and team members, contributing to smooth operations and memorable experiences. Ready to bring a passion for service and a commitment to excellence to a waitress or hostess role.
PERSONAL INFORMATION
Address: Po box 32, Chicopee,
Nationality:
Driving License:
Hobbies:
LANGUAGES
English
SKILLS
Ability to Work in a Team
Coordination Skills
Safety Principles
Adaptability
Cash Register Operation
Customer Experience
Customer Service
Communication Skills
Event Management
Food Preparation
Problem Solving
Painting
Friendliness
Calendar Management
Business Relationship Management
Conflict Resolution
Records Management
Leadership
Interpersonal Skills
Project Sponsorships
Stock Control
Time Management
Team Working
Team Management
Therapy Planning
WORK EXPERIENCE
* October 2007 – December 2008
Activities Director at Ac Moore arts and crafts store, Holyoke
Coordinated with vendors for supplies needed for activities.
Developed and implemented activities to promote physical, mental, and emotional
well-being of residents.
Assisted residents with hobbies or crafts such as painting or scrapbooking
classes.
Ensured safety protocols were followed during all activities.
Supervised a team of activity aides in the planning and execution of daily
activities.
Created monthly calendars of events to inform staff and residents of upcoming
activities.
* June 2004 – August 2005
Waitress at Whiting farms diner, Holyoke
Communicated daily specials to customers.
Bussed tables as needed during peak hours.
Processed payments and maintained accurate cash drawer balances.
Maintained a tidy work station to support seamless operations and enhance
customer experience.
Enforced safety guidelines for employees and patrons of the restaurant.
Adhered to all health codes set forth by local authorities regarding food
preparation and storage.
Prepared checks accurately and processed payments promptly.
Provided accurate change for cash transactions using a cash register system.
Developed positive relationships with regular customers through friendly
conversation.
Organized take-out orders efficiently according to customer requests.
EDUCATION
* August 2005 – August 2005
Quinsigamond community college, Worcester GED
GED
* September 2005 – December 2005
Holyoke community college, Holyoke Academics
REFERENCES
* Jose Bermudez from
****.**********@*****.***
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