Property Management Project

VIRGINIA L. FORSTER

**** ** ***** ******* – Davie, FL 33324

Cell: 954-***-****

******************@*****.***

A seasoned Property Management professional with extensive hands-on experience in the area of Property, Facilities & Construction Project Management; Pre-Acquisition Due Diligence; Post-Acquisition On-Boarding of Tenants and Staff; Lease Portfolio Management including Site Identification, Budget Preparation, Design, Construction Oversite, and Move Management. Extensive work in Implementation of new Corporate Branding & Standards following acquisitions, and in national field office expansion, downsizing and consolidation.

CORE STRENGTHS

Property & Facilities Management

• Experience in hiring, training, mentoring and auditing large building operations teams for commercial sites, with a strong emphasis on improving processes and exceeding expectation as a team effort;

• Extensive operations experience in Facilities/Property Management working for large, global multi-site operations such as Siemens, American Express and IDG Communications;

• Ability to identify and implement consistent quality standards for site to site resulting in a high level of client satisfaction and, often, increased efficiency and savings;

• Solid understanding of OSHA, ADA, fire/building codes, associated permitting requirements, municipal inspections, necessary contractor proof of insurance, securing Cos, energy savings measures, and moving existing properties towards more “green” environment impact;

• Fully versed in interpreting of all associated property-related documents – leases, contracts, notices, permits, etc.

• Key stakeholder in pre-disaster prep/business continuity planning including implementation and recovery;

• Extensive experience in effectively negotiating cost-saving vendor, contractor and materials contracts.

Lease Portfolio Management

• Experienced in managing large portfolios of leased and owned sites across the US and internationally;

• Headed large acquisition and consolidation efforts for Interim/Norell Staffing (1,100 offices); Nixdorf Computer Equipment/Siemens Information Systems (northeast U.S.) and Sybase/Powersoft, Inc. (domestic sites);

• Coordinated the reduction and restructuring of a large international call center portfolio following emergence from bankruptcy;

• Instrumental in the development, implementation and ongoing auditing of procedures that ensure corporate standards/branding were consistently maintained or exceeded. These included development of process documents for site operating standards, Q&A Inspections, branding standards and site-related guidelines for new franchise owners, new business acquisitions and existing sites undergoing re-branding;

• Key in tracking, assessing and improving property management processes with auditing of implementation of said processes;

• Created and formalized IDG Communications (publisher of all the “Dummies” books and publications such as ComputerWorld, PC World, etc.) first Corporate Real Estate Department and developed all related procedures for needs assessment, site identification, test fit standards, lease negotiation terms, design, buildout oversite, finishes, furniture, move management, branding implementation, and ongoing lease administration

Construction Project Management;

• Customize project management by effectively phasing work to minimize interruption of 7x24 operations at 7x24 locations such as call centers and AMEX billing centers;

• Extensive experience in value engineering and proven ability to consistently manage multiple ongoing projects and teams simultaneously resulting in on-time completions that were within or below budget;

• Consistently high client satisfaction feedback by user groups primarily due to their being heavily involved up front, provided a clear set of expectations, and updated frequently during the course of the project;

• Responsible for buildouts from small improvement projects to 100,000+ s.f. call centers and corporate office consolidations;

Asset Acquisition & Sale Management

• Responsible for pre-acquisition due diligence scope including market studies, site tours, lease abstracting, financial analysis of rental exposure, vendor contract reviews, coordination of necessary engineering studies, and cost estimates for mitigation of any issues uncovered on office and light industrial properties ranging from 110,000 to 350,000 s.f.

• Establishment of on-site Management Teams prior to closing who can effectively “hit the ground running” post-close;

• Experience on the “seller’s side” and well as the “buyer’s side” of the table.

General Management

• Highly successful history of managing and developing large and diverse reporting teams resulting improved staff collaboration and a high level of long-term staff retention;

• Strong passion for quality and consistency through development of documented process guidelines and ongoing audits;

• Experience in developing both CapEx and OpEx budgets, and managing to them, with a proven ability to reduce budget expenditures with only minimal or no impact to resulting service levels;

• Fully versed in OSHA, ADA, and Sarbanes Oxley Guidelines;

• Active in facilitating ongoing development and improvement of procedures as a team effort;

PROFESSIONAL EXPERIENCE (CORPORATE)

AGS PROPERTIES, CORP. - Miami FL

V.P. of Operations (6/11 - 8/19)

Provided oversite on all U.S. assets owned by this Brazilian entity, including close to 1 million s.f. of Class A office space, Class B Boutique office space, and high-end residential waterfront property in Miami, Ft. Lauderdale and Boca Raton, FL. Provided direction and financial interface to both direct hires and outsourced property management teams. Heavily involved in the assessment of prospective assets, the acquisition process itself and post-acquisition transitioning of existing tenants to new management. Often incorporated much-needed improvements or upgrades based on tenant surveys. Served as a Corporate Officer.

PRC, CORP – Plantation, FL

Director of Real Estate (8/08 - 8/10)

Served as the Facilities Manager for the Corporate Headquarters, handled Lease Administration for their domestic portfolio and served as Project Manager for major renovations/downsizing for multiple 50,000-100,000+ s.f. sites for this large inbound call center provider. Provided direction, standards, construction project oversite and overall guidance to the Site Managers at 16 locations to facilitate “right sizing” which was a critical part of PRC’s successful emergence from bankruptcy, after which PRC was acquired by a competitor, Alorioca.

SPHERION CORPORATION (formerly Interim Staffing) Ft. Lauderdale FL

Director of Corporate Real Estate & Facilities (4/04 - 5/08)

Headed the department responsible for managing the remaining leased and owned call centers for this $3.5 billion recruiting and staffing company formerly operating as Interim Staffing. Transitioned new franchise owners and recent company acquisitions to Spherion corporate standards, branding and procedures. Worked at developing branding implementation at all sites under an expedited schedule and responsible for auditing implementation completion at the various sites. Company eventually acquired by Ronstadt Staffing.

Real Estate Portfolio Manager (11/00 - 3/04)

Developed business case presentations with budgets and associated P&Ls for all real estate transactions (expansion, downsizing, new openings, consolidations, and closures). Heavily involved in “city strategy” plans to reduce the 120 branch offices by a targeted 25%.

Senior Real Estate Manager (11/99 - 10/00)

Responsible for managing all aspects of branch offices including site selection, lease negotiations, design/buildout. renovations, expansions, consolidations, and implementation of new corporate prototypes and standards.

CUSHMAN & WAKEFIELD, INC. – Ft. Lauderdale, FL

C&W Property Manager for American Express Offices in South FL (7/97 - 10/99)

Responsible for all aspects of outsourced Property Management of AMEX’s 10 owned/leased operating centers in South FL consisting of approximately one million s.f. Managed 7x24 operations with a staff of 20 engineers and 8 Administrative staff under an annual budget of $30 million. Responsible for all aspects of engineering, maintenance, contract administration, staff employee hiring and training, relationship development between AMEX and C&W personnel, and maintaining AMEX’s corporate standards. The primary responsibility was the 350,000 s.f., 7x24 Center located in Plantation FL which produced all billing statements for the Southeast U.S.

SYBASE, INC./POWERSOFT PRODUCTS DIVISION – Concord, MA

Senior International Real Estate & Facilities Manager/East (1/95 - 7/97)

Managed all Real Estate and Facilities issues for Corporate Headquarters in Concord, MA then later coordinated all aspects relating to the merger of Sybase and Powersoft locations for the eastern U.S. and Europe

SIEMENS NIXDORF INFORMATION SYSTEMS, INC. Burlington MA

Real Estate & Facilities Manager (5/90 - 1/95)

Same role as above relating to ongoing Facilities Management at several MA sites including the Corporate Headquarters and later managed the Facilities merger of Siemens Information Systems with Nixdorf Computer Corp. in the eastern U.S.

IDG COMMUNICATIONS, Framingham, MA

Corporate Leasing & Facilities Manager (3/87 - 2/90)

Tasked with establishing the first formal Real Estate Department for the premier publisher of numerous computer-related publications (ComputerWorld, PC World, Digital News, CIO Magazine, etc.) and later the founder of the “Dummies” series (WORD for Dummies, PowerPoint for Dummies, etc.)

OTHER EXPERIENCE (INDEPENDENT)

NAKEDMAN DEVELOPMENT, LLC - Pittsburgh, PA

Partner (11/19 – 5/21)

I was a partner in a company that purchased tax foreclosed properties, “recycled” them via an environmentally green approach (i.e. replaced all interior finishes and systems, and restored the exterior incorporating all the original elements with upgraded landscaping) and sold them as “like new” starter homes. Unfortunately, Covid eventually impacted our ability to secure materials or crew within a reasonable time period, causing us to suspend the LLC after three very successful projects.

2021-PRESENT

I took a 3 year “time out.” First, to wait for Covid to be brought under control, then to sell our primary home and our last LLC project in Pittsburgh once the market recovered, find and purchase a home in the Ft. Lauderdale area and move back. This move allowed us to be in proximity to my Partner’s 93 year-old mother who had no local support network, and to transition her into the safety of a near-by nursing home. In between managing these tasks, we have taken time to enjoy some extensive travel to several places we’d always wanted to visit but had lacked the time to do so, to network, and to join organizations and engage local civic and charitable efforts.

PROFESSIONAL RECOGNITION

• Former Member of the Women’s Executive Club of South FL (WEC);

• Honored as one of Florida Real Estate Journal’s ‘Top 20 Women in FL Commercial Real Estate” 2007;

• Interviewed by Business Week on trends towards the use of Executive Suites – comments published in May 7, 2007 issue of Business Week;

• Long-time member of IFMA and BOMA’s Boston and South Florida Chapters

• Past President and active Board member of SAA for over 27 years - a social organization of former flight attendants from all airlines that is very active in raising funds to support a variety of local charities and civic efforts and just recently joined the Plantation Woman’s Club.

EDUCATION

• Associate in Science-Business Administration – University of Massachusetts Community College System – Charlestown, MA

• Associate in Arts - University of Massachusetts Community College System – Charlestown, MA

Both above degrees were earned while working full-time and were based on independent study and prior work experience

• Multiple Engineering-Related Courses – Wentworth Institute of Technology, Boston, MA

• Multiple IFMA and BOMA Courses – Boston, MA and Ft. Lauderdale, FL

Updated: 4/12/25

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