Payroll/ HR/ Benefits Professional

Anastasia J.

Houston, TX *****

346-***-**** Primary

*********@*****.***

Objective

Experienced Payroll and Benefits Manager with over 14 years of expertise in full-cycle payroll, multi-state payroll processing, benefits administration, and compliance. Seeking to contribute my proven track record of ensuring accurate payroll operations, optimizing benefits programs, and maintaining compliance with state and federal regulations to enhance your organization’s HR and payroll functions.

Summary of Skills, Experience, and Expertise:

Payroll Management & Compliance:

● 14+ years of full-cycle payroll management, including multi-client and multi-state payroll processing.

● Expertise in deposit uploads, tax calculations, and payments (941, SUI, FUI).

● Skilled in 401(k) administration and year-end payroll processing.

● PPACA Reporting: Building analytical spreadsheets, year-end testing, ongoing education programs, and compliance reporting.

Human Resources & Compliance:

● 5+ years of HR experience with onboarding, exit interviews, and conducting I-9 audits.

● Extensive knowledge of federal and state labor laws, ensuring compliance throughout HR processes.

● Experience in managing garnishments, including 8+ years handling child support orders, tax levies, and court orders. Benefits Administration:

● 6 years of experience administering and overseeing employee benefits, including imputed income and ensuring accurate benefit maintenance.

Accounting & Financial Reporting:

● 3 years of accounting experience, with a focus on general ledger entries for child support, garnishments, liability payments (941, SUI, FUI), and 401(k) contributions. Billing & Collections:

● 4+ years managing multi-client billing processes, tracking invoices, and overseeing collections.

● Skilled in following up on past-due invoices and escalating late payments to upper management when necessary. Reconciliation & Issue Resolution:

● Proven ability to conduct in-depth research and resolve discrepancies in payroll, benefits, and financial reporting.

● Customer Service & Client Relations:

● 8+ years of experience in providing exceptional customer service to internal and external clients, serving as the "go-to" person for challenging calls and issues.

Payroll & Systems Analysis:

● 8 years of experience in monitoring and managing payroll system issues.

● Accountable for system testing, quality reviews, and bridging the gap between operations and vendors.

● Handled processing volumes ranging from 50 to 1,000 employees independently, while monitoring up to 47,000 payroll- related issues.

Experience

Aug 2017- Present Business Operational Support Services Market Houston, TX Payroll and Benefits Manager

● Oversee and assist with multi-client full-cycle payroll and billing, supporting diverse entities (EIN/LLC).

● Analyze and support system implementations, transitioning from desktop to cloud-based platforms.

● Lead a team of 15, spear heading training, developing Standard operational practice to ensure shared knowledge for transparency, awareness and alignment, review past pactice to ensure improvement.

● Conduct Certifed payroll calculations for WHD347 form to ensure accurate payroll data for certified payroll based jobs.

● Callorbated meetings with vendors with clients to ensure seamless onboard with the company.

● Support and Developed hiring strategies, communication channels, and spearheaded teams to complete project-based payroll tasks.

● Managed deductions, garnishment and tax calculations, and payroll adjustment to correct taxation if needed..

● Collaborated with HR and finance teams to ensure compliance with payroll, company policies, and legal requirements.

● Audited payroll records and created PTO validation to ensure vacation and sick are not abused..

● Created resolution for high payroll escalated issues and discrepancies, provided subject matter expertise on payroll-related issues.

Oct 2013 – Aug 2017 C. Mechanical, Inc. Houston, TX Payroll, Benefits & Human Resource

● Payroll: Process full Cycle weekly payroll, off cycle payroll and manual checks. Data entry timesheets into excel “Job, phase & cost code”. Audit vacation balances. Track holiday eligibility. Analyze and approve benefits invoices from vendors to ensure participants are enrolled correctly, setup voluntary deductions, garnishment and tax levies, child support, bankruptcies. Upload payroll to the bank. Process year-end and New-Year implementations, W-2, ACA reporting -1094/1095C. Preparing, filing and maintaining weekly and quarterly tax reports: 941 weekly liabilities and quarterly, SUI and FUI quarterly, 940 annually.

● Human Resource: Process new hires and terminations, exiting interviews, Oversee and Coordinate all Onboarding requirements as required including, background and drug screening, start/end dates. Update company handbook with payroll policies and procedures followed by a companywide acknowledgment of amendment. Implementation and integration of HRIS system, created company newsletter to help engage employees, implement leadership training for supervisors and conflict resolution training.

● Benefits: Administer Benefits; oversee communication and seminar for Annual Enrollment of 401K and Health Benefit. Supports management decision making during Benefits changes, analyzing benefits options and comparing future costs/premiums, developing census information. Resolves employee questions and pre visit concern by interpreting benefit policies. Reconciles benefits accounts by approving billing statements. Prepares special reports (Health Benefits, 401k & ESOP Census) by collecting, analyzing, and summarizing information and trends. Process 401K; Ensures legal compliance by assisting third party vendor with administering annual and quarterly notice; maintaining records. Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

● Record Keeping: Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records. Maintain records and compile statistical reports concerning personnel- related data such as hires, transfers, performance, and absenteeism, vacation audits, VOE, etc. Jan 2012- Aug 2013 United Airlines Houston, TX

Payroll Benefits – Support (Analyst) Representative

● Updating and maintaining employee records in payroll system, making changes as needed. Analyzing and reconciling while coordinating information with the finance department. Conducts payroll audits periodically. Prepare all retroactive via excel to be uploaded into the payroll system.

● Analyze compare reports between Payroll and Benefits vendors to identify and resolve discrepancies. Provides timely updates of benefits information in payroll system. Manage benefits administration for the company’s health and welfare, life, and FSA plans. Prepare, process, and maintain reconciliation of health insurance payment.

● Oversees payroll benefit deductions are entered timely and accurately. Responsible for processing 401(k) Loan and contribution refund from benefit vendor.

● Communicate and assist employees with questions related to their specific payroll deductions and benefits. Maintains department’s employee relations and communication channels to provide employee-focused customer service. Manages data transfer files between vendors and employer. Provides support as needed for the monthly benefits billing. Remains in compliance with all state and federal laws. Responsible for other departmental tasks as assigned.

Jul 2010- Jul 2011 Swift Worldwide Resource. Houston, TX Payroll and Billing Coordinator

● Provide efficient and quality service to contract personnel and clients to ensure the timely processing and payment of timesheets and preparation and submission of invoices.

● Set up new hires, action booking forms, personal details, contract amendments & termination forms. Process incoming timesheets & expense claims ensuring they are correctly filed.

● Input payroll information on ADP/SPA ensuring that the tight deadlines are met. Adhere to relevant quality control checks before and after payroll processing. Print the relevant payroll reports, pay slips, remittances & invoices and file in the appropriate Clients. Processing automated fund transfers.

● Audit’s payroll premium deductions with benefit coverage, including health insurance and 401k. Prepare client invoices / credit notes in excel format, ensuring correct rates are charged and that the relevant back-up is attached.

● Resolve any payroll queries from contractors via telephone, email or letter. Resolve and directly handle any client invoice queries and raise and issue manual invoices and credit notes, communicate, and assist with collections. Ensure correct payroll tax deductions for W-2 employees. Ensure compliance with IRS for W-2 & 1099 contractors.

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Education

● DeVry University - (Human Resource Management) 2009-2011 (over 2 years, No degrees)

● Ashford University – (Business Administration)2014 - 2016 ( No degree)

● NAHU – NAHU Health Care Reform Certification 2015 (ACA)

● Certified Notary – 2021 – 2025 (#133092080)

Accomplishments

● Saving employer on SUI Tax % and received a charge back of $2, 232.59 for timely tax filing. Tax rate went from 1.27% to 0.87% for 2017.

Software and Professional abilities:

● Software: ADP (Pay Expert)/ e-Empact 14.0 (in-house payroll and billing system)/ MS-DOS /Excel (Intermediate Import- export, formulas, V-Lookup)/Word/Outlook/SPA (UK-billing system)/Share drive/HRM “Compass”/HR Docs/Crystal/StarBuilders/HRIS – “TotalHR”

Professional Ability:

● With extensive experience in payroll management, HR operations, benefits administration, and compliance, I excel in identifying potential issues before they escalate, ensuring that payroll processes are accurate and efficient. My analytical skills allow me to apply general rules to specific problems, finding innovative solutions to challenges as they arise. I am adept at recognizing patterns in complex situations, quickly identifying and resolving discrepancies, and implementing system improvements.

● I thrive in high-pressure, fast-paced environments, handling a wide range of responsibilities without losing focus or efficiency. My ability to manage large volumes of data, maintain strict confidentiality, and perform detailed reconciliations has consistently led to successful outcomes. I am adaptable and resourceful, easily learning new systems and adapting to evolving business needs. My strong interpersonal and communication skills allow me to build effective partnerships across departments and with clients, ensuring smooth operations and compliance.

● I bring diligence, integrity, and a solutions-oriented mindset to every task, consistently exceeding expectations while ensuring legal compliance, accuracy, and satisfaction for both employees and clients. I am committed to continuous improvement and thrive on taking initiative to streamline processes and contribute to the overall success of the organization.

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