Call Center Customer Service

Meghan Seanor

331-***-**** *********@*****.*** **07 Dorchester Drive, Montgomery, AL 36116

Objective

Results-driven and detail-oriented individual. Excited to contribute to company goals while continuing to grow in my position. Approach each day as an opportunity to expand my understanding, support my peers, and prepare for a future where I can make meaningful contributions. Skills & Abilities

Microsoft Office Software

Medical Software

Efficiency

Attention to Detail

Organization

Communication

Thrives Fast-paced Environments

Customer Service

Call Center

Multitasking

Problem Solving

Self-starter

Experience

Montgomery Cancer Center, Montgomery, AL April 2019-Present Remote Patient Referral Coordinator November 2021-Present

- Receive and process all referrals to external facilities to include accurate contact and insurance information, pertinent medical records and required insurance referrals and or authorization

- Build and maintain relationships with external facilities

- Effectively communicate with referring providers, patients and external facilities to ensure appropriate and prompt continuity of care

- Verify insurance for each patient referral and obtain any required insurance referrals and or authorizations

- Ensure external appointments are not conflicting with any internal appointments or treatments and coordinate as needed.

- Outbound calls to obtain appointment status on any pending referrals and expedite care depending on urgency

- Coordinate communication between internal providers and external providers relating to additional information or testing needed in order for scheduling.

- Simultaneously use and monitor multiple communication systems; phones, email, internal instant messenger and medical software email

Onsite Scheduling Call Center April 2019-November 2021

- Answer high-volume multi-line phone system and route calls as needed

- Schedule and coordinate all internal patient appointments: lab appointment, office visit with physician, treatment and social work/financial counseling to correspond with internal physician orders

- Monitor physician schedules and reschedule appointments as needed based on each individual physicians scheduling protocol to ensure proper appointment flow

- Provide updates to external offices on inbound patient referral status and appointments Midwest Orthopaedic Institute, Sycamore, IL June 2015-April 2019 Medical Receptionist

- Greet patients, check in/out of appointments and verify correct contact and insurance information at each visit

- Collect payment for visit copays and any outstanding balances on accounts

- Manage physician’s daily clinical calendar

- Enter daily encounter information after each patient appointment, including correct diagnosis codes for each visit.

- Run end of day payment reconciliation reports

- Assist Clinical Assistants/Physicians as needed: Escort Patients to correct exam rooms, Obtain outside imaging reports/test results, retrieve medical equipment/products from stock

- Manage Clinical Supervisor’s personal calendar as needed

- Assist MRI Scheduler as needed: Schedule appointments, obtain insurance eligibility and authorization, verify patient safety screening responses to ensure eligibility for scan, upload reports into patient files and send to appropriate referring physician, schedule follow up appointments with referring physician

Creative Therapeutics, Dekalb, IL September 2007-June 2015 Medical Receptionist

- Provide administrative support to all Physical Therapists, Massage Therapists, Clinic Director and Clinic Owner

- Track and schedule patient appointments per Therapist orders

- Answer multi-line phone system

- Perform daily appointment reminder calls

- Heavy Filing

- Audit discharged patient charts to ensure accurate and complete documentation for each patient.

- Create and manage spreadsheets

- Collect and apply payments

- Record daily charges and payment transactions

- Perform daily reconciliation reports

- Verify insurance benefits and obtain and required authorizations

- Obtain physician certification and recertification for all patients

- Create Advertisements for the business and upcoming events flyers

- Track enrollment, attendance and payments for classes White Oak Apartments, Rochelle, IL August 2007-September 2007 Rental Agent

- Answer inbound phone calls and provide information and eligibility information on any available units

- Perform move in/out unit inspections

- Schedule appointments and show units to prospective tenants

- Collect and track monthly rent payments

- Complete move in documentation: Lease and utility agreements

- Make daily bank deposits

- Create and deliver correspondence for past due payments, reminder letters and eviction notices The Strathmore Company, Geneva, IL October 2005-August 2007 Receptionist

- Greet Customers

- Answer multi-line phone system and appropriately direct calls

- Create spreadsheets, invoices and office memos

- Process and track customer orders

- Process, record and generate labels for shipments

- Sort Mail

- Assist Accounting, Customer Service and Sales Departments as needed Dekalb Auto Sales, Dekalb, IL February 2005-October 2005 Receptionist/Sales Assistant

- Greet Customers

- Answer phones and provide vehicle information to prospective buyers

- Complete vehicle registration and tax forms for sales

- Set up auto insurance for new buyers as needed

- Provide information regarding financing options and set up payment plan agreements

- Collect and track payments

- Other administrative duties as needed

Education

Kishwaukee College, Malta, IL Associate in Arts 2018

- Business Major

Sycamore High School, Sycamore, IL Diploma 2005

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