Customer Service Independent Contractor
Resume:
Kennedie Tate
Fraser, MI *****
***********@*****.***
Professional Summary
Motivated self-starter, able to complete tasks with minimal direction. Adept in the utilization and implementation of both basic and advanced computer systems. Confident and capable in both leadership and subordinate roles. Work Experience
Independent Contractor
DoorDash
September 2023 to Present
• Manage multiple customer orders simultaneously, ensuring timely completion and high-quality deliverables
• Deliver exceptional customer service by promptly addressing customer inquiries and concerns
• Utilize strong problem-solving skills to troubleshoot issues and provide effective solutions
• Retain accurate records of expenses, metrics and milestones achieved
• Serve as the main point of contact for all customer communications, ensuring prompt response times
• Demonstrate flexibility by adapting quickly to changing order requirements or adjustments Customer Contact Specialist
Career Now Brands-Royal Oak, MI
April 2021 to September 2023
• Contacted applicants via a web based dialing system
• Provided concise and accurate information
• Assisted applicants in the application process
• Used creative thinking and problem-solving to quickly resolve unique problems
• Completed and submitted required forms and paperwork
• Provided email support to applicants
• Practiced self discipline and time management skills in a remote work environment in order to consistently meet and exceed required performance standards and call volume Flow Associate
Amazon-Romulus, MI
August 2019 to March 2020
• Demonstrated flexibility by arriving prepared to complete any of a wide range of differing tasks
• Packaged, sorted and unloaded merchandise quickly and efficiently
• Self monitored productivity statistics in order to ensure compliance
• Adeptly operated all necessary computer programs and merchandise sorting systems
• Maintained a safe, clean and orderly work station in accordance with Amazons safety policies Shift Supervisor
Tim Horton's-Roseville, MI
March 2017 to July 2019
• Processed orders using a POS system, with associated cash handling
• Assisted customers with product selection and suggested additional products based on their needs and preferences, resulting in increased sales revenue
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Answered phones and provided basic information to customers and employees
• Supervised 2-4 employees, delegated responsibilities
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Managed stock, merchandise, orders, incoming shipments and associated paperwork Customer Service Associate
Tim Horton's-Fraser, MI
December 2016 to March 2017
• Processed orders using a POS system, with associated cash handling
• Sustained a professional and friendly demeanor while serving a high volume of customers
• Displayed exceptional ability to remain calm and efficient in fast paced, high stress environments
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Consistently earned recognition as a top-performing associate for achieving high ratings on post- interaction surveys
Lead Deli Hand/Bakery Associate
Max's Deli-Sterling Heights, MI
July 2016 to December 2016
• Processed customer orders accurately and efficiently
• Kept up to date knowledge on all state and business policies and food safety requirements
• Supervised 4-7 employees, delegated responsibilities
• Ensured all employees understood and followed all safety rules and procedures at all times
• Managed stock, merchandise, orders, incoming shipments, and associated paperwork Education
GED
Dianne M. Pellerin Center-Chesterfield, MI
June 2014 to June 2014
Skills
• Creative Thinking
• Active Listening
• Supervising Experience
• Verbal Communication
• Recruiting
• Organizational skills
• Problem solving
• Live chat
• Task Delegation
• Merchandising
• Critical Thinking
• Shift Management
• Data entry
• Microsoft Office
• Written Communication
• Cash Handling
• Call Control
• Customer service
• Self Discipline
• Conflict Resolution
• Microsoft Word
• File Organization
• Phone etiquette
• Time Management
• Meeting Quotas
• Microsoft Excel
• Leadership
• Research
• Advising
Contact this candidate