Social Worker Digital Marketing
Resume:
JOLETTE JOSEPH
North Miami, Fl, ***** 786-***-**** *************@*****.***
www.linkedin.com/in/jolettejoseph/
I- Summary
I am a results-driven professional with a strong background in humanitarian action, social work with community organizing skills, and digital marketing, backed by over 10 years extensive experience in the non-profit sector, international organizations and government such as United Nations and Suisse Embassy in Haiti. I hold an M.S. in Humanitarian Action from the Graduate Institute of International and Development Studies/University of Geneva and a B.S. in Social Communication from the State University of Haiti. My career spans roles in social services and political affairs, including my current position as a Success Coach at Prosperity Social & Community Development Group Inc and a previous role as a Social Worker at Easterseals South Florida. I also bring expertise in digital marketing, supported by a professional certification from the University of Miami and hands-on experience at Ryze Agency. A multilingual communicator fluent in English, French, and Haitian Creole, and a little bit Spanish I have contributed to several research publications and bring a holistic, compassionate, and strategic approach to every role I undertake.
II- Academic and Professional Background
Education
• M.S., 2010 – Centre for Education and Research in Humanitarian Action, a joint center of the Graduate Institute of International and Development Studies (IHEID) and the University of Geneva (UNIGE): Master Advanced Studies in Humanitarian Action
• B.S., 2000 – State University of Haiti, Faculty of Social Science, Department of Social Communication: Bachelor’s degree in social communication Professional Certificates
• Project Management Foundations, June 19, 2024, LinkedIn/Gener8Tor/Project Management Institute (PMI)®
• Business Analysis for Project Managers, July 12, 2024, LinkedIn/Gener8Tor/Project Management Institute (PMI)®
• Digital Marketing, April 2022 – January 2023, University of Miami - Miami, FL
• Various Social Work Certificates, October 2021-June 2022, University of Michigan - Ann Arbor - Ann Arbor, MI
III- Work Experiences
Success Coach/Case Manager-Youth-Prosperity Social & Community Development Group, Inc · Full-time - North Miami, Florida, United States · On-site Jan 2025 - Present · 4 mos Jan 2025 to Present ·
JOLETTE JOSEPH
North Miami, Fl, 33161 786-***-**** *************@*****.*** www.linkedin.com/in/jolettejoseph/
In this role, I support clients in achieving both personal and professional goals by providing comprehensive case management and coaching. My responsibilities include:
• Assessing participants’ strengths, needs, and risk factors to develop individualized short- and long-term goals.
• Guiding clients through the creation of personalized services and family plans to ensure access to essential resources, services, and activities for success.
• Serving as a liaison and advocating for assigned families, ensuring their needs are heard and met.
• Leveraging strong knowledge of community resources and support services to connect clients with appropriate assistance.
• Preparing clients for employment through job readiness training and coaching.
• Managing multiple projects, organizing priorities, and ensuring timely follow-ups.
• Tracking client progress and outcomes to ensure accountability and goal achievement.
• Gathering labor market information, including job requirements, descriptions, and skill needs from employers.
• Performing additional duties as assigned to support program operations and client success. Social Worker Social Worker - Easterseals South Florida · Full-time Miami, Florida, United States
Nov 2023 – December 2024 ·
• Provided full case management services to support children and their families.
• Coordinated and scheduled appointments for intake interviews with parents.
• Processed folders for intake and termination of children to include complete USDA Food Program Application with all required signatures and information.
• Registered eligible children according to funding source procedures.
• Kept records and maintained reports.
• Provided primary service coordination for children enrolled in the program.
• Conducted psychosocial assessments of new children and families entering the program.
• Run and analyzed database reports to ensure compliance, monthly or more often as needed.
• Served as an advocate and continuous point of contact for the children, family, and other appropriate parties.
• Designed and implemented a parent and community involvement program.
• Attended all Family Support Program and transition meetings.
• Conducted staffing and reassessments.
• Monitored family services, and family records, as well as provide direct family services through case management or counseling as needed.
• Prepared all required monthly reports timely.
• Built and maintained effective relationships with internal and external partners. JOLETTE JOSEPH
North Miami, Fl, 33161 786-***-**** *************@*****.*** www.linkedin.com/in/jolettejoseph/
Email Marketing Specialist - Ryze Agency-Full-time Aug 2023 - Sep 2023 ·
Cypress, Florida, United States · On-site
• Developed, executed, monitored, adapted, and measured performance on results-driven demand generation (lead generation + lead nurturing) email marketing campaigns for the organization’s multiple brands.
• Researched audience preferences and discovered current trends.
• Created engaging text, image, and video content for email marketing.
• Developed and implemented innovative marketing campaigns.
• Managed email campaigns from start to finish, including planning, testing, evaluating and reporting offering proactive insights for improving performance.
• Measured and implemented tactics for growth.
• Stay up to date with changes in all social platforms ensuring maximum effectiveness.
• Provided regular email analytics and reporting updates to leadership and social team.
• Reported on online reviews and feedback from customers and fans. Social Justice Community Organizer- Family Action Network Movement - Miami, FL December 2022 to August 2023.
Main responsibilities
• One on one conversation with community members to generate storytelling content.
• Produced 50% of the social media content for social media outreach and web-based Advocacy.
• Coordinated online and offline campaigns.
• Developed social media toolkits and vehicles for communication between the organization and the targeted constituencies, which promote the FANM Social Justice campaign.
• Developed and implemented 40% organic social media advertising strategies using Facebook, Instagram, and Twitter.
• Created graphic 75% content with Canva, Adobe Express, and Venggage for social media.
• Worked with County Leads to ensure that digital engagement strategies are successful and apply to the constituencies that are being engaged.
• Collaborated in developing on-the-ground and online campaigns that broaden and deepen activism and engagement among voting constituencies.
• Facilitated weekly or bi-weekly Membership Meetings to provide opportunities for members to learn about the political process, discuss current events impacting the community, and identify upcoming advocacy and organizing opportunities.
• Drafted bi-weekly reports.
2019 – 2021 Protocol Officer to the Special Representative of the Secretary-General of the United Nations (SRSG) - United Nations Integrated Office in Haiti (BINUH) – Port-au-Prince, Haiti Under the overall guidance of the Special Representative of the Secretary-General of the United Nations
(SRSG), I was responsible for the following duties:
• Maintained regular contacts with Haitian government officials and political and civil society representatives. Advise the SRSG on political outreach and relations with national stakeholders.
• Accompanied the SRSG on official internal travel for liaison and protocol matters, as needed. JOLETTE JOSEPH
North Miami, Fl, 33161 786-***-**** *************@*****.*** www.linkedin.com/in/jolettejoseph/
• All meetings arranged and coordinated between the Mission officials and local authorities.
• Provided protocol assistance for activities of the SRSG and other senior representatives of the mission as required, in line with their day-to-day programs.
• Facilitated liaison between the Mission and Haitian Government counterparts, and the diplomatic community, and maintained a database of key contacts across the political spectrum and the international presence in Haiti.
• Maintained communication with State protocol.
• Assisted the Chief of Staff in communications and coordination with the Coordination Office of the Host Government. Perform other duties, as assigned.
•
2017 – 2019 Political Affairs Officer – United Nations Mission for Justice Support in Haiti
(MINUJUSTH) – Peacekeeping mission – Port-au-Prince – Haiti Main responsibilities:
• Participated fully in assigned operational activities related to the work of the office or mission, i.e., peacekeeping, rule of law, conflict prevention, and resolution.
• Support the implementation of the work of all units in the Political/Rule Section in the countryside areas of Haiti.
• Liaised with a diverse array of local interlocutors in the regions and monitor/report on developments related to the mandate of the Mission Support an integrated approach that includes a rights-based dimension, conflict prevention sensitivity, and gender perspective in the policy, planning, and operational activities of the unit.
• Prepared briefing notes and talking points for the Senior Political Affairs Officer, Head of the Mission, and other senior staff.
• Drafted daily situation reports, code cable and political analysis notes on the political situation and electoral process.
• Developed and maintained relations with government officials at the working levels and advised them on issues and policies of mutual concern.
• Attended meetings to identify the project's scope, consider methodologies, and participate in developing guidelines, terms of reference, operational plans, and time frames for new assignments.
• Supported the supervisor in the formulation of the work program, budget, and medium-term plans of the unit by participating in meetings and compiling or researching issues related to the mission.
• Performed other related duties as required.
2014 – 2017 National Security Program Officer – Swiss Embassy – Port-au-Prince – Haiti In this position, I was tasked to:
• Implement security measures for the personnel and embassy building, official residence for the ambassador, and the apartment for the ex-pat personnel.
• Work closely with the security company that is in charge of the surveillance of the embassy's building.
• Advise the Board management of the embassy in the decision-making related to security for the personal and political context.
• Participate in electoral observation during Electoral Day.
• Draft security management plan and guidelines for the personnel. Implement an alert and alarm system.
JOLETTE JOSEPH
North Miami, Fl, 33161 786-***-**** *************@*****.*** www.linkedin.com/in/jolettejoseph/
• Present weekly socio-economic and political context analysis during the administrative meeting. Write weekly press reviews.
• Make the follow-up of the professional movements for all employees during their field missions.
• Represent the embassy in coordination forum/meeting with the United Nations Agency and NGOs. Draft reports related to security and political context. 2010 – 2014 Associate Political Affairs Officer – United Nations Mission for the Stabilization of Haiti (MINUSTAH) Peacekeeping mission – Port-au-Prince – Haiti My main tasks can be summarized as follows:
• Compiled and analyzed data for political, humanitarian, and legal analysis.
• Analyzed all technical issues related to good governance, institutional support, rule of law, and the electoral and decentralization process.
• Established a network of contacts, encouraged dialogue, and facilitated meetings with all stakeholders in the political, parliamentary, electoral organizations, civil society, and private sector.
• Prepared various reports: memoranda, briefings, statements, political analysis, code cables, a talking point, and notes to the file. Conduct assessment missions inside the country.
• Participated in Electoral process observation in high-risk areas such as Cité Soleil, Bel-air, and La Saline.
• Conduct meetings with civil society and local authorities. 2008 – 2009 Humanitarian Program Officer – Oxfam Great Britain (NGO) – Port-au-Prince Haiti
Description of duties:
• Supported the Humanitarian Coordinator in humanitarian projects and drafted of contingency plan and humanitarian strategy of Oxfam GB in Haiti. Collecte and shared information in crisis.
• Established training programs for staff and partners.
• Ensured the update of documents and databases and proper archiving of information related to the Disaster Risk Reduction (DRR) and humanitarian work.
• Participated in ex-ante and ex post evaluation through humanitarian projects and DRR projects.
• Participated in preparation, and implementation of humanitarian and DRR projects in the target areas.
• Contributed to ex-ante and ex post evaluation immediately after the impact of disasters to assist the communities affected by them.
• Maintained contacts with other humanitarian actors and State authorities and participate in spaces of coordination for humanitarian and DRR work.
• Drafted monthly reports.
2006- 2008 Community Organizer/Disaster Risk Reduction Project officer – Oxfam Great Britain
(NGO) -– Port-au-Prince Haiti
Description of Duties:
• Promoted the Disaster Risk Reduction (DRR) program in the communities and the municipalities of the metropolitan areas of Port-au-Prince.
JOLETTE JOSEPH
North Miami, Fl, 33161 786-***-**** *************@*****.*** www.linkedin.com/in/jolettejoseph/
• Conducted training sessions and support the team in creation and reinforcement capacities of Communal Committees of Risk and Disaster Management (CCGRD).
• Prepared the operational plan for the endorsement of the DRR project in West Department.
• Recruited and supervised consultants for training provided to the members of Civil Defense Committees in West and Nippes Department.
• Ensured that activities are undertaken with respect to the logistical and financial procedures of Oxfam GB and the donor.
• Ensured the implementation of monitoring and evaluation of mitigation activities in consultation with the quality program officer.
• Supported the local authorities for the creation of the Disaster Risk and Management Committees in six communes of the Metropolitan area of Port-au-Prince. Assist them in their relief efforts during disasters. Organize activities related to the program.
• Drafted reports.
Multilingual Skills: Fluent in English, French, Haitian Creole Soft Skills
• Organizing with the capacity to organize my work and deliver results
• Notable written and verbal communication skills
• Forward thinker with the ability to produce individual and team success
• Professional demeanor with the ability to exercise emotional intelligence
• Critical thinker with the skill to resolve conflict and determine solutions References
Jasmine Vendredi
Former colleague/classmate and Organizer – AFT Connecticut
*********@*****.***
Yolette Etienne
Action Aid Country coordinator
Former Supervisor
Port-au-Prince Haïti
**********@*****.**
*******.*******@*********.***
Bernice Robertson
Former Supervisor/Political affairs Officer
Political Affairs Division, United Nations
Head Quarters, New York
**********@**.***
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