Executive in IT, Project Management, and Enterprise Solutions

Resume of Mr. Rajesh J. Patel Page * of *

Rajesh J. Patel

Carrollton, Texas 214-***-**** *************.**@*****.*** https://www.linkedin.com/in/rajeshjrpatel Executive in IT, Project Management, and Enterprise Solutions 20+ year’s success leading IT Solutions, Digital Transformation and Projects for high-growth organizations As a results-oriented leader, I have successfully managed transformation initiatives valued at millions of dollars across diverse sectors including Pharmaceuticals, Biotechnology, Healthcare, Insurance, High-Tech, Fin-Tech, and Retail. My focus has been on leveraging innovative technology to drive industry advancements. By optimizing IT operations, I have consistently enhanced client satisfaction and increased revenue streams. Committed to excellence, I have implemented Total Quality Management

(TQM) principles throughout the Software Development Life Cycle (SDLC) and Testing Life Cycle (TLC), ensuring quality and reliability at every stage. My expertise includes designing strategic IT solutions and providing leadership that addresses complex business challenges. I excel in fostering high-performance teams, resolving technical issues efficiently, and building strategic partnerships. Effective communication and collaboration across organizational levels have been instrumental in achieving project success and organizational growth. Core Competencies:

IT Solutions & Technical Leadership

Digital Transformation Management

AI / IoT / RPA / ML Systems Launch &

Implementation

Engagement & Transition Management

Bus. Intelligence & Data Warehousing

Enterprise-wide Implementations

Enterprise Security & IAM

Operations & Project Management

Strategic Planning & Operations

Pharma, Biotech, & Healthcare Indus.

Valuable Quality Assurance & Testing

6Sigma, Agile, Lean, & Waterfall

ERP Testing/QA/Rollout/Support

Disaster Recovery & Bus. Continuity

PII / HIPPA / GDPR / SOX / GxP / GMP

Budgetary Control & Forecasting

Value-Added Leadership

Data Governance & Compliance

Stakeholders Engagement

Resource Management

Strategic & Tactical Planning

Risk & Quality Management

Team Building & Mentoring

Innovation & Entrepreneurship

Benchmarks & Significant Milestones

Team Coordination & Cross-Work Stream Leadership o Facilitated alignment across 6 cross-functional teams (Development, QA, DevOps, Security, Compliance, and Business Ops), leading 50+ weekly touchpoints and reducing inter-team blockers by 40%. o Served as the single point of contact for 12 distinct work streams, proactively identifying and resolving 95% of dependency issues before they impacted milestones.

Project Oversight & Progress Monitoring

o Owned end-to-end project plans for a $4 M cloud migration initiative, defining 30+ milestones in a RACI matrix and achieving all key deliverables 10% ahead of schedule.

o Deployed a real-time status dashboard (Jira + Power BI) to track 200+ tasks, driving a 25% increase in visibility and slashing weekly status-meeting time by 50%.

Resource Allocation & Bandwidth Management

o Monitored capacity of 8 software teams (60 engineers), redistributing resources via a bi-weekly forecasting model that improved sprint velocity consistency by 18%.

o Reallocated 15% of total engineering hours toward high-priority security remediations, mitigating risk without impacting feature delivery.

Performance Tracking & Reporting

o Launched KPI scorecards for sprint throughput, defect resolution time, and security coverage—presenting monthly reports to the CTO and reducing defect leakage to production by 30%. o Coached 10 work-stream leads on process improvements, contributing to a 20% rise in on-time completion across simultaneous projects.

Risk, Security & Issue Management

o Conducted 50+ risk assessments (including OWASP and NIST 800-53 controls), identifying and remediating 120 critical vulnerabilities within SLA targets.

o Crafted and executed risk mitigation plans that lowered project-level security incidents by 60% year-over-year.

Security Collaboration & Guidance

o Partnered with enterprise security architects to validate security design for 15 production applications across AWS, Azure, and on- prem environments—ensuring 100% compliance with CIS benchmarks. o Integrated automated SAST/DAST scans and secrets-scanning into Jenkins pipelines, catching 85% of code issues pre-merge and reducing production escapes by 75%.

Vendor Management & Contract Oversight

Resume of Mr. Rajesh J. Patel Page 2 of 6

o Managed SLAs and security requirements for 12 vendors supporting network, hosting, and DevSecOps tools—negotiating contract terms that saved $200K annually.

o Orchestrated quarterly vendor performance reviews, achieving 98% delivery compliance and resolving 100% of the critical escalations within two business days.

Continuous Improvement & Process Optimization

o Identified and rolled out 5 Lean-inspired process improvements (e.g., standardized sprint templates, automated status reporting), cutting planning cycle time by 20%.

o Spearheaded rollout of infrastructure-as-code hardening templates (Terraform + Ansible) across 3 environments, reducing manual configuration errors by 90%.

Professional Experience

LSG GROUP – SKYCHEFS

IT Business Programs Director /Enterprise PMO Office 10/2024 – CURRENT IT Strategy & Leadership

Defined IT strategies leveraging cloud-first approaches, such as migrating legacy systems to AWS, reducing infrastructure costs by 30%. Led the implementation of AI-driven analytics platforms, enabling predictive insights for operational efficiency.

Led SAP S/4HANA transformation strategy in alignment with a cloud-first roadmap, overseeing the migration of critical ERP functions (FICO, MM, PM, WM) to AWS, enabling 30% TCO reduction and modernized real-time reporting.

Directed cross-functional collaboration with SAP and cloud architecture teams to design and execute a selective data transition strategy, accelerating digital transformation across finance and supply chain. Governance & Policy Oversight

Established cybersecurity frameworks aligned with NIST standards, reducing breach risks by 40%.

Enforced GDPR compliance protocols, ensuring data privacy across multinational operations. Project & Program Management

Managed ERP modernization projects using SAP S/4HANA, achieving seamless integration across finance and supply chain.

Delivered real-time dashboards for executive reporting, enhancing visibility into project KPIs.

Established the PMO governance model across enterprise LOBs. Assisted the PMO Sr. Director in designing relevant automated intake processes for all projects thereby reducing dependencies by over 20%.

Drove the adoption of key PMO practices and standards for program/project execution via measurable OKRs and KPIs. Performance Measurement & Continuous Improvement

Optimized DevOps pipelines by introducing Kubernetes orchestration, reducing deployment time by 50%. Delivered quarterly performance reviews using Tableau, providing actionable insights for IT operational enhancements.

Introduced a custom machine learning algorithms with the DevOps team to anticipate system outages, significantly cutting downtime by 40% and making services more dependable. Also brought fresh energy to employee training by creating a gamified program that boosted engagement by 30% and helped employees learn new skills more quickly. TATA CONSULTANCY SERVICES (TCS) – NA 10/2015 – 09/2024 Strategic Sr. Portfolio / Program Manager

USAA – Plano, TX TCS – NA 03/2024 – 08/2024

Sr. Program Manager – P&C / Office of the eCIO

In my role within the Data & Analytics group, I served as a senior resource supporting strategic initiatives for the Property & Casualty (P&C) division, primarily assisting the SVP and her team of Directors in executing key projects.

I led efforts to modernize core systems as part of the division's comprehensive transformation program, facilitating effective communication of critical project metrics and insights to senior leadership.

I contributed to SAP cloud transformation initiatives, providing architectural guidance and operational oversight during the S/4HANA cloud migration. My responsibilities included ensuring data integrity, compliance, and system availability throughout phased deployment stages.

Collaborating with enterprise architects and infrastructure teams, I helped develop scalable cloud migration strategies aligned with P&C’s digital modernization objectives, utilizing SAP Activate methodology to meet technical milestones.

I played an integral role in defining technology roadmaps and strategic plans, working closely with the Executive Director and his team to identify and advance ongoing or dormant strategic projects.

I maintained comprehensive reporting on weekly progress and major initiatives, ensuring transparency and alignment with senior leadership’s expectations.

Additionally, I provided strategic insights and guidance on key decision-making processes, leveraging my experience to support short-, mid-, and long-term program outcomes, thereby serving as a trusted advisor during critical project phases. UNFI – Remote & Minneapolis, MN TCS – NA 06/2023 – 03/2024 Portfolio Manager/Program Director – Customer (Digital Services) Resume of Mr. Rajesh J. Patel Page 3 of 6

Led Digital Services Customer Portfolio & DW Modernization: Took ownership of three $10 M+ product lines (Mobile, Self- Service, Browse & Shop) and spearheaded the design of an enterprise Data Warehouse using Kimball-style star schemas— enabling unified reporting across customer, product, and transaction domains and reducing time-to-insight from days to hours.

Contributed to the SAP-to-cloud migration roadmap by managing integrations of SAP MM, PM, and WM modules into cloud- based digital commerce platforms. Enabled transition to SAP S/4HANA with minimal downtime and enhanced scalability using Snowflake and GCP-native architecture.

Collaborated with SAP BASIS, security, and infrastructure teams to implement a hybrid migration strategy, incorporating greenfield deployments and phased legacy decommissioning across the enterprise.

Managed a 160-Person Global Delivery Organization: Directed Program/Project Managers, Scrum Masters, BAs, Architects, and development/QE teams (on-shore/off-shore) to integrate WM, PM, and MM modules into B2B/B2C platforms, while architecting DW zones (staging, integration, presentation) that improved data lineage and traceability.

Directed the building of Snowflake-Driven ETL & ELT Pipelines: Migrated legacy SQL Server DW into Snowflake, re- architecting batch and streaming workflows with zero-copy cloning and materialized views—halving nightly loads, cutting compute costs by 40%, and enabling near-real-time data availability.

Optimized DW Performance & Scalability: Implemented partition pruning, clustering keys, and aggregated summary tables in Snowflake and on-premise SQL Data Warehouse, boosting query performance by 70% and supporting 10 concurrent user growth.

Governance, Risk & Compliance Oversight: Established an Agile governance framework with DW-based data quality rules, automated validation tests, and compliance checkpoints—reducing critical data defects by 30% and improving sprint predictability by 20%.

Executive Reporting & Stakeholder Alignment: Served as primary liaison to the UNFI SVP and CIO, delivering weekly DW- powered dashboards and executive summaries to track customer engagement KPIs, forecast digital revenue, and guide strategic investments—driving a 15% uplift in digital sales within six months. GOOGLE INC 02/2022 – 11/2022

Senior IT Program Manager - ITAM

Austin, TX & Remote (Backfill)

Accountable for the strategic oversight and successful execution of the global IT Asset Management (ITAM) program, facilitating enterprise-level provisioning of IT assets for Google’s North American 'Nooglers'—comprising full-time employees and contractors.

Supervised multiple operational functions, including self-service and on-demand asset provisioning, through continuously evolving applications managed by my team across various release cycles.

Directed three major product releases, implementing system enhancements, feature additions, and process customizations within the Hybris UI/UX framework, alongside SAP business processes such as MM, WM, PM, FICO, SRM, and SCM.

Managed the complete application lifecycle, from development to sustainability, collaborating with support teams to oversee cutovers, support transitions, and process improvements, achieving a 90% reduction in incident rates from thousands to dozens.

Led initiatives to optimize SAP S/4HANA, supporting cloud migration, data transition, and test automation strategies across global locations.

Supported hybrid SAP deployment models and infrastructure modifications aligned with Google’s cloud standards and governance policies to ensure seamless ERP transformation.

Supervised a multidisciplinary team of approximately 30 members, including Program Managers, Business Analysts, Engineers, and Technical and Functional Consultants, both onshore and offshore, including FTEs and external contractors.

Coordinated work efforts across Hybris and SAP teams, ensuring effective project delivery and team performance, with project success metrics reflecting high operational standards.

Led testing strategies and planning for S/4HANA migration, utilizing automation tools to improve testing efficiency during infrastructure upgrades.

Provided comprehensive project status reports, including release readiness, progress updates, Gantt charts, and detailed project plans for senior leadership.

Managed additional initiatives within AV and REWS functions, overseeing global asset tagging and IT equipment provisioning across multiple sites.

Handled personnel management responsibilities, including conflict resolution, work-life balance initiatives, issue triage, system access management, security protocols, backlog prioritization, forecasting, and capacity planning.

Directed the weekly Change Control Board (CCB) meetings to approve significant changes, bug fixes, and code deployments, ensuring compliance with risk mitigation and governance standards.

Ensured the timely delivery and successful completion of each project phase, maintaining scope integrity and fostering clear communication with stakeholders and end-users.

Citi Bank – Irving, TX & Remote TCS – NA 11/2018 – 06/2023 Resume of Mr. Rajesh J. Patel Page 4 of 6

3rd Role: Sr. Project Manager – Safety & Soundness Application Security (NAM)

Led the Security & Safety Application Security project, focusing on identifying and mitigating vulnerabilities and cyber threats within GCT's internal applications across North America. Collaborated with team members to minimize incident occurrences.

Directed the resolution process and developed remediation strategies for vulnerabilities identified through internal security scans of enterprise infrastructure, systems, applications, and deployment releases, ensuring timely and effective mitigation.

Partnered with Application Managers, BISOs, TISOs, and PBIOs to establish governance, enforce standards, ensure compliance, and promote accountability for vulnerabilities detected by internal security controls.

Contributed to the development of content and new metrics for the Application Security community, enhancing vulnerability management tools and services through internal web platforms utilizing AEM, Confluence, and JIRA.

Led initiatives to streamline control mechanisms for vulnerability assessment processes, including the implementation of Robotic Process Automation (RPA) solutions to improve data management and operational efficiency.

Supported internal and external audits related to SOX compliance, ensuring adherence to Sections 302 and 404, which involve safeguarding data integrity, establishing verifiable controls, detecting security breaches, and reporting incidents to auditors.

Managed the overall program for internal projects aimed at process optimization, employing agile methodologies. Oversaw offshore development teams responsible for web content management and system development.

Possess extensive experience with security management frameworks such as ISO 2700x, ITIL, CSC20, COBIT, and NIST standards.

Deep understanding of data protection regulations and standards, including PCI, Safe Harbor, and the EU Data Protection Directive.

2nd Role: Program Manager – Engineering & Architecture Practice

Directed two major global initiatives in Risk Management and Compliance by leading the GCB Tools Adoption team (SaaS). These efforts encompassed the Global JSP Backdoor Containment, Cybersecurity/Threat Management, and SDLC Optimization Program, with a focus on integrating JIRA into streamline operational processes.

Oversaw all aspects of product development, strategic planning, resource allocation, issue resolution, change management, and reporting, providing regular updates to senior executive committees at the C-suite level.

Demonstrated effective collaboration across geographically distributed teams in Digital, Application Development, PMOs, Testing, and Business Lines throughout NAM, MX, APAC, and EMEA, managing global teams comprising over 100 members.

Implemented robust controls for the JSP Backdoor Containment program to address threats impacting both internal and client-facing systems. Served as a critical component of the organization’s second and third lines of defense, partnering closely with the Security Operations Center (SOC) to monitor threats using tools such as Tanium, ESM, Blackduck, and Qualys.

Collaborated with CTI Engineering to develop RPA solutions supporting JSP Containment activities and ensured deliverables adhered to established reporting standards.

Led sector-specific SPOCs in the development of an analytics-driven dashboard for threat detection and incident management, overseeing its redesign and introducing an enterprise-wide Repeatability Metric.

Managed the JIRA Optimization Program, which focused on strengthening SDLC controls by integrating distributed, data-driven systems through automation and improving overall process efficiency.

Worked closely with global PMOs, architects, business analysts, and application owners to transition hundreds of projects from Planview and Waterfall methodologies to JIRA, establishing it as the primary workflow and approval platform.

Championed process automation within workflows, enabling teams to perform validations within the unified JIRA environment efficiently.

Oversaw project planning, resource management, stakeholder engagement, configuration management, issue resolution, and risk mitigation for these transformation initiatives, leading a team of JIRA developers and technical leads using agile methodologies.

Maintained comprehensive project documentation, ensuring that key milestones and progress were accurately recorded in JIRA, Confluence, and SharePoint to facilitate transparency and audit readiness. 1st Role: Sr. Project Manager – Global Consumer Information Security (GCIS) PMO

Responsibilities in Operational Readiness and SaaS Framework: Led the delivery of the Operational Readiness program within the Global ATM Channels, focusing on AI and Predictive/Behavioral Engineering to enhance security operations. Managed Agile project activities ensuring compliance with GCIS standards for cybersecurity product deployment. Oversaw four key GCIS application packages—Active Directory, S21, TLS, and ThetaRay—for Global Citi Operations, collaborating with regional teams across LATAM, NA, APAC, and EMEA to facilitate product acceptance and deployment.

Cybersecurity and Threat Management: Worked closely with the Security Operations Center (SOC) to identify and diagnose potential cyber threats and network intrusions using AI tools. Led integration efforts with cybersecurity teams to ensure successful implementation and deployment of security solutions.

Data Science Collaboration: Partnered with Data Science teams to define project milestones for the ThetaRay AI tool, ensuring alignment with overall solution delivery objectives.

Team Leadership and Compliance: Managed a geographically dispersed team of developers, technicians, engineers, and project staff, providing oversight and governance to meet operational readiness goals. Ensured compliance with regulatory requirements across multiple markets by coordinating with Compliance and Risk teams. Resume of Mr. Rajesh J. Patel Page 5 of 6

Operational Framework and Advisory: Applied structured frameworks for global ATM project portfolios, advising on information security (InfoSec) requirements and addressing audit findings and recommendations.

Stakeholder Engagement: Collaborated with business and technology stakeholders to integrate security products into the consumer marketplace, ensuring alignment with strategic objectives. Additional TCS Client Engagements:

Sr. Testing Manager – EluxOne NA & PMO Project Manager at Electrolux NA – Charlotte, NC 08/2017 – 02/2018

Key SAP initiatives focused on the reassessment of existing SCM, MM, and WM modules for North America. This entailed the evaluation and optimization of critical business processes to better align with current line-of-business requirements. The project encompassed a multi-phase deployment of SAP configurations and development enhancements, targeting essential OTC, P2P, RTR, OCM, and financial modules across the organization. I led efforts related to data governance and acquisition processes, ensuring data integrity throughout the project lifecycle.

My responsibilities included evaluating the testability of new business transactions in collaboration with key stakeholders, determining viability against established requirements. I devised comprehensive test plans and schedules, ensuring alignment with the overarching program project plan and contributing to the successful realization of project objectives. Sr. Program Manager & Scrum Master at Ernst & Young – Alpharetta, GA 08/2017 – 02/2018

In the capacity of Senior Scrum Master, I led four scrum teams in the development and implementation of innovative work methodologies.

Our primary focus centered on the digital transformation of B2B customer-facing applications, with significant emphasis on redesigning the customer experience (CX) and user experience (UX) journeys. These initiatives were executed through detailed project planning and strategic PI planning of key work packages.

Transition Director (TCoE) at Pacific Gas & Electric – San Francisco, CA 03/2017- 08/2017

In my role as Senior Scrum Master, I was responsible for guiding four scrum teams in the development and adoption of innovative work methodologies. Key areas of focus revolved around driving the digital transformation of customer-facing B2B applications, specifically targeting the redesign of customer and user experience journeys. These initiatives were advanced through comprehensive project planning and strategic PI planning of critical work packages.

I managed daily transition tasks for over 400 applications across seven lines of business, including Electric & Gas, Nuclear Power, Mobile Data, and Power Supply. TCS was engaged to overhaul PG&E’s entire SAP landscape—encompassing SRM, SCM, MM, WM, PM, FICO/FICA, and various sub-modules—with the goal of implementing SAP best practices, optimizing business processes, and enhancing executive-level governance, management, and reporting.

I oversaw the full lifecycle of Knowledge Acquisition activities, including knowledge transfer, playbacks, primary and secondary support, and cutover processes. Each line of business was supported by 5–6 onshore staff and a substantial offshore team of approximately 200 professionals, collectively managing project schedules, knowledge transfer timelines, and the broader Program Management Plan.

Additionally, I coordinated the complex elements required for successful project delivery, including conducting interviews, mitigating risks, transforming the project pipeline to align with the TCoE, and driving organizational change management initiatives and transformation. Engagement Director/Solution Architect (FCMS) at Fidelity Investments – Westlake, TX 06/2016 – 03/2017

Joined the project during a challenging period for delivery. Re-wrote SOWs and performed Scrum Master duties.

Delivered the Non-Production Environment (NPE) for SIT testing in the FPCMS group, mimicking live production environments to onboard over 30 applications.

Managed OLAs and SLAs for the NPE, overseeing performance management with a team of 11 onshore and offshore staff.

Controlled application cutovers to the NPE and developed a custom dashboard using Splunk, J-Angular, JAVA, and HTML.

Collaborated with the DevOps team to enhance Service Virtualization using Parasoft, reducing manual testing efforts.

Managed and maintained the project schedule in line with the group delivery plan.

Automated key process-driven tasks within the NPE using RPA. Sr. Test Automation Architect at Cardinal Health – Dublin, OH 10/2015 – 05/2016

Led the development of a Test Automation strategy for the program, implementing tools such as HP UFT, Selenium, Sikuli, and cFactory.

Supervised the overall testing, development, and post-UAT modifications to the SAP environment, impacting WM, MM, PM, QM, and FICO modules. Managed and co-directed enhancement of key business processes within these modules to optimize the operational efficiency of the LOBs, thus improving delivery of service to both B2B and B2C suppliers and customers.

Successfully delivered the first phase of the program, converting manual testing scripts for over 60 applications. Collaborated with team leaders to develop the roadmap for Change Management activities pertaining to organizational development and process management. Designed and adjusted the project plan schedule with the Program Manager to prioritize key critical activities essential to the organization.

Additional Work Experiences:

SAP Test Architect at CENTURYLINK INC. – Dublin, OH & Virtual US Delivery Director – IVV (QA/Testing Services) at PROLIFICS TESTING INC. – Pleasanton, CA & Virtual Portfolio: Union Bank, NYCHA, Chemical Abstracts Services, Master Card, State of Tennessee, Northern Trust, Atlas Air, Actavis Allergan, Yale University

Sr. Service Delivery Manager (Testing) – ADM at CIBER INC. – US & Virtual Client Engagements: Hilton Worldwide, Dallas TX, Testing Delivery Architect Thyssen Krupp NA, Southfield MI, SAP HCM Sr. Project Manager (QA & Testing) HCSC (Blue Cross Blue Shield), Richardson TX, MAPD Sr. Test Manager Resume of Mr. Rajesh J. Patel Page 6 of 6

Program QA / Test Architect & PM Advisory at AUTO-OWNERS INSURANCE – Lansing, MI Manager III / Assoc. Director at CAPGEMINI US – Irving, TX & Virtual Client Engagements: Philips Medical Devices, Alpharetta GA, Global Defect Testing Manager Farmers Insurance, Woodland Hills CA, Sr. Test Architect Warner Bros, Burbank CA, Sr. Global Test Manager Director / Testing Program Manager at INTELLIGROUP US (NTT DATA) – Virtual Client Engagements: L’Oréal US, Berkley Heights NJ, Sr. Test Architect UCB Pharmaceuticals, Brussels Belgium, Sr. Test Architect/PM CenterPoint Energy, Houston TX, Sr. Testing Project Manager Sr. Global Test Manager – Emerging Markets at NIKE INC. – Beaverton, OR Sr. Global Test Manager / PM at SAP AMERICAS – US & Virtual Client Engagements: Sr. Test Architect/PM at Research-In-Motion (RIM) – London, Canada Sr. Project Manager – Security Testing at USIS

(Government Agency) – Arlington, VA Sr. Test Architect at State of Washington-Dept. of Personnel – Lacey, WA Sr. Test Project Manager at Leprino Foods – Greeley, CO Sr. Test Project Manager at AMKOR Technologies – Phoenix, AZ Sr. Global Test Automation Mgr. at Wal-Mart – Bentonville, AR Sr. SAP Test Manager at SARA LEE – St, Louis, MO Training & Certifications

MSc. / Post Graduate Certificate City University, London, U.K. Major: Information Technology Systems & Engineering / Minor: Project Management – MBA B.Eng. / HND Birmingham City University - Birmingham, U.K. Major: Mechanical & Manufacturing Technology Engineering / Minor: Energy Management Engineering Certifications: ITIL Foundation Agile Project Management PRINCE2 Project Management Practitioner Technical Proficiencies

BI, Cloud, PM &

Agile:

Project Management Concepts, 6-Sigma Green Belt (Optimization/Lean, Implementation and Deployment Strategies), Agile, Waterfall Methodology, IBM Tools (Rational Quality Manager, RFT, RPT & Rational Test Workbench), Reporting & Dashboarding Tools (Qlik, Tableau, BusinessObjects, JIRA, ServiceNow) Tools &

Systems:

Windows System, HP Software Testing Software (Performance Center (LR), QTP, UFT, BPT, TDM, HP ALM, Solution Manager), Oracle (EM 11g, Oracle Application Testing Suite (ATS) & Real Application Testing

- RAT), SAP Tools (TAO, SolMan, eCATT, CHARM & TDMS), SAP Modules (ECC, APO, BW, CRM, PM, SCM, SEM, HCM, FSCD, FICO, MM, SD, SRM, and LE), Oracle Modules (EM 11g, Financials, CRM, Supply Chain and Distribution), SAP Tools Quality Center/ALM, TAO, SolMan, eCATT, CHARM & TDMS, Oracle Tools

(Load Testing, Functional Testing and Test Manager - ATS & RAT), Informatica PowerCenter & Teradata / Tibco, Citrix Metaframe & Load Balancing/XP & Documentum, Lotus Notes & Lotus Notes Domino, Pharmaceutical/Bio-Tech/Medical Device Regulatory Affairs / Compliance Standards - GXP / GCP/ GLP/ GDP/ GMP, TQM principles coupled with ISO 9000 & 9001, Kaizen, JIT

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