Service Specialist Customer
Resume:
J E N N I F E JG R G O N Z A L E Z
C O N T A C T
*******************@*****.***
Dallas,TX
SANDFORD BROWN COLLEGE
Medical Billing and Coding
GUILD BSW EDUCATION
E D U C A T I O N
S K I L L S
English: Fluent
Spanish: Intermediate
L A N G U A G E S
P R O F I L E S U MMARY
Dynamic Patient Service Specialist with a proven track record at Medprovider, excelling in insurance verification and patient confidentiality. Recognized for delivering exceptional customer service while effectively managing appointment scheduling and registration. Adept at navigating challenging situations with composure, ensuring a positive experience for both patients and medical staff. charts. I also have an excellent work ethic and time management skills, demonstrated in nearly 10 years in the medical industry. WORK E X P E R I E N C E
Patient confidentiality
Appointment scheduling
Insurance verification
Registration management
Patient check-in/check-out
Patient identity verification
Medical billing
Customer follow-up
Fee collection
Phone and email etiquette
Epic Software
Worked Remotely
Microsoft Word/ Excel
Health Record Indexing
Maintenance
PATIENT SERVICE SPECIALIST May 2024 - CURRENT
Baylor Scott and White- MedProvider
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Stayed calm under pressure to and successfully dealt with difficult situations. Verified patient insurance eligibility and entered patient information into system. Provided excellent customer service to patients and medical staff. Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Exceeded weekly quotas and maintained quality.
DOCUMENT IMAGING DATA SPECIALIST September 2013 - January 2021 UT Southwestern Medical Center of Dallas
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Maintained files, records, and chronologies of entry activities. Scanned documents and saved in database to keep records of essential organizational information.
Received lab reports, x-rays, ultrasounds, summary of care, doctor's notes, etc. to be organized and prioritized documents for scanning purposes. Exceeded monthly quota.
Worked with internal staff to process documents.
Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
Verified Patient's insurance with Billing Department. Uploaded patient medical records to BCBS and Aetna portals for billing purposes. Received specials projects from operations manager and supervisors. Data Entry for Release of Information Department.
Nursing Essentials
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