Customer Service Medical Records

Pamela Poole

*********@***.*** 678-***-****

Objective

Dedicated professional with experience in customer care, business administration, and customer service. Skilled in scheduling, medical records management, and HIPAA & OSHA compliance. Seeking a customer service role in an industry where I can utilize my expertise and strong communication skills.

Key Skills

● Customer Service & Patient Relations

● Medical Terminology & Documentation

● Appointment Scheduling & Coordination

● Medical Records & HIPAA Compliance

● Phlebotomy & Vital Signs Monitoring

● Medication Administration

● Insurance & Billing Support

Experience

Customer Service Representative / First Call LLC - 2013 to Present

● Handling Inbound\Outbound Calls

● Scheduling Appointments

● Resolving Customer Issues, addressing complaints, resolving problems, and approving and processing refunds.

● Manage payment transactions and accounting

● Maintaining Records, documenting customer transactions, inquiries, and resolutions.

Healthcare Assistant / Medication Aide

● Administered medication to residents and maintained accurate records.

● Assisted with patient care, including vital signs monitoring and injections.

● Provided excellent customer service while ensuring HIPAA compliance. Medical Office Support (Freelance/Volunteer)

● Scheduled patient appointments and coordinated with medical staff.

● Managed medical records, data entry, and insurance verification.

● Provided front desk support, answering patient inquiries and resolving concerns. Education & Certifications

● Certified Clinical Medical Assistant (CCMA) Clinical Skills & Training Center, College Park, GA 2013

● Certified Phlebotomy Technician Clinical Skills & Training Center, College Park, GA 2013

● Certified Nurse Assistant (CNA) Fairburn Healthcare & Rehab, Fairburn, GA 2013

● Medical Secretary Diploma Branell College, Riverdale, GA 1992 Additional Information

● Strong interpersonal and problem-solving skills

● Proficient in Microsoft Office & Electronic Health Records (EHR)

● Team player with a compassionate approach to patient care

Contact this candidate