Project Manager Business Analyst

TENA GUWOR *********@*****.***

Douglasville, GA, USA

773-***-****

SUMMARY

Efficient and organized Project Manager

with hands-on experience contributing to

project planning, scheduling and

coordination. Good understanding of project

lifecycles and agile methodologies through

academic projects and Self starter projects.

Skilled in leveraging technical tools and

creative strategies to drive business

success. Studying to take my PMP exam.

SKILLS

EXPERIENCE

ASSISTANT GENERAL MANAGER Feb 2022 — May 2025

MINO'S. Winettka — Illinois, USA

LEAD SERVER Mar 2020 — Nov 2021

Mino's Italian. Winettka — Illinois, USA

KITCHEN SUPERVISOR/CHEF ASSISTANT Oct 2017 — Jun 2021 MINO'S. Winettka — Illinois, USA

EDUCATION

BACHELOR OF SCIENCE Jun 2014 — Jun 2017

DePaul University — chicago, Illinois

Google Project Management Professional Certificate Nov 2024 — Feb 2025 Google

PROJECTS

CREATIVE RELAXATION PROJECT

Business Analyst

Team Management

Project Scheduling

Research

Cost Control

customer success

Jira

Microsoft excel

Inventory Management

Negotiation

Performed organization and upkeep of project files to streamline access and sales record. Scheduled meetings and facilitated communication between Sales teams, Production teams and clients.

·

Introduction and implementing new sales techniques, resulting in a measurable increase in overall revenue and team satisfaction.

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· Creating customers satisfaction and vendors relationship. Resolved complex customer issues and team challenges with a focus on retention and satisfaction.

·

Exceeded sales targets by aligning customer preferences with strategic menu recommendations.

·

Mentored new servers, delivering hands-on training in service techniques and operational procedures to ensure smooth integration and performance.

·

Provided exceptional customer service, including managing waiting areas during peak times.

·

Effectively helped to managed preparation and inventory by placing weekly orders and ensuring efficient kitchen organization.

·

Manage and evaluate workflow and productivity, Supported the development of new menu items and dishes. making changes where necessary.

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· Developed lists and ensured readiness for service to ensure performance standard.

· Established a multiple project with budgets below $20k deliver on time for customer.

· Multiple vendors participation and satisfaction.

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