Client Relationship Service

Mohamed Weheliye

** ************ ****, ****** ** 6DF

******************@*****.*** 073******** LinkedIn: https://www.linkedin.com/in/mohamedweheliye/

Professional Summary

Dynamic and target-driven sales and client relationship professional with 5+ years of experience across B2B sectors, combining high-volume performance with a deep focus on service quality and growth. Proven track record in account management, client acquisition, and stakeholder collaboration. Adept at working independently in field roles while maintaining top-tier client service and retention. Passionate about making a positive impact both commercially and in the community — committed, strategic, and results-focused.

Now seeking to leverage my skills in a field-based role with a global FMCG leader that values community, wellbeing, and long-term development.

Key Achievements

Top Sales Performer: Delivering 55–70 monthly market appraisals and securing 8–19 new instructions per month — the highest performer in a 20-person team at Hamptons.

Business Operator: Managed a £1.2M/year wholesale business and national supply chain as Director of Mama Shop Ltd.

Relationship Expert: Built long-term B2B and B2C client relationships across real estate, education, and property sectors.

️ Tribunal Victory: Successfully represented a client in a Personal Independence Payment (PIP) tribunal, overturning the decision — a proud and impactful achievement.

Professional Experience

Client Services Consultant

Hamptons, London Sept 2024 – Present

Conduct 55–70 market appraisals per month and secure 8–19 instructions, consistently outperforming peers.

Cultivate strong client relationships that convert into high-value instructions and long-term business.

Drive area performance during seasonal peaks (e.g. spring/summer), contributing to overall office success.

Recognised for integrity, persistence, and consistent delivery in a fast-paced, target-driven environment.

Client Relations Specialist

First Intuition (FI), London Oct 2023 – Aug 2024

Primary point of contact for key accounts, managing queries, follow-ups, and data reporting.

Helped reduce client response times and improved account retention through proactive communication.

Client Services Executive

BPP Holdings, Manchester Nov 2022 – Sept 2023

Achieved 100% SLA compliance for client processing and follow-ups.

Collaborated with marketing to qualify new leads and generate MI data for growth planning.

Assistant Property Manager

Prop Call, Manchester Aug 2022 – Oct 2022

Managed a varied caseload of service requests, ensuring client satisfaction through timely resolution.

Liaised between teams and tenants to resolve escalated issues and improve service delivery.

Director & Remittance Agent

Mama Shop Ltd, London May 2017 – Jul 2022

Oversaw import, distribution, and client accounts for independent shops across the UK.

Managed approx. £1.2M in annual cash transactions with full FCA compliance.

Maintained and expanded client portfolio through strong relationship management and logistics coordination.

Community Leadership

Founder – Mohamed Weheliye Foundation

London May 2018 – Present

Provide community support for the Somali and wider ethnic minority community in London.

Services include CV writing, bill and passport support, housing and benefits queries, and more.

Liaise with local councils, write to MPs, and contest unjust penalties and charges on behalf of vulnerable individuals.

Key Achievement: Successfully represented a client in a tribunal appeal against a denied Personal Independence Payment (PIP) — winning the case and securing financial support for the client.

Core Skills

Emotional Intelligence

Field Sales & Account Management

B2B & B2C Client Relationship Building

Target & KPI Achievement

CRM & Salesforce Proficiency

Stakeholder Engagement

Community Advocacy & Representation

Product Launch & Upselling

Conflict Resolution & Negotiation

Key Skills

Client Relationship Management: Expertise in building and maintaining strong, lasting business relationships.

Lead Generation: Skilled in headhunting and generating leads, resulting in successful business opportunities.

Communication: Excellent verbal and written communication skills, crucial for engaging with clients and candidates.

Organizational Skills: Strong ability to manage multiple tasks, meet deadlines, and coordinate with various teams.

CRM Systems Proficiency: Experienced in using tools like Salesforce for managing client data and tracking performance.

Education

BA (Hons) Politics & International Relations (2:1 Upper Second Class)

St Mary's University, London 2019 – 2022

Certifications

Certified Program Administrator, Pearson VUE (November 2023)

Coach Program, Circl (July 2021)

References

Available upon request.

Contact this candidate