Human Resource Resources
Resume:
NAKIRYA ZAITUN
P.O. Box *****,
Kampala, Uganda.
Tel: 070*******/077*******
Email: ****************@*****.***
19t. January, 2025
THE HUMAN RESOURCE MANAGER,
COBBLE STONE ENEGERY
KAMPALA (UGANDA)
Dear sir/madam
RE: APPLICATION FOR THE POSITION OF RECURTIMENT ASSISTANT.
I submit my application and hereby apply for the above captioned position of recruitment assiastant.
I am a Ugandan aged 34 years with over seven years of experience. I hold a bachelors’ degree in business studies and I have a certificate in cash management from the Institute of Uganda Bankers Association, in addition I also have a certificate in human resource foundation from CHRMP and currently pursing my MBA at Makerere Business school in Human Resource Management.
Prior to joining wave transfer limited, I had for the last 8 years worked as a supervisor,administrator and cashier respectively and I believe my experience obtained makes me more suitable for the role of recruitment assistant .
I look forward to your positive consideration of my request and please refer to my CV for further details.
Yours sincerely,
NAKIRYA ZAITUN
NAKIRYA ZAITUN
BUSINESS DEVELOPER
10966, Kampala
****************@*****.***
Career Summary
I am an accomplished Ugandan female years with 8 years experience and a specialty human resources, in the finance industry and administration. I have so worked in some of the Leading forex bureaus in Uganda such as Metropolitan Forex Bureau as a Cashier, Galaxy Forex Bureau as supervisor/human resource, and Top In Town Forex Bureau as a supervisor\administration.
I have accomplished my MBA in human resource at Makerere Business School and have a certificate in human resources at CHRMP.
I have experience in cash handling, human resource and administration, customer care, finance, and banking which has enabled me to have the opportunity to serve with different kinds of people and in various roles & relations.
Summary of Work Experience
No.
COMPANY
Years of Experience
1.
Wave Mobile Money
1 year .
2.
Top In Town Forex Bureau
1 year 10 months
3.
Platinum Associated Advocates
2 years
4.
Galaxy Forex Bureau
4 year and 8 months
5.
Metropolitan forex Bureau
3 years and 2 months
Personal Qualities
I have an enthusiasm to learn and easily adapt to new situations and I do have a great sense of integrity, dignity and teamwork coupled with excellent Communication and Interpersonal Skills.
I am knowledgeable at cash handling and balancing, banking, customer care and administration.
I have also gained experience in customer care and experience by dealing with different kinds of people. I possess problem-solving abilities.
Education
MBA 2022 on going
Bachelors in Business studies. (Islamic University In Uganda) 2014
Uganda Advanced Certificate of Education, (Hamdan Girls ‘High School) 2008
Uganda Certificate of Education (Nabumali High School) 2006
November 2021-2022 (premium Assistant)- Wave Mobile Money
Wave mobile money is a mobile money company that was first established in west African countries and later in Uganda in 2014. The main purpose of the company was majorly to provide easy mobile money platforms to all persons. As a premium Assistant my responsibilities were;
Re-balance with the cash house both in the morning and evening then balance to zero.
Office management ensuring the smooth running of day-to-day operations.
Scheduling and planning for meetings.
Record keeping and maintenance of customer, and business transactions
Overseeing and maintenance of upkeep of office facilities.
Sign up new wave customers.
Compliance of customers with relevant rules to the organization.
Attach the Ids of customers to their accounts.
Sign up QR cards for customers without smart phones.
.
Attend to customer queries and problems that are solved by specific team leads.
Call customer care to help solve different customer needs like customers who forget pins, lost QR cards, sign up new Ids by de-activating the old ones.
Help the fraud and compliance team by reporting any suspicions
and uploading the right Ids.
Reason for leaving: restructuring of the business
March 2020 – to Mid-November 2021(supervisor) - Top In Town Forex Bureau. Top In Town Forex Bureau is a financial institution regulated by Bank of Uganda that has been in existence since 2012 located at master plaza Bombo Road. My responsibilities briefly are;
As a Supervisor
Employee welfare.
Communication and coordination between organization, employees, and customers.
Scheduling and planning meetings.
Office management ensuring smooth operation of day-to-day activities.
Record keeping and documentation of employees, customers, and organization.
Coordinating with other forex bureaus to ensure foreign currencies.
Ensuring cash balancing at the end of the day.
Banking cash for the bureau.
Ensuring good customer care and satisfaction.
Forex exchange.
Ensuring organizational and customer compliance with relevant laws.
Receipt issuing.
Submitting and meeting Bank of Uganda requirements.
Marketing the forex Bureau to tap into new customers and retain the existing.
Ensuring compliance with the bank of Uganda rules and regulations and the anti-money laundering policies.
Reason for leaving: Joining wave Mobile Money
February 2018- February 2020: Administrator- Platinum Associated Advocates
Platinum Associated Advocates was established in May 2015 having Partners with a vast experience in the Legal profession in Uganda. The Firm majorly specializes in Commercial and Land transactions, consultancies, Litigation and Arbitration. Currently the firm represents a vast number of Companies in Litigation that range from Commercial to Land Transactions.
My Responsibilities:
Filings of the company’s work and clients.
Employee welfare.
Communication and coordination between organization, employees, and customers.
Scheduling and planning meetings.
Office management ensuring smooth operation of day-to-day activities.
Record keeping and documentation of employees, customers, and organization
Preparation of board room for clients and partners.
Receiving and returning calls and answers queries of clients on phone.
Receipt issuing.
Handling and processing travel tickets for the partners.
Recording minutes for meeting held.
Filing company’s returns and revenue.
Customer care service and satisfaction.
Banking for the firm.
Reason for leaving: Joining Top In Town Forex Bureau
March 2015- Jan 2018: Galaxy Forex Bureau – manager money transfers/forex
Galaxy Forex Bureau is forex operating under bank of Uganda regulations located at king Fahd plaza incorporated in 2008.
Responsibilities
Liaising with the DTB banking stuff on money transfer conversions for the bureau.
Employee welfare.
Communication and coordination between organization, employees, and customers.
Scheduling and planning meetings.
Office management ensuring smooth operation of day-to-day activities.
Record keeping and documentation of employees, customers, and organization.
Coordinating with other forex bureaus to ensure foreign currencies.
Ensuring cash balancing at the end of the day.
Working hand in hand with the HR to review and carry out appraisals for the staff.
Marketing for the Forex Bureau.
Dealing with supervision and ensuring good customer service and experience.
Ensuring proper documents while paying out of the money transfer customers.
Preparing NSSF and PAYE of the staff.
Banking
Training of new staff on the galaxy policies and rules.
Forex exchange.
Reason for leaving: Career building.
March 2012 -Feb 2015: Cashier Metropolitan Forex Bureau
Metropolitan Forex Bureau is one of the leading Forex Bureaus in Kampala that was incorporated in 1990. The Forex Bureau has been in operation for over 25 years. I worked as a cashier of both forex and money transfers.
Responsibilities
Banking.
Dealing in foreign exchange.
Receipt issuing.
Customer care.
Balancing of the till at the end of the day.
Receiving money from CIT and confirming it.
Doing training with Diamond trust bank.
Verifying customer Ids by calling Diamon Trust Bank customer care to verify them.
Adhere with the money Transfer policies.
Attend conversions.
Referees
1.Bukuwa Charles
Manager
Top In Town Forex Bureau
Tel:077*******/070*******
2. Mawampa Elly
Partner
Platinum Associated Advocates
Tel:075*******/039*******
Email: *******@*****.***
3. Nyende Madinah
Partner (Platinum Associated Advocates) & Supervisor Litigation (DFCU Bank Ltd)
Tel:070*******/077*******
Email: *********@*****.***
DECLARATION
I the undersigned certify that to the best of my knowledge and belief that the bio data correctly describes my qualification, experience and me.
Nakirya zaitun DATE:19th .july.2025
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