Customer Service Human Resources

GLENN GOLDENBERG

** ***** *** *****

Absecon, NJ 08201

Cell: 908-***-****

***************@*****.***

PROFILE

Over 22 years of management and customer service experience, including mid-level positions, with hands-on, bottom-line results and a goals-oriented attitude. Track record of substantially improving productivity, decreasing expenses, and enhancing processes.

Experienced in the management of: Supply Chain and Logistics (Inventory), human resources, program development, customer service, strategic planning and implementation, sales, pest control, shipping, dispatching, merchandising, distribution, transportation, and project and facilities management

EXPERIENCE

FIRST SERVICE RESIDENTIAL, Atlantic City, NJ

7/2024 – present

Office Administrator, Ocean Club Condominium

* Provide superior customer service to the residents of a 761 unit condominium building

* Create informational flyers and communications for the residents

* Create appropriate work orders for maintenance based on resident needs

* Assist other office personnel in charges/credits for residents

SWAN SUPERIOR PROPERTIES, Pleasantville, NJ

5/2023 – 10/2023

Inventory Specialist & Fleet Manager

* Create & implement inventory system for 3 - $11 million companies under one roof

* Monitor part purchases based on min/max levels

* Saved company $85,000 in 3 months by eliminating unnecessary purchases

* Provide driver and safe work method training to all employees

* Manage fleet of 48 trucks

GLENN GOLDENBERG - page 2

AUTO PLUS, Egg Harbor Township, NJ

3/2020 – 4/2023

Retail & Commercial Store Manager

* Manage all aspects of auto parts business with $ 1.5 million in inventory

* Increased sale by 3% YTY and profit by 5% YTY

* Duties included all P&L and HR activities

* Interact daily with all commercial and retail customers

JUST 4 WHEELS, Galloway, NJ

1/2018 – 2/2020

Inventory Specialist / Shop Manager

* Complete and reconcile daily inventory of an over 300 vehicle fleet

* Manage 5-person shop including parts ordering

AUTO ZONE, Absecon, NJ

1/2016 – 12/2017

Commercial/ Retail Sales

* Provide superior customer service regarding auto parts sales

* Utilize my automotive knowledge to provide advice as requested if possible

TERMINIX, Roselle, NJ

2/2010 – 12/2015

Branch Manager

Supervised 9 technicians, 4 salespeople, 2 Service Managers, & 2 Customer Service Reps in the planning and execution of daily pest route work and all new business.

* Complete responsibility for all branch operations and P & L.

* Increased branch revenue avg of 8% annually ($3.8 million)

* Decreased costs avg of 3% annually

* Increased profits avg of 11% annually.

* Improved customer retention by 3% by improving service delivery.

* Facilitated 12% improvement in Employee Relations

ADDITIONAL PRIOR EXPERIENCE - Federal Grant Project Management

EDUCATION

M.S., Ed.S., Counseling and Personnel Services, SUNY ALBANY, Albany, NY

B.A., Anthropology, SUNY BINGHAMTON, Binghamton, NY

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