Eklass Behredin Awol
Email: ***************@*****.***
PROFESSIONAL SUMMARY
Customer-oriented and detail-focused professional with hands-on experience in concierge services, front desk operations, and property management support. Adept in guest relations, package handling, managing inquiries, and ensuring a welcoming environment. Skilled communicator with a passion for delivering high-quality service in hospitality and residential settings.
EXPERIENCE
Summer Youth Intern - Concierge & Property Management Envoy Apartments, Washington, DC June 1, 2025 - Present (expected until August 2025)
- Supported concierge operations in a residential apartment setting, greeting residents and visitors professionally.
- Logged and organized packages and deliveries, maintaining secure and accurate records.
- Delivered excellent customer communication and addressed resident inquiries in a helpful and courteous manner.
- Assisted with property management duties including office tasks and community engagement efforts. Front Office Receptionist
Gambela Hotel, Addis Ababa, Ethiopia January 2024 - July 2024
- Welcomed guests and provided professional front desk service in a hospitality environment.
- Handled reservations, phone inquiries, and walk-in clients with efficiency and care.
- Resolved guest issues promptly, ensuring satisfaction and escalation when necessary. Customer Service Assistant
TBH Clothing, Addis Ababa, Ethiopia June 2023 - January 2024
- Assisted customers with purchases, inquiries, and complaints in a busy retail store.
- Processed transactions accurately and ensured smooth checkout experiences.
- Served as the go-to point for customer questions and conflict resolution. Apprentice - Customer Support & Community Engagement Addis Ababa Youth Association, Addis Ababa, Ethiopia September 2021 - May 2023
- Responded to community member inquiries and coordinated support programs.
- Helped organize blood drives, safety campaigns, and essential item distributions.
- Demonstrated strong interpersonal and problem-solving skills. EDUCATION
High School Diploma, 2024
Amigonian School, Addis Ababa, Ethiopia
SKILLS
- Concierge Services & Property Support
- Guest Relations & Customer Service
- Front Desk Operations & Phone Communication
- Package Logging & Recordkeeping
- Time Management & Multitasking