Customer Service Front Desk

Eklass Behredin Awol

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Customer-oriented and detail-focused professional with hands-on experience in concierge services, front desk operations, and property management support. Adept in guest relations, package handling, managing inquiries, and ensuring a welcoming environment. Skilled communicator with a passion for delivering high-quality service in hospitality and residential settings.

EXPERIENCE

Summer Youth Intern - Concierge & Property Management Envoy Apartments, Washington, DC June 1, 2025 - Present (expected until August 2025)

- Supported concierge operations in a residential apartment setting, greeting residents and visitors professionally.

- Logged and organized packages and deliveries, maintaining secure and accurate records.

- Delivered excellent customer communication and addressed resident inquiries in a helpful and courteous manner.

- Assisted with property management duties including office tasks and community engagement efforts. Front Office Receptionist

Gambela Hotel, Addis Ababa, Ethiopia January 2024 - July 2024

- Welcomed guests and provided professional front desk service in a hospitality environment.

- Handled reservations, phone inquiries, and walk-in clients with efficiency and care.

- Resolved guest issues promptly, ensuring satisfaction and escalation when necessary. Customer Service Assistant

TBH Clothing, Addis Ababa, Ethiopia June 2023 - January 2024

- Assisted customers with purchases, inquiries, and complaints in a busy retail store.

- Processed transactions accurately and ensured smooth checkout experiences.

- Served as the go-to point for customer questions and conflict resolution. Apprentice - Customer Support & Community Engagement Addis Ababa Youth Association, Addis Ababa, Ethiopia September 2021 - May 2023

- Responded to community member inquiries and coordinated support programs.

- Helped organize blood drives, safety campaigns, and essential item distributions.

- Demonstrated strong interpersonal and problem-solving skills. EDUCATION

High School Diploma, 2024

Amigonian School, Addis Ababa, Ethiopia

SKILLS

- Concierge Services & Property Support

- Guest Relations & Customer Service

- Front Desk Operations & Phone Communication

- Package Logging & Recordkeeping

- Time Management & Multitasking

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